Lodging a complaint about case officer.

UrbanFret · 04-07-2018 12:20PM #1

As per the title how and to whom do i make a complaint to about my case officer who is downright rude ,aggressive unhelpful and disrespectful to me. I am in receipt of job seekers benefit.

splinter65 · 04-07-2018 12:55PM

UrbanFret wrote: »

As per the title how and to whom do i make a complaint to about my case officer who is downright rude ,aggressive unhelpful and disrespectful to me. I am in receipt of job seekers benefit.

Is this case officer at the SW office or Seetec/TN?
Regardless, get the name of the supervisor and put your complaint in writing not forgetting you PPSN, names and dates of times you felt you were not treated professionally, sign it and send it by registered post.
Oh and don’t forget to mention in the letter that you”look forward to receiving a response to this letter within the next 10 working days”.

nitpick man · 04-07-2018 01:13PM

Just to add no person is under any obligation to sign any forms from seetec or T nua regarding there personal progression plan PPP . how the state can give out personal information to a private company like pps name address etc without your permission is invading your human rights .. look up the Baca case taking against the state .. where a person wouldn't sign the contract from seetec, which in turn stopped the Claimants payment.

UrbanFret · 04-07-2018 01:52PM

splinter65 wrote: »

Is this case officer at the SW office or Seetec/TN?
Regardless, get the name of the supervisor and put your complaint in writing not forgetting you PPSN, names and dates of times you felt you were not treated professionally, sign it and send it by registered post.
Oh and don’t forget to mention in the letter that you”look forward to receiving a response to this letter within the next 10 working days”.

Intreo which is run by the dept as far as I am aware. Thanks for the advice. she went as far as accusing me of not trying to get employment and asked me why I hadn't applied for a job 85km away. Her words And I quote "I'll be cutting your benefit".:mad:

Bandana boy · 04-07-2018 02:03PM

To be honest in this economy you should be grilled on why you have not got a job , Job Seekers is for people who cannot get a job not wont get a job.

UrbanFret · 04-07-2018 02:46PM

Bandana boy wrote: »

To be honest in this economy you should be grilled on why you have not got a job , Job Seekers is for people who cannot get a job not wont get a job.

So instantly you have formed the opinion "I wont get a job" Well done you.

Bandana boy · 04-07-2018 03:15PM

UrbanFret wrote: »

So instantly you have formed the opinion "I wont get a job" Well done you.

I haven't formed any opinion on you
just voicing that every case officer should be grilling capable people who are not in work in this economy and explaining that a loss of benefits is possible if your not actively trying to get work .

That might not be nice to hear but you did need to hear it , your case officer is representing those paying your way.

UrbanFret · 04-07-2018 03:46PM

Bandana boy wrote: »

I haven't formed any opinion on you
just voicing that every case officer should be grilling capable people who are not in work in this economy and explaining that a loss of benefits is possible if your not actively trying to get work .

That might not be nice to hear but you did need to hear it , your case officer is representing those paying your way.

If you bothered to look at what I posted you might have seen im claiming jobseekers benefit not allowance. I have 32 years of prsi contributions paid ,I have more than paid my way.

Keepgrowing · 04-07-2018 03:51PM

UrbanFret wrote: »

Intreo which is run by the dept as far as I am aware. Thanks for the advice. she went as far as accusing me of not trying to get employment and asked me why I hadn't applied for a job 85km away. Her words And I quote "I'll be cutting your benefit".:mad:

Did you try to find employment?

UrbanFret · 04-07-2018 03:56PM

Keepgrowing wrote: »

Did you try to find employment?

Yes.

PlaneSpeeking · 05-07-2018 01:46PM

UrbanFret wrote: »

Intreo which is run by the dept as far as I am aware. Thanks for the advice. she went as far as accusing me of not trying to get employment and asked me why I hadn't applied for a job 85km away. Her words And I quote "I'll be cutting your benefit".:mad:

Just as an aside, my house is 82km away from my job so I don't see that as being mad at all.

splinter65 · 05-07-2018 03:31PM

UrbanFret wrote: »

Intreo which is run by the dept as far as I am aware. Thanks for the advice. she went as far as accusing me of not trying to get employment and asked me why I hadn't applied for a job 85km away. Her words And I quote "I'll be cutting your benefit".:mad:

Let us know how you go on with your complaint.

UrbanFret · 05-07-2018 07:38PM

PlaneSpeeking wrote: »

Just as an aside, my house is 82km away from my job so I don't see that as being mad at all.

I'm guessing your job pays more than €22000 per annum

yabadabado · 05-07-2018 08:17PM

UrbanFret wrote: »

Intreo which is run by the dept as far as I am aware. Thanks for the advice. she went as far as accusing me of not trying to get employment and asked me why I hadn't applied for a job 85km away. Her words And I quote "I'll be cutting your benefit".:mad:

Not really grounds for a complaint, is it ?

Squatter · 05-07-2018 08:22PM

UrbanFret wrote: »

As per the title how and to whom do i make a complaint to about my case officer who is downright rude ,aggressive unhelpful and disrespectful to me. I am in receipt of job seekers benefit.

http://www.welfare.ie/en/Pages/How-to-Make-a-Comment-or-Complaint-to-the-Department.aspx

"If you are not satisfied with the standard of service you received from us, or, from any of our staff, you can make a complaint. The Department has a complaints process to help resolve complaints and we will investigate your complaint promptly, thoroughly and fairly.

You can submit a comment, compliment or complaint in a number of ways:-

Submit a comment, compliment or complaint online via our website;

Talk to a member of staff in an Intreo Centre;

Write to;
* directly to the office that you are dealing with. See Contact Us area of the website for contact details; or
* Communications and Customer Service Unit, Department of Employment Affairs and Social Protection, Áras Mhic Dhiarmada, Store Street, Dublin 1.

Call us on (071) 919 3302 or 1890 66 22 44*;"

UrbanFret · 05-07-2018 09:02PM

yabadabado wrote: »

Not really grounds for a complaint, is it ?

There's a lot more than that which I don't intend posting on here.

PlaneSpeeking · 06-07-2018 10:02AM

UrbanFret wrote: »

I'm guessing your job pays more than €22000 per annum

Took me 30 years to get my salary but it's still only a touch into the higher tax band.

Put it this way - my commute is more than a lot of people are willing to do in a working week.

DeusVolt · 06-07-2018 10:11PM

I hope you are successful bud. Being on the dole is tough enough without someone in a position of power making you feel like ****e in a bucket.

doolox · 06-07-2018 10:48PM

A couple of minutes work with Calculator yields the following.

82 Km each way commute equals 820 Km weekly commute which would be about €70 in my car.

€22,000 pa equates to €423 pw or €10.24 ph, less than a euro ph above minimum wage.

This gives a net wage of €323 pw when transport costs are taken out. This does not take deductions for PRSI,USC or income tax into account which I would hope would be tiny on that wage.

I would guess that €23 could cover deductions bringing the take home pay down to €290 in comparison to a local job where it would be €350.

Benefit is €193 for a single person over 26 with no child or adult dependants etc.

A long distance job such as this one on such a pay packet would gain you €97 pw or a local job would see you gain about €157 pw.

I work in several places of work as a freelance worker in what I do and get a chance to talk to many low paid people about the economics of their work. They all say that it is imperative to keep costs down by working locally, avoiding high costs like renting and staying with their parents for as long as they can in their lives or with their partners in their home place for as long as they can.

Only people in high paid jobs with a strong chance of upward progression in their careers can afford to commute long distances or live away from their home base in rental accommodation as a temporary measure to a more suitable job.

People in low wage, dead end jobs cannot afford to work at a long distance from their homes. The above calculations do not take into account the cost of car ownership, repayments, NCT, Tax and Insurance which can all be prohibitively high depending on your circumstances and past driving record, also does no take into account childminding etc, but you have to be available for work so this should not count.

I remember one lady who had a gain of only €70 pw in working full time in a factory job when all the enabling expenses of holding down the job were taken into account. When her husband got a payrise and voluntary redundancy was made available in her job she was out the door as fast as she could.

EverythingGood · 06-07-2018 11:02PM

PlaneSpeeking wrote: »

Took me 30 years to get my salary but it's still only a touch into the higher tax band.

Put it this way - my commute is more than a lot of people are willing to do in a working week.

My work is 125 km away. 250km round trip every day. Commuting is a part of life. The OP is raising a valid question and needs advise, not judgement.

TomOnBoard · 07-07-2018 12:42AM

PlaneSpeeking wrote: »

Just as an aside, my house is 82km away from my job so I don't see that as being mad at all.

It might suit you, but it may not suit OP at all. It could be an impossible journey for someone for a variety of reasons, including a)can't drive, b) has no car, c) can't afford the travelling costs, d) has no access to public transport to fit working hours etc. Etc.

doolox · 07-07-2018 01:06AM

When I worked in a large multinational on shift work there was always a problem recruiting junior staff starting off with no car of their own and needing a couple of months or years work to get the money together for car, insurance license and all the other expenses motoring entails.

Busses were laid on at very low cost to fill the gaps in the public transport system at the early start times needed by the shift patterns. Assistance was given in sourcing accommodation and house shares nearby etc.

This lack of transport and a relatively remote location (not city centre) was the biggest hurdle in securing adequate labour at the lower end of the labour market.
Some people could adapt to the new life, get a car and keep on working. Others opted for a city centre job as quickly as they could, being young and single and attracted by the bright lights and glamour of city centre nightlife.

A couple of intrepid and fit people thought nothing of 30-40 Km commutes on bikes as we were lucky to have on-site showers and the necessary changing rooms to allow this to occur. Such a money-saving course of action was not open to everyone, including me.

fritzelly · 07-07-2018 01:44AM

A lot of animosity about a simple question, 80+ kilometers is a long way to travel if you are relying on public transport if that is even possible for the job. Not unreasonable to refuse a job if you spend 4 hours or more a day travelling there and back

TomOnBoard · 07-07-2018 01:46AM

UrbanFret wrote: »

There's a lot more than that which I don't intend posting on here.

I'm sure there is. And you appear to be angry with the treatment you received. And, if their charter is to be believed, you're supposed to be treated with respect, so if you werent, you certainly have the right to complain.

Just be sure that your complaint is factually based and you have evidence for any allegations you make. He said, She said won't cut it without some supporting evidence. Also consider the old adages: a) you cant beat City Hall and b) its sometimes better to be successful in terms of getting what you need, than being proven right in trying to get it. Sometimes, you simply gotta 'play the game' and 'suck it up'.

On the other hand, if you're being abused, and/or don't want to 'play the game', if you feel very strongly, maybe you need to consider the hidden camera & audio route.

UrbanFret · 09-07-2018 12:07PM

TomOnBoard wrote: »

I'm sure there is. And you appear to be angry with the treatment you received. And, if their charter is to be believed, you're supposed to be treated with respect, so if you werent, you certainly have the right to complain.

Just be sure that your complaint is factually based and you have evidence for any allegations you make. He said, She said won't cut it without some supporting evidence. Also consider the old adages: a) you cant beat City Hall and b) its sometimes better to be successful in terms of getting what you need, than being proven right in trying to get it. Sometimes, you simply gotta 'play the game' and 'suck it up'.

On the other hand, if you're being abused, and/or don't want to 'play the game', if you feel very strongly, maybe you need to consider the hidden camera & audio route.

I intend to record the next meeting. Just to fill in a few gaps, I have a car, I also claim for an adult dependant. If I commuted the 85km I believe I would be down €30 or €40 a week. Hardly a tempting proposition. I have no problem discussing a personal progression plan with a case officer who treats me respectfully. The lady in question strikes me as someone who is on a powertrip and gets some kind of a kick out of making little of people. Anyway we'll see how it plays out. Ill post whenever I have an update.

yabadabado · 09-07-2018 12:14PM

What are you going to do with a recording and will you be seeking consent to record this person?

I'd advise you to be very careful if you plan on recording someone without their knowledge/consent.

troyzer · 09-07-2018 12:20PM

As far as I know there has to be a reasonable prospect of being gainfully employed. Intreo can't take a laid off software engineer making €85,000 and force them to work in McDonalds for minimum wage. It destroys their CV and the time is better spent on trying to get back into gainful employment.

It ultimately comes to common sense which breaks down when you have a bellend like this one you encountered.

TomOnBoard · 09-07-2018 05:01PM

yabadabado wrote: »

What are you going to do with a recording and will you be seeking consent to record this person?

I'd advise you to be very careful if you plan on recording someone without their knowledge/consent.

I would agree that OP needs to be careful about recording, because a) it'll get the official's back up if s/he finds out that the meeting is being recorded in secret and b) it will change the official's attitude and way of working if s/he knows. Furthermore, while the recording of the meeting will resolve the he said/she said issue, there's no doubt it will mark the OP as a 'troublemaker' in the eyes of officialdom as they hate to see someone standing up to them and that may undermine OPs case in the longer term.

If its got to the point where OP is being bullied by the official, s/he may have little option if s/he wishes to get the evidence needed in order to pursue a complaint. If the official is acting reasonably, that will also become apparent from such a recording so if the OP is in the wrong, the recording will undermine his/her case.

splinter65 · 09-07-2018 07:04PM

UrbanFret wrote: »

I intend to record the next meeting. Just to fill in a few gaps, I have a car, I also claim for an adult dependant. If I commuted the 85km I believe I would be down €30 or €40 a week. Hardly a tempting proposition. I have no problem discussing a personal progression plan with a case officer who treats me respectfully. The lady in question strikes me as someone who is on a powertrip and gets some kind of a kick out of making little of people. Anyway we'll see how it plays out. Ill post whenever I have an update.

Have you had a reply to your letter yet?

UrbanFret · 09-07-2018 11:13PM

splinter65 wrote: »

Have you had a reply to your letter yet?

I only posted it this morning. I needed to calm down before I wrote it. I requested a meeting with the supervisor prior to any further one on ones with the case officer. We'll see how that goes.

TomOnBoard · 20-07-2018 03:49AM

Any developments OP?

Lodging a complaint about case officer.

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