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No longer customer but keep getting eir bill notification

  • 02-07-2018 01:37PM
    #1
    matzen
    Registered Users, Registered Users 2 Posts: 304 ✭✭


    I left eir about 3 months ago but keeping getting emails from you saying my new eir bill is now available to view at my eir. Since I'm no longer a customer I can't log into that page. The billing amount always remains the same every month, but no money seems to be taken from my account.


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    matzen wrote: »
    I left eir about 3 months ago but keeping getting emails from you saying my new eir bill is now available to view at my eir. Since I'm no longer a customer I can't log into that page. The billing amount always remains the same every month, but no money seems to be taken from my account.
    Hi matzen, 

    I'm very sorry to hear about the ongoing issues you are having with ourselves. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

    Thanks 

    Tracey 


  • #3
    matzen
    Registered Users, Registered Users 2 Posts: 304 ✭✭matzen


    eir: Tracey wrote: »
    matzen wrote: »
    I left eir about 3 months ago but keeping getting emails from you saying my new eir bill is now available to view at my eir. Since I'm no longer a customer I can't log into that page. The billing amount always remains the same every month, but no money seems to be taken from my account.
    Hi matzen, 

    I'm very sorry to hear about the ongoing issues you are having with ourselves. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

    Thanks 

    Tracey 
    Thank you, two PMs sent


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    matzen wrote: »
    eir: Tracey wrote: »
    matzen wrote: »
    I left eir about 3 months ago but keeping getting emails from you saying my new eir bill is now available to view at my eir. Since I'm no longer a customer I can't log into that page. The billing amount always remains the same every month, but no money seems to be taken from my account.
    Hi matzen, 

    I'm very sorry to hear about the ongoing issues you are having with ourselves. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

    Thanks 

    Tracey 
    Thank you, two PMs sent
    Thanks. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 


  • #5
    matzen
    Registered Users, Registered Users 2 Posts: 304 ✭✭matzen


    eir: Tracey wrote: »
    matzen wrote: »
    eir: Tracey wrote: »
    matzen wrote: »
    I left eir about 3 months ago but keeping getting emails from you saying my new eir bill is now available to view at my eir. Since I'm no longer a customer I can't log into that page. The billing amount always remains the same every month, but no money seems to be taken from my account.
    Hi matzen, 

    I'm very sorry to hear about the ongoing issues you are having with ourselves. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

    Thanks 

    Tracey 
    Thank you, two PMs sent
    Thanks. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 
    Got it - thank you for the quick turnaround!


  • #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    matzen wrote: »
    eir: Tracey wrote: »
    matzen wrote: »
    eir: Tracey wrote: »
    matzen wrote: »
    I left eir about 3 months ago but keeping getting emails from you saying my new eir bill is now available to view at my eir. Since I'm no longer a customer I can't log into that page. The billing amount always remains the same every month, but no money seems to be taken from my account.
    Hi matzen, 

    I'm very sorry to hear about the ongoing issues you are having with ourselves. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

    Thanks 

    Tracey 
    Thank you, two PMs sent
    Thanks. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 
    Got it - thank you for the quick turnaround!
    No problem at all :)

    Thanks

    Tracey 


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