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No sound on video calls on iPhone 6 plus

  • 13-06-2018 10:14PM
    #1
    Irish Gunner
    Registered Users, Registered Users 2 Posts: 3,871 ✭✭✭


    Ok trying to have a conversation with someone and they can hear me but I can't hear them. They are on apple iphone 6 plus and I'm on Android. Tried WhatsApp and viber same issue. However when they facetime it works? I could heat their voice but it was so low and tinny.

    Tried everything we could find online but no joy. Screen is replacement would that effect front mic? But facetime ok?

    Any suggestions

    https://www.dublinarsenal.com/



Comments

  • #2
    Irish Gunner
    Registered Users, Registered Users 2 Posts: 3,871 ✭✭✭Irish Gunner


    Anyone help with this

    Is it a case of doing a hard reset?

    https://www.dublinarsenal.com/



  • #3
    Sad Professor
    Registered Users, Registered Users 2 Posts: 22,713 ✭✭✭✭Sad Professor


    Try a hard reset, but it sounds like one of the mics is gone as can happen during a screen replacement. There are 3 mics. Facetime uses at least two of them for noise cancellation which is probably why its barely working.


  • #4
    Irish Gunner
    Registered Users, Registered Users 2 Posts: 3,871 ✭✭✭Irish Gunner


    Sad Professor wrote: »
    Try a hard reset, but it sounds like one of the mics is gone as can happen during a screen replacement. There are 3 mics. Facetime uses at least two of them for noise cancellation which is probably why its barely working.

    Will try hard reset but if it works on facetime but not other apps would it be the mic? Does facetime use a different mic?

    https://www.dublinarsenal.com/



  • #5
    Sad Professor
    Registered Users, Registered Users 2 Posts: 22,713 ✭✭✭✭Sad Professor


    I thought you said it sounded tinny on Facetime?


  • #6
    Irish Gunner
    Registered Users, Registered Users 2 Posts: 3,871 ✭✭✭Irish Gunner


    Sad Professor wrote: »
    I thought you said it sounded tinny on Facetime?

    Sorry it was tinny on all other video front facing apps other than facetime. I might bring it back to where I got screen replaced and say front mic is not working but how can it work on facetime and not anything else?

    Can't do facetime on android and I tried all other apps but no sound. They can hear me but I can't hear them. Will try facetime someone with an apple phone and see how it goes

    https://www.dublinarsenal.com/



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