** ALL ** Passport Related Questions in here! Please Read Post#1 first!

If there was a problem with a first time application would they call to tell you, or let you wait for months on end for a passport.

Just got a call from a lovely lady in the office half an hour ago. Our passports are approved and being put in post. Will have them Monday morning. I can get back to holiday planning and stop panicking. Issue date was today anyway but I do think going in made a difference.

Hey there
Just wondering has anyone applied for a passport card?
And roughly what is the turnover period?
Cheers

I'm now properly upset. After nearly 90 minutes bouncing around in the chat queue I finally go through, only to be told the same thing - someone will be on contact 'if' collection is available.

I begged for someone to just give me a call to tell me what the hold-up is in my application, given others have their passports and I was basically told I shouldn't have booked my holiday until I had the passport and the chat was terminated!

I didn't book my holiday until I was given an issue date by Passport Express and we're now 2 weeks beyond that date, so I didn't leave too short a gap either.

I just feel really treated shoddily, when this is a service I had to pay extra for, given I left extra time and given others who applied in the same circumstances have their passport long ago without having to spend hours on chat. I just wanted to be treated with a bit of courtesy.

FurBabyMomma wrote: »

I'm now properly upset. After nearly 90 minutes bouncing around in the chat queue I finally go through, only to be told the same thing - someone will be on contact 'if' collection is available.

I begged for someone to just give me a call to tell me what the hold-up is in my application, given others have their passports and I was basically told I shouldn't have booked my holiday until I had the passport and the chat was terminated!

I didn't book my holiday until I was given an issue date by Passport Express and we're now 2 weeks beyond that date, so I didn't leave too short a gap either.

I just feel really treated shoddily, when this is a service I had to pay extra for, given I left extra time and given others who applied in the same circumstances have their passport long ago without having to spend hours on chat. I just wanted to be treated with a bit of courtesy.

At this point I would do all 3 of the following:-

- Physically Go to the Passport Office
- Contact your local TD
- Contact Conor Pope at Pricewatch for the Irish
Times.

FurBabyMomma wrote: »

Thanks meeeh and SusanC. I've sent an email to Conor Pope along with a copy of this morning's chat. It looks like I'll have to travel to the passport office on Monday regardless. I wouldn't have the first clue about contacting a TD, can they really do anything???

Some do. My father in law got his passport after contacting local TD.

Johnny Dogs wrote: »

Passport arrived.

So ordered at 1930 on a Tuesday, delivered at 10am on the Friday.

That's 2 working days.

Round of applause for the passport office from me.

Hoping I’ve the same luck.
Applied yesterday at lunch time, say it will arrive by the 17th flying the 19th
#sweating
Did you order a passport book or passport card?

Johnny Dogs wrote: »

Book.

I really and truly cannot believe the hassle free experience, and the efficiency of the online renewal system.

It was literally a 15 min job, 10mins to sort photos, and 5mins filling in the online application form.

Totally.
But my heart goes out to everyone who’s going through the other process and under pressure with dates.
Two extremes really!

masculinist wrote: »

I bought the flights already but for one of the ticket holders it would have been useful to hold the ticket until the next day.

The flights are Monday night.

Too soon to hold them ? At least now I understand what was going wrong. Thanks

Yep, if its within the next 14 days you can't, unfortunately!

Check on passport.ie

Dmcgeogs wrote: »

I did and it only tells me what I assume I need to send but Someone told me I need to send American passports and someone else told me I didn’t. That’s why I’m asking

Wouldn’t the official website know better than random people you are talking to?

Dmcgeogs wrote: »

I’d assume so

They’re very helpful in the passport office. Just to be confident you have everything it may be worth giving them a call.

FurBabyMomma wrote: »

I didn't book my holiday until I was given an issue date by Passport Express and we're now 2 weeks beyond that date, so I didn't leave too short a gap either.

I just feel really treated shoddily, when this is a service I had to pay extra for, given I left extra time and given others who applied in the same circumstances have their passport long ago without having to spend hours on chat. I just wanted to be treated with a bit of courtesy.

What did you pay extra for? Passport express is the default not a premium service. It's not extra.

Log on to whoismytd.com and get your TDs' details. Pick one and contact their office by phone or email. Don't send to multiple tds as that will potentially cause delays.

You have to pay an extra 9.50 on top of the passport price, which is what I was referring to. And online applications are cheaper and quicker than postal, which I would have preferred, but that's not an option for kids. It's not a cost that will break the bank obviously, but that's not the point.

Given that I checked the turn-around time was advised as 15 days before I applied, given that I was issued with the date of the 27th of April once I applied it's not unreasonable to think that I would have my passport by now, as nearly double the time has elapsed.

If I had been aware that I could pay extra for an appointment and be issued with the passport there and then, I would have taken it, especially seeing as I've travelled over 4 hours to Dublin and back this morning and still don't have the passport. The impression given was that the appointment system was more for emergency or last minute applications, which mine didn't seem to be before I applied. But next time I won't be taking an chances!

I am trying my best to get the situation sorted and am hopefully it will be but that does not preclude me from expressing frustration and disappointment at how the service is operated.