Receiving paper bill for old account

spongerobinson · 12-04-2018 09:55PM #1

Hi,

I'm wondering if you can help me. I recently changed from my old Meteor SIMO package, to an Eir one.

The last couple of months I've been getting paper bills for what I think is the old account, showing me 66 cents in credit. I'm not too bother about the 66 cents, but I don't want to keep receiving these paper bills all the time. Obviously with the account not being accessible in MyEir anymore, I've no way of changing this. Is it something you can help with?

Thanks

eir: Thomas · 13-04-2018 11:15AM

spongerobinson wrote: »

Hi,

I'm wondering if you can help me. I recently changed from my old Meteor SIMO package, to an Eir one.

The last couple of months I've been getting paper bills for what I think is the old account, showing me 66 cents in credit. I'm not too bother about the 66 cents, but I don't want to keep receiving these paper bills all the time. Obviously with the account not being accessible in MyEir anymore, I've no way of changing this. Is it something you can help with?

Thanks

Hi spongerobinson ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused.

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks

Thomas

spongerobinson · 13-04-2018 11:35AM

PM sent, thanks Thomas.

eir: Thomas · 13-04-2018 02:41PM

spongerobinson wrote: »

PM sent, thanks Thomas.

I have received your PM and I will reply shortly.

Thanks

Thomas

Receiving paper bill for old account

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