Jan and Klodi's Party Bus - part II **off topic discussion**

Credit where credit is due. Last year my saddle snapped in the middle as I came around a corner. I was busy at the time and only got to the place I got it maybe a month, even two later. They said they would look into it and too mail them in details and pictures. It was over a year and a half old at this stage.

I wrote the email but never sent it, and when looking for something else two weeks ago, I seen the draft, the saddle is now two years old. I sent it in and apologised. They were very nice and said they would chase it if I wanted but they were not hopeful. I said to leave it, I had already got a replacement, it had been too long.

Anyway, later that evening I looked at Fizik's website as a matter of interest. They have a QC form for issues. I thought what the hell, filled it out, attached one pic of the saddle, received an automated reply saying it would be looked into. I never really though anything else about it, thinking it was too late etc. 3 days later i got a text from DHL saying they were dropping off a package from Italy to my house. I was a bit, WTF? I didn't order anything. It was fizik. Brand new saddle. no arguments, no discussion, just their saddle broke, they sent out a new one.

Thumbs up from me.