Wifi unusable

bambam26 · 07-03-2018 10:48AM #1

Hi,

Is there a way of testing wifi , broadband on a line ? i have tried turning the moden on and off, moving the router, reseting using the pin hole at the back and still i have unusable wifi even when in the same room as the router.

It is the same with numerous devices so it is not a device fault

i got a new router a couple of months ago and still no joy, speeds on a wired connection is ok, nothing close to what we are "supposed" to be getting.

I am seriously close to just canceling the account

eir: Thomas · 07-03-2018 11:14AM

bambam26 wrote: »

Hi,

Is there a way of testing wifi , broadband on a line ? i have tried turning the moden on and off, moving the router, reseting using the pin hole at the back and still i have unusable wifi even when in the same room as the router.

It is the same with numerous devices so it is not a device fault

i got a new router a couple of months ago and still no joy, speeds on a wired connection is ok, nothing close to what we are "supposed" to be getting.

I am seriously close to just canceling the account

Hi bambam26 ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused.

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks

Thomas

bambam26 · 07-03-2018 12:34PM

thanks PM sent

eir: Thomas · 07-03-2018 12:39PM

bambam26 wrote: »

thanks PM sent

I have received your PM, I will reply to you shortly.

Thanks

Thomas

bambam26 · 08-03-2018 01:03PM

Hi Thomas,
Any update on this,

Redfence74 · 09-03-2018 10:00AM

I am with eir it's shocking how bad the service is....gone through 3 modems already...as soon as contract is up I am changing provider

eir: Thomas · 09-03-2018 11:13AM

bambam26 wrote: »

Hi Thomas,
Any update on this,

I have responded to your PM.

Thanks

Thomas

bambam26 · 08-01-2019 01:46PM

Hi again,

despite having someone call out to my house in September to test the line and swap the router which made little or no improvement it has now got to the stage where I have to turn OFF wifi on my device when I get home.

I am paying € 67 for broadband that I cant used unless using a wired connection and even that is poor, a phone I don't use and eir sports I barley watch, is there an alternative modem you can supply.

I did a speed tested this Moring at 6am and my speed when standing beside the modem was 1.19 download and 0.19 upload

eir: Grainne · 08-01-2019 04:56PM

bambam26 wrote: »

Hi again,

despite having someone call out to my house in September to test the line and swap the router which made little or no improvement it has now got to the stage where I have to turn OFF wifi on my device when I get home.

I am paying € 67 for broadband that I cant used unless using a wired connection and even that is poor, a phone I don't use and eir sports I barley watch, is there an alternative modem you can supply.

I did a speed tested this Moring at 6am and my speed when standing beside the modem was 1.19 download and 0.19 upload

Hi banbam26,

Sorry to hear you are having ongoing issues with your broadband.

Could you send on the details you sent to my colleague above and I will investigate this for you?

Grainne

bambam26 · 08-01-2019 05:06PM

Hi Grainne,

I have PM'D you my account details

eir: Grainne · 08-01-2019 05:24PM

bambam26 wrote: »

Hi Grainne,

I have PM'D you my account details

Thanks bambam26,

I have responded to your PM.

Thanks,
Grainne

bambam26 · 08-01-2019 05:31PM

details sent

TheRiverman · 08-01-2019 05:34PM

What make/model of modem is it ?

bambam26 · 08-01-2019 05:38PM

Hi,

It is an f2000,

eir: Grainne · 08-01-2019 05:45PM

bambam26 wrote: »

details sent

Hi bambam26,

I have responded to your PM.

Thanks,
Grainne

Wifi unusable

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