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top up problem and no coverage since thursday am.

  • 03-03-2018 05:46PM
    #1
    phildenny
    Registered Users, Registered Users 2 Posts: 75 ✭✭


    hi, no mobile coverage in my area. borris, co carlow for last few days.  Any chance of it coming back.  Also, I topped up my phone on wednesday and got the usual 'thank you for topping up etc.' however, just after midnight I received a text saying my offer was expired and i need to top up??? eventhough I had topped up that day. 


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    phildenny wrote: »
    hi, no mobile coverage in my area. borris, co carlow for last few days.  Any chance of it coming back.  Also, I topped up my phone on wednesday and got the usual 'thank you for topping up etc.' however, just after midnight I received a text saying my offer was expired and i need to top up??? eventhough I had topped up that day. 
    Hi phildenny ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • #3
    phildenny
    Registered Users, Registered Users 2 Posts: 75 ✭✭phildenny


    eir: Thomas wrote: »
    phildenny wrote: »
    hi, no mobile coverage in my area. borris, co carlow for last few days.  Any chance of it coming back.  Also, I topped up my phone on wednesday and got the usual 'thank you for topping up etc.' however, just after midnight I received a text saying my offer was expired and i need to top up??? eventhough I had topped up that day. 
    Hi phildenny ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    i got through eventually on monday to customer support and got it sorted.


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    phildenny wrote: »
    eir: Thomas wrote: »
    phildenny wrote: »
    hi, no mobile coverage in my area. borris, co carlow for last few days.  Any chance of it coming back.  Also, I topped up my phone on wednesday and got the usual 'thank you for topping up etc.' however, just after midnight I received a text saying my offer was expired and i need to top up??? eventhough I had topped up that day. 
    Hi phildenny ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    i got through eventually on monday to customer support and got it sorted.
    I'm glad to hear you've had your issue resolved.

    Thanks

    Thomas


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