How long until I can have my car.

anon322 · 21-02-2018 04:00PM

everlast75 wrote: »

I completely understand the OP's point and don't understand some of the snarky comments by some on here.

He paid for a car and is entitled to a straight answer to a straight question. It's not unreasonable when you pay for a good or service to know when you will get it. 1 or 2 follow up calls maybe but anything more than that is ****ty customer service.

Unfortunately there's not much you can do. You could escalate it but as someone pointed our it could cause an issue if anything goes wrong with the car the sales guy might not want to help.

Perhaps you could call him and tell him you have a loan car at the moment and you're being asked on a daily basis when you can give it back. That doesn't make you out to be unreasonable and applies a little bit of pressure

I know I’m coming across as unreasonable on here but I’m actually being quite polite and trying to feign understanding when I’m on the phone to him , I think this is working against me though as he now just thinks I’m not going to get annoyed about the wait. I waited all day yesterday for a call back that didn’t come and I am having to take taxis to work now and I told him this and he didn’t care.

everlast75 · 21-02-2018 04:14PM

anon322 wrote: »

I know I’m coming across as unreasonable on here but I’m actually being quite polite and trying to feign understanding when I’m on the phone to him , I think this is working against me though as he now just thinks I’m not going to get annoyed about the wait. I waited all day yesterday for a call back that didn’t come and I am having to take taxis to work now and I told him this and he didn’t care.

My point is you are not being unreasonable at all.

I would ring and use the line that you have a loan car.

If the garage is nearby, drop out. It's harder to ignore someone if they are on your doorstep. Continue to be polite but be firm too

anon322 · 21-02-2018 04:20PM

everlast75 wrote: »

anon322 wrote: »

I know I’m coming across as unreasonable on here but I’m actually being quite polite and trying to feign understanding when I’m on the phone to him , I think this is working against me though as he now just thinks I’m not going to get annoyed about the wait. I waited all day yesterday for a call back that didn’t come and I am having to take taxis to work now and I told him this and he didn’t care.

My point is you are not being unreasonable at all.

I would ring and use the line that you have a loan car.

If the garage is nearby, drop out. It's harder to ignore someone if they are on your doorstep. Continue to be polite but be firm too

I was thinking about dropping in tomorrow actually, I have a strong feeling that I’m going to go over there tomorrow and the car is going to be sitting on the forecourt not being touched it’s either that or there is a bigger issue here. I feel stupid really should have just paid for a deposit and the balance when I received the car. Live and learn I suppose. I don’t even know if I can just tell him I want the money back as the car isn’t even in my name yet.

everlast75 · 21-02-2018 04:44PM

anon322 wrote: »

I was thinking about dropping in tomorrow actually, I have a strong feeling that I’m going to go over there tomorrow and the car is going to be sitting on the forecourt not being touched it’s either that or there is a bigger issue here. I feel stupid really should have just paid for a deposit and the balance when I received the car. Live and learn I suppose. I don’t even know if I can just tell him I want the money back as the car isn’t even in my name yet.

have a look around online for an alternative. Be productive with your waiting time. You might just find something better for less money. Then you will have the pleasure of walking up and asking for your money back.

c6ysaphjvqw41k · 21-02-2018 04:49PM

This post has been deleted.

anon322 · 21-02-2018 04:58PM

everlast75 wrote: »

anon322 wrote: »

I was thinking about dropping in tomorrow actually, I have a strong feeling that I’m going to go over there tomorrow and the car is going to be sitting on the forecourt not being touched it’s either that or there is a bigger issue here. I feel stupid really should have just paid for a deposit and the balance when I received the car. Live and learn I suppose. I don’t even know if I can just tell him I want the money back as the car isn’t even in my name yet.

have a look around online for an alternative. Be productive with your waiting time. You might just find something better for less money. Then you will have the pleasure of walking up and asking for your money back.

I have found better cars but am I entitled to ask for the money back at this stage ?

anon322 · 21-02-2018 04:58PM

Randall Careful Shotgun wrote: »

This post has been deleted.

That seems to be other people’s experience too. That’s why I’m worried

Enigma IE · 21-02-2018 05:22PM

I don't think waiting 5 days is unreasonable, if they had to order parts (brake pads), fit them etc. It's not unreasonable to expect them to confirm a day you can collect the car!

Therefore if you can't collect and drive away by Friday 23rd (5 business days), then I'd be asking for a refund so you can go elsewhere.

thomas 123 · 21-02-2018 05:42PM

Di you know about the brake pads before today , if not id be asking for my money back. What else is wrong

Hitman3000 · 21-02-2018 05:50PM

Randall Careful Shotgun wrote:

This post has been deleted.

You walked away with the car?

ozt9vdujny3srf · 21-02-2018 05:55PM

OP, while I do think you are getting too worked up about this, I also think that the communication from the dealer has been poor. Having said that, I can't see any good reason to pull out of the deal at this stage - unless you have buyers remorse and are looking for an excuse to pull out.

In my experience, when it comes to buying cars, even from a main dealer, there is really nothing you can take for granted. Its essential that you go over details such as repairs / servicing, delivery date, number of car keys, valet and exactly what the warranty covers before the deal is done. This is when the dealership will be at their most attentive.

I think you should pick up and enjoy your new car and make sure next time you do a deal, you make your expectations clear to the seller.

To be clear here, I am not taking the dealers side here - sadly I just don't find their poor communication post-sale to be unusual / unexpected.

anon322 · 21-02-2018 06:10PM

thomas 123 wrote: »

Di you know about the brake pads before today , if not id be asking for my money back. What else is wrong

I don’t actually believe it needed brake pads it’s just the first thing that came to his head , I took it for a test drive and didn’t hear anything but I’m not a mechanic so who knows

anon322 · 21-02-2018 06:19PM

Dominick Hallowed Radiance wrote: »

OP, while I do think you are getting too worked up about this, I also think that the communication from the dealer has been poor. Having said that, I can't see any good reason to pull out of the deal at this stage - unless you have buyers remorse and are looking for an excuse to pull out.

In my experience, when it comes to buying cars, even from a main dealer, there is really nothing you can take for granted. Its essential that you go over details such as repairs / servicing, delivery date, number of car keys, valet and exactly what the warranty covers before the deal is done. This is when the dealership will be at their most attentive.

I think you should pick up and enjoy your new car and make sure next time you do a deal, you make your expectations clear to the seller.

To be clear here, I am not taking the dealers side here - sadly I just don't find their poor communication post-sale to be unusual / unexpected.

This is the thing , I asked all these questions , the date promised has come and gone , he said it needed to be valeted and looked over to see if it needed to be serviced, now I would understand if it needed a lot of things done to it but surely brake pads can be done in 2 days max. I know other cars will take priority but I think at this stage I am being fobbed off.

Dravokivich · 21-02-2018 08:07PM

Any car I've paid for I drove off with. Before I paid for them I drove them. If there was any issues I'd discuss it with the dealer and pay after I saw they were rectified.

If they are saying there's work to be done, how did any test drives go? Did you have someone look at it? I wouldn't let them fob me off after paying for the car.

MarkN · 21-02-2018 08:42PM

Just go to the dealer on Friday and say you’re not going home without the car.

barney 20v · 21-02-2018 08:51PM

4 days for brake pads? gtf.... If it was me i'd be already after becoming a highly visible pain in the hole for this fella on his forecourt.
Its paid for, its yours, go down and get it.

No excuses to mess people around like this . Get down there and burst him out of it.

Toyotafanboi · 21-02-2018 08:54PM

MarkN wrote: »

Just go to the dealer on Friday and say you’re not going home without the car.

That's a really good plan, if you want to make yourself look like a nut job.

It's been 3 working days since you bought the car. I'd just chill the beans and enjoy the anticipation. In a couple of days you'll have it forever.

Realistically, the salesman done nothing on Friday and he definitely done nothing on Saturday, service dept would have been closed and no sales admin on site etc. He requested the service on Monday, if he's very lucky the car will have made it to the workshop today, then a 09 Bravo being retailed is undoubtedly going to need extras, they will be sourced today, delivered tomorrow, ideally fitted tomorrow but could easily spill into Friday. Then the car will have to be cleaned thoroughly again etc.

The dealer sounds like a poor communicator which is a nightmare but I don't think anything untoward is happening. A working week from doing a deal on a used car to collection really isn't too odd or unreasonable. The only thing unreasonable is not being told it'll be a week.

Del2005 · 21-02-2018 08:59PM

anon322 wrote: »

This is the thing , I asked all these questions , the date promised has come and gone , he said it needed to be valeted and looked over to see if it needed to be serviced, now I would understand if it needed a lot of things done to it but surely brake pads can be done in 2 days max. I know other cars will take priority but I think at this stage I am being fobbed off.

They might not have looked at your car for a few days, as already said its the busiest time for car sales so others who have been waiting months for a new car will get 1st priority for PDI. When doing the valet/inspection they discovered that the brakes are worn down and need replacing so need to order pads. So the dealer might not have known the 1st few times you called as no one had looked at the car. They then have to wait for delivery of the parts and a time slot for a mechanic to replace the pads, they then discover that they got the wrong parts and need to be replaced. Some or none of this could be what's causing the delay.

You should never hand over the full amount till they give you the keys, a deposit is all that you should have paid. They now have all the money for the car so they don't need to prioritise any work on it.

Hellrazer · 21-02-2018 09:22PM

thomas 123 wrote: »

Di you know about the brake pads before today , if not id be asking for my money back. What else is wrong

Toyotafanboi wrote: »

That's a really good plan, if you want to make yourself look like a nut job.

It's been 3 working days since you bought the car. I'd just chill the beans and enjoy the anticipation. In a couple of days you'll have it forever.

Realistically, the salesman done nothing on Friday and he definitely done nothing on Saturday, service dept would have been closed and no sales admin on site etc. He requested the service on Monday, if he's very lucky the car will have made it to the workshop today, then a 09 Bravo being retailed is undoubtedly going to need extras, they will be sourced today, delivered tomorrow, ideally fitted tomorrow but could easily spill into Friday. Then the car will have to be cleaned thoroughly again etc.

The dealer sounds like a poor communicator which is a nightmare but I don't think anything untoward is happening. A working week from doing a deal on a used car to collection really isn't too odd or unreasonable. The only thing unreasonable is not being told it'll be a week.

This^^^^
Give the dealer a break (see the pun there)
Car bought Friday,dealer closed Saturday.Parts ordered Monday.Maybe 2-3 days to get the parts.
If its an 09 Bravo its probably a caliper gone on it--Ive them go from sitting up for a while.
If hes gone genuine Fiat is 2 day delivery from the UK.If its Italy supply its 3-5 working days.

On another note we don't prep used cars until they are sold to a retail customer just in case a trader buys it in which case we don't prep the at all.
And honestly I would have expected an 09 Bravo in a Skoda dealer to go to the trade and not retailed.
I don't think the dealer is doing anything untoward either.

21-02-2018 09:52PM

If the car needs brake pads and service items, could you not ask the dealer tomorrow that if the car isn't ready for close of business, assuming nobody will be working on it until Monday, can you have it over the weekend and drop it back to him on Monday morning?

(assuming it's roadworthy).

mickdw · 21-02-2018 10:16PM

I don't believe an 09 Fiat is getting a huge level of prep so I don't believe it should take a week to get ready. Op said it had new tyres, was valeted and has valid nct.
Credit union cheques are not drafts so they are entitled to wait for that to clear.
You should be told this.
Any more shady answers from them and I would be backing away from it if possible.

anon322 · 22-02-2018 02:14PM

mickdw wrote: »

I don't believe an 09 Fiat is getting a huge level of prep so I don't believe it should take a week to get ready. Op said it had new tyres, was valeted and has valid nct.
Credit union cheques are not drafts so they are entitled to wait for that to clear.
You should be told this.
Any more shady answers from them and I would be backing away from it if possible.

So this is going to be an update for everyone . I rang the dealer this morning . They sold me the car and Also sold someone else the car this wasn’t done on purpose it seems the lack of communication also extends to their staff. The dealer didn’t want to tell me until something was sorted. He rang me today to tell me the truth and honestly I’m just happy it’s over I am going to be getting my money back today because I don’t really trust a company who doesn’t know what’s going on.

Voodoomelon · 22-02-2018 02:19PM

Is this a Skoda main dealer? Pretty crappy service all round.

Toyotafanboi · 22-02-2018 02:39PM

That's poor. It does happen though from time to time, believe it or not and it is a bit of a nightmare.

Either that or they checked the car out and realised it would cost far too much to prepare it to a retailable standard. At least you get your money back.

When you get your money back, the single best thing you can do is not spend it on another Bravo too. You probably dodged a bullet in all reality.

anon322 · 22-02-2018 02:42PM

Toyotafanboi wrote: »

That's poor. It does happen though from time to time, believe it or not and it is a bit of a nightmare.

Either that or they checked the car out and realised it would cost far too much to prepare it to a retailable standard. At least you get your money back.

When you get your money back, the single best thing you can do is not spend it on another Bravo too. You probably dodged a bullet in all reality.

I definitely believe that , best thing about it is they lodged my money so they have to give me a personal cheque I am not stuck to getting it from a dealer now if I find a good deal.

anon322 · 22-02-2018 02:43PM

Voodoomelon wrote: »

Is this a Skoda main dealer? Pretty crappy service all round.

Yes and from what I heard it’s one of the better Skoda dealers whatever that means

emeldc · 22-02-2018 02:45PM

anon322 wrote: »

So this is going to be an update for everyone . I rang the dealer this morning . They sold me the car and Also sold someone else the car this wasn’t done on purpose it seems the lack of communication also extends to their staff. The dealer didn’t want to tell me until something was sorted. He rang me today to tell me the truth and honestly I’m just happy it’s over I am going to be getting my money back today because I don’t really trust a company who doesn’t know what’s going on.

TBH, to me, even that excuse doesn't sound plausible. Get your money back and GTF out of there. Lesson learned. Don't hand over the cheque until you're ready to drive away. Better still get a bank draft or cash so they don't have to clear. And I wouldn't be buying a Brava either! Better luck with the next one.

Enigma IE · 22-02-2018 03:39PM

You've had a lucky escape, put it down to experience. Avoid that dealer like the plague.

EDIT - your instinct was 100% correct, trust it always.

Hitman3000 · 22-02-2018 03:50PM

anon322 wrote:

So this is going to be an update for everyone . I rang the dealer this morning . They sold me the car and Also sold someone else the car this wasnâ€™t done on purpose it seems the lack of communication also extends to their staff. The dealer didnâ€™t want to tell me until something was sorted. He rang me today to tell me the truth and honestly Iâ€™m just happy itâ€™s over I am going to be getting my money back today because I donâ€™t really trust a company who doesnâ€™t know whatâ€™s going on.

Gald you got sorted, crap way to deal with a customer.

alan partridge aha · 22-02-2018 04:54PM

Great result, best of luck in sourcing a car and let us know how you get on.

How long until I can have my car.

Comments