everlast75 wrote: » I completely understand the OP's point and don't understand some of the snarky comments by some on here. He paid for a car and is entitled to a straight answer to a straight question. It's not unreasonable when you pay for a good or service to know when you will get it. 1 or 2 follow up calls maybe but anything more than that is ****ty customer service. Unfortunately there's not much you can do. You could escalate it but as someone pointed our it could cause an issue if anything goes wrong with the car the sales guy might not want to help. Perhaps you could call him and tell him you have a loan car at the moment and you're being asked on a daily basis when you can give it back. That doesn't make you out to be unreasonable and applies a little bit of pressure
anon322 wrote: » I know I’m coming across as unreasonable on here but I’m actually being quite polite and trying to feign understanding when I’m on the phone to him , I think this is working against me though as he now just thinks I’m not going to get annoyed about the wait. I waited all day yesterday for a call back that didn’t come and I am having to take taxis to work now and I told him this and he didn’t care.
everlast75 wrote: » anon322 wrote: » I know I’m coming across as unreasonable on here but I’m actually being quite polite and trying to feign understanding when I’m on the phone to him , I think this is working against me though as he now just thinks I’m not going to get annoyed about the wait. I waited all day yesterday for a call back that didn’t come and I am having to take taxis to work now and I told him this and he didn’t care. My point is you are not being unreasonable at all. I would ring and use the line that you have a loan car. If the garage is nearby, drop out. It's harder to ignore someone if they are on your doorstep. Continue to be polite but be firm too
anon322 wrote: » I was thinking about dropping in tomorrow actually, I have a strong feeling that I’m going to go over there tomorrow and the car is going to be sitting on the forecourt not being touched it’s either that or there is a bigger issue here. I feel stupid really should have just paid for a deposit and the balance when I received the car. Live and learn I suppose. I don’t even know if I can just tell him I want the money back as the car isn’t even in my name yet.
everlast75 wrote: » anon322 wrote: » I was thinking about dropping in tomorrow actually, I have a strong feeling that I’m going to go over there tomorrow and the car is going to be sitting on the forecourt not being touched it’s either that or there is a bigger issue here. I feel stupid really should have just paid for a deposit and the balance when I received the car. Live and learn I suppose. I don’t even know if I can just tell him I want the money back as the car isn’t even in my name yet. have a look around online for an alternative. Be productive with your waiting time. You might just find something better for less money. Then you will have the pleasure of walking up and asking for your money back.
Randall Careful Shotgun wrote: » This post has been deleted.
Randall Careful Shotgun wrote: This post has been deleted.
thomas 123 wrote: » Di you know about the brake pads before today , if not id be asking for my money back. What else is wrong
Dominick Hallowed Radiance wrote: » OP, while I do think you are getting too worked up about this, I also think that the communication from the dealer has been poor. Having said that, I can't see any good reason to pull out of the deal at this stage - unless you have buyers remorse and are looking for an excuse to pull out. In my experience, when it comes to buying cars, even from a main dealer, there is really nothing you can take for granted. Its essential that you go over details such as repairs / servicing, delivery date, number of car keys, valet and exactly what the warranty covers before the deal is done. This is when the dealership will be at their most attentive. I think you should pick up and enjoy your new car and make sure next time you do a deal, you make your expectations clear to the seller. To be clear here, I am not taking the dealers side here - sadly I just don't find their poor communication post-sale to be unusual / unexpected.
MarkN wrote: » Just go to the dealer on Friday and say you’re not going home without the car.
anon322 wrote: » This is the thing , I asked all these questions , the date promised has come and gone , he said it needed to be valeted and looked over to see if it needed to be serviced, now I would understand if it needed a lot of things done to it but surely brake pads can be done in 2 days max. I know other cars will take priority but I think at this stage I am being fobbed off.
Toyotafanboi wrote: » That's a really good plan, if you want to make yourself look like a nut job. It's been 3 working days since you bought the car. I'd just chill the beans and enjoy the anticipation. In a couple of days you'll have it forever. Realistically, the salesman done nothing on Friday and he definitely done nothing on Saturday, service dept would have been closed and no sales admin on site etc. He requested the service on Monday, if he's very lucky the car will have made it to the workshop today, then a 09 Bravo being retailed is undoubtedly going to need extras, they will be sourced today, delivered tomorrow, ideally fitted tomorrow but could easily spill into Friday. Then the car will have to be cleaned thoroughly again etc. The dealer sounds like a poor communicator which is a nightmare but I don't think anything untoward is happening. A working week from doing a deal on a used car to collection really isn't too odd or unreasonable. The only thing unreasonable is not being told it'll be a week.
mickdw wrote: » I don't believe an 09 Fiat is getting a huge level of prep so I don't believe it should take a week to get ready. Op said it had new tyres, was valeted and has valid nct. Credit union cheques are not drafts so they are entitled to wait for that to clear. You should be told this. Any more shady answers from them and I would be backing away from it if possible.
Toyotafanboi wrote: » That's poor. It does happen though from time to time, believe it or not and it is a bit of a nightmare. Either that or they checked the car out and realised it would cost far too much to prepare it to a retailable standard. At least you get your money back. When you get your money back, the single best thing you can do is not spend it on another Bravo too. You probably dodged a bullet in all reality.
Voodoomelon wrote: » Is this a Skoda main dealer? Pretty crappy service all round.
anon322 wrote: » So this is going to be an update for everyone . I rang the dealer this morning . They sold me the car and Also sold someone else the car this wasn’t done on purpose it seems the lack of communication also extends to their staff. The dealer didn’t want to tell me until something was sorted. He rang me today to tell me the truth and honestly I’m just happy it’s over I am going to be getting my money back today because I don’t really trust a company who doesn’t know what’s going on.
anon322 wrote: So this is going to be an update for everyone . I rang the dealer this morning . They sold me the car and Also sold someone else the car this wasn’t done on purpose it seems the lack of communication also extends to their staff. The dealer didn’t want to tell me until something was sorted. He rang me today to tell me the truth and honestly I’m just happy it’s over I am going to be getting my money back today because I don’t really trust a company who doesn’t know what’s going on.
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