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"By continuing, you begin a new contract on your existing services"???

  • 30-01-2018 08:20PM
    #1
    sadie9
    Registered Users, Registered Users 2 Posts: 378 ✭✭


    I was checking to see if I am eligible for an Upgrade. I enter my phone number and PIN and then I get this message above 'By continuing you begin a new contract on your existing services'. By clicking a button to look at some phones and plans I am entering into a new Contract with Eir? Could someone from Eir clarify it for me please. Thanks.


Comments

  • #2
    sadie9
    Registered Users, Registered Users 2 Posts: 378 ✭✭sadie9


    So I was afraid to continue to look at the phones!


  • #3
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    sadie9 wrote: »
    I was checking to see if I am eligible for an Upgrade. I enter my phone number and PIN and then I get this message above 'By continuing you begin a new contract on your existing services'. By clicking a button to look at some phones and plans I am entering into a new Contract with Eir? Could someone from Eir clarify it for me please. Thanks.
    Hi sadie9, 

    Thanks for getting in touch with us. 

    You would only enter a new contract when you confirm at the end of the process. This message is to to make customers aware of the contract if you agree to upgrade. 

    Thanks 

    Tracey 


  • #4
    sadie9
    Registered Users, Registered Users 2 Posts: 378 ✭✭sadie9


    eir: Tracey wrote: »
    sadie9 wrote: »
    I was checking to see if I am eligible for an Upgrade. I enter my phone number and PIN and then I get this message above 'By continuing you begin a new contract on your existing services'. By clicking a button to look at some phones and plans I am entering into a new Contract with Eir? Could someone from Eir clarify it for me please. Thanks.
    Hi sadie9, 

    Thanks for getting in touch with us. 

    You would only enter a new contract when you confirm at the end of the process. This message is to to make customers aware of the contract if you agree to upgrade. 

    Thanks 

    Tracey 
    OK great thanks for that. It'd be better to change the wording on the website to something like 'if you sign up for a new plan online please be aware....' or some such, because it looks for all the world like if you just 'continue' to the next screen you are somehow signalling your agreement. 


  • #5
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    sadie9 wrote: »
    eir: Tracey wrote: »
    sadie9 wrote: »
    I was checking to see if I am eligible for an Upgrade. I enter my phone number and PIN and then I get this message above 'By continuing you begin a new contract on your existing services'. By clicking a button to look at some phones and plans I am entering into a new Contract with Eir? Could someone from Eir clarify it for me please. Thanks.
    Hi sadie9, 

    Thanks for getting in touch with us. 

    You would only enter a new contract when you confirm at the end of the process. This message is to to make customers aware of the contract if you agree to upgrade. 

    Thanks 

    Tracey 
    OK great thanks for that. It'd be better to change the wording on the website to something like 'if you sign up for a new plan online please be aware....' or some such, because it looks for all the world like if you just 'continue' to the next screen you are somehow signalling your agreement. 
    No problem. 

    I will be sure to pass this feedback onto the relevant team for you, thanks for making us aware of this. 

    Thanks

    Tracey 


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