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Conduit blocked on entry to house

  • 28-01-2018 08:23PM
    #1
    KBR
    Registered Users, Registered Users 2 Posts: 29 ✭


    [font=arial, sans-serif]I have a blockage going into my home meaning you have fibre outside my house & my neighbours in the estate all have it - but the final connection into my house can't take place - due to a bend/kink in a pipe on the way into my house apparently (according to your/KN Network team). Now I have the next best package available from you which often gives me 10mb ps - but also it often drops down to 2/3/4 mb ps - as it did last night. A steady 10mb is fine for us. Your technicians examined and found a fault last month and sent me a new modem & it was fine for a few weeks but now I am having this dropping problem again.[/font]
    [font=arial, sans-serif]What I am writing to find out is - will you make a connection into my house for fibre? ie you would have to physically drill a hole in my wall, and bring your cable out under my garden. You will not be able to rely on the existing below ground conduit. Virgin Media will do this as they are now available on my road & I am out of contract with eir in 6 weeks. I am quite happy to stay with Eir if you will make the connection for fibre.[/font]


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    KBR wrote: »
    [font=arial, sans-serif]I have a blockage going into my home meaning you have fibre outside my house & my neighbours in the estate all have it - but the final connection into my house can't take place - due to a bend/kink in a pipe on the way into my house apparently (according to your/KN Network team). Now I have the next best package available from you which often gives me 10mb ps - but also it often drops down to 2/3/4 mb ps - as it did last night. A steady 10mb is fine for us. Your technicians examined and found a fault last month and sent me a new modem & it was fine for a few weeks but now I am having this dropping problem again.[/font]
    [font=arial, sans-serif]What I am writing to find out is - will you make a connection into my house for fibre? ie you would have to physically drill a hole in my wall, and bring your cable out under my garden. You will not be able to rely on the existing below ground conduit. Virgin Media will do this as they are now available on my road & I am out of contract with eir in 6 weeks. I am quite happy to stay with Eir if you will make the connection for fibre.[/font]
    Hi KBR, 

    I'm sorry to hear about the ongoing issues you are having with ourselves. 

    Feel free to PM me your order details, full name on the account and I'll clarify these details for you. 

    Thanks

    Tracey 


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