Eir rural FTTH thread

Wanderer78 wrote: »

Iptv(internet protocol tv), I.e. the tv signal is streamed over eirs broadband network, I.e. no satellite. I'm not hearing amazing things about their boxes though

That was my thinking alright.
Do you know if it needs a phone cable along with Ethernet?

Wanderer78 wrote: »

I don't to be honest, I've limited knowledge on these things, but I'm sure someone will be along soon to inform us both. It obviously needs to be connected to their socket some how, but I'm wondering if an rj11 (phone connection) could carry the load? I suspect an rj45 (Ethernet) is required for the load.

I hope so.
I'm not running phone cables around the house.

The high horse brigade wrote: »

They fit it using cat5 Ethernet running back to the modem

Thank you.

Hi guys, I just ordered fibre from Eir as my house is on the FTTH map.
What should i expect in terms of installation, are there normally any difficulties involved in installing FTTH?

The Cush wrote: »

If you have an existing phone line does it come in via a duct or overhead from a pole?
If via a duct, issues could include blocked duct or duct too small, such issue will have to be resolved by the householder before install goes ahead.

Yeah existing phone line present, seems to come in via duct as no overhead cables are connected to the house.

ED E wrote: »

Gandie wrote: »

I have the 150MB FTTH package. It drops to about 60-70Mb at peak times. I'm thinking this is normal ?

What does the 300 or 1000MB FTTH package drop to at peak times ?

Are you testing wirelessly?

Yes and it looks like that's the main problem.
I was getting 145+Mb sitting inside in the sitting room during the day (router about 20 feet and 2 solid walls away) but at night time it seemed to dip to 60Mb or 70Mb. 
I figured out last night that it works better for me (at least it seemed to last night) if I keep the 2.4gHz and 5gHz wifi networks separate. The fritz box had them with the same SSID and I guess my phone then may be switching to the stronger signal at times. When I named the SSIDs differently, it seemed that both the 2.4gHz and 5gHz network speedtests improved considerably. The 2.4gHz was now hitting 85Mb consistently and the 5gHz was hitting 140Mb consistently.

Marlow wrote: »

That is as such correct. But the difference is, how the provider takes care of the customer, when OpenEIR or the contractor lets the customer down.

And there are acres of difference between providers there.

/M

Couldn't agree more. Have had 4 failed appointments now for Eir - all the usual excuses, no hoist, needs 2 men, too dark now, no shows etc and the best one - run out of clips at the last job!

The worst thing is the endless phonecalls you have to make after the failed appointment, being sent from one company/department to another, with empty promises to return your call. The final insult is being sent back to the bottom of the list because KN/OpenEir/Eir failed yet again to install FTTH at the appointment THEY made for you! I had to chase it all and re-order yesterday - from scratch!

I now have a fifth install appointment but it's going to be in the mouth of Xmas, so I have little hope really. One of the engineer/installers told me that each day is a new day and it's the luck of the draw whether you get installed at your allocated appointment. Instead of taking appointments in order, with failed ones getting some priority, it's a new day and a new list.

Although KN are supposed to be contracted by Eir, I have a suspicion that there must be some deal going on somewhere that is giving the likes of Digiweb customers an edge. If everyone was getting equal treatment, there wouldn't be such a trail of disaster attached to Eir orders vs Digiweb ones. Not that that excuses Eir from their absolutely abysmal customer service - how anyone manages to keep patient and polite is a mystery.

oscarBravo wrote: »

Hah. I'm picturing the reaction of OAOs up and down the country to this theory... :pac:

Well, indulging in conspiracy theories is better than letting fly with frustration at the customer 'service' agents on the phone :pac: Eir, OpenEir and KN are busy blaming each other for the shortcomings in installations. I've heard them all over the last month of fake appointments.

All the while (it would appear) that Digiweb customers report being connected within a week on a once off appointment. It never seems to be too dark for them to get installed, so it looks like they're getting all the morning appointments. Not to mention using up all the clips that the KN installer has in his van ... :P

So KN have put the black box thing on the poles near us, how much longer do you guys think it will be before it goes live?

Was forecasted for during second half 2017.

KeRbDoG wrote: »

While getting the splice boxes on the poles is one step closer, I've noticed that in my area they have yet to bring the feeding fiber to the start of the fiber runs across the poles. The blow tube/pipe is in and waiting. For me, most likely another 2 months maybe.

The Openeir site says second half of 2017 for me, but when you mail OpenEir with your eircode you get a more accurate idea which for me is March'18.

How do you contact OpenEir?

We don't have an existing phone line so can't seem to trigger the live chat

Just had an eir sub-contractor call about hedge cutting in preparation for the fibre rollout - to say I'm excited is an understatement! My house is down for winter 2018, so it seems very early to be cutting hedges. Anyone have experience with timescales from when hedges are cut to fibre being available?

We had an Eir rep in with us around august or september i think it was, fibre would be installed with 3 weeks.

We are still waiting.