Fibre only 12mb??

neilwhite · 04-12-2017 03:05PM #1

Ive been trying to sign up to Fibre but been told it will actually be slower than regular broadband.
We currently get 15/18mb from regular connection but been told it will actually drop to 12mb if we switch to fibre?
Our neighbours about 50 yards away can get 100mb?
Any idea how I can improve it?
fibrerollout.ie says we are fully enabled but still only return 12mb when i test the line??

eir: Adam · 04-12-2017 05:02PM

neilwhite wrote: »

Ive been trying to sign up to Fibre but been told it will actually be slower than regular broadband.
We currently get 15/18mb from regular connection but been told it will actually drop to 12mb if we switch to fibre?
Our neighbours about 50 yards away can get 100mb?
Any idea how I can improve it?
fibrerollout.ie says we are fully enabled but still only return 12mb when i test the line??

Hi neilwhite,

Thanks for getting in touch. It is possible that you can only receive speeds of 12mb with fibre, however, our fibre broadband is uncongested. If your line is capable of holding a maximum speed of 12mb we won't be able to speed this up. If you PM me your eircode I'll check on this for you.

- Adam

neilwhite · 05-12-2017 02:08PM

eir: Adam wrote: »

neilwhite wrote: »

Ive been trying to sign up to Fibre but been told it will actually be slower than regular broadband.
We currently get 15/18mb from regular connection but been told it will actually drop to 12mb if we switch to fibre?
Our neighbours about 50 yards away can get 100mb?
Any idea how I can improve it?
fibrerollout.ie says we are fully enabled but still only return 12mb when i test the line??

Hi neilwhite,

Thanks for getting in touch. It is possible that you can only receive speeds of 12mb with fibre, however, our fibre broadband is uncongested. If your line is capable of holding a maximum speed of 12mb we won't be able to speed this up. If you PM me your eircode I'll check on this for you.

- Adam

Adam,
Sent you a PM a few hours ago, any update on this?
thanks

ED E · 05-12-2017 02:12PM

Old broadband is ADSL and "Fibre" is VDSL. The former is optimized for long range, the latter for short range. In the middle there's an area that ADSL IS actually faster.

You're probably 1800m or so from the main exchange for your area(find it here http://www.openeir.ie/Our_Network/ use the NGA button) and if thats correct then dont bother upgrading, its just tough luck and cannot be changed.

neilwhite · 05-12-2017 02:25PM

ED E wrote: »

Thanks ED E, i just checked and the distance according to the map is 820m so should be getting 50mb or so?

Thanks ED E, i just checked and the distance according to the map is 820m so should be getting 50mb or so?

ED E · 05-12-2017 02:37PM

Assuming that unit is labeled as E01 and not some other number.

neilwhite · 05-12-2017 02:45PM

ED E wrote: »

Assuming that unit is labeled as E01 and not some other number.

Its marked as E01?

ED E · 05-12-2017 04:51PM

Yeah, rates should be better so. That has a 1700m range.

It can be a bad prequal (test) on the line that throws it. Worth having the reps here test your line looking for bad shorts or any earthing.

neilwhite · 05-12-2017 04:59PM

ED E wrote: »

Yeah, rates should be better so. That has a 1700m range.

It can be a bad prequal (test) on the line that throws it. Worth having the reps here test your line looking for bad shorts or any earthing.

THanks ED E,
Have PM'd rep so waiting to hear back since early this morning

eir: Adam · 06-12-2017 01:01PM

neilwhite wrote: »

ED E wrote: »

Yeah, rates should be better so. That has a 1700m range.

It can be a bad prequal (test) on the line that throws it. Worth having the reps here test your line looking for bad shorts or any earthing.

THanks ED E,
Have PM'd rep so waiting to hear back since early this morning

Thanks, I've responded to your PM.

- Adam

neilwhite · 06-12-2017 02:30PM

eir: Adam wrote: »

neilwhite wrote: »

ED E wrote: »

Yeah, rates should be better so. That has a 1700m range.

It can be a bad prequal (test) on the line that throws it. Worth having the reps here test your line looking for bad shorts or any earthing.

THanks ED E,
Have PM'd rep so waiting to hear back since early this morning

Thanks, I've responded to your PM.

- Adam

Thanks for the PM, bit it didnt answer my question!

Fibre only 12mb??

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