Eir rural FTTH thread

addict · 04-11-2017 06:04PM

ED E wrote: »

Far better idea would be to buy your own. Rather than swapping a €5 router for a €6 router you could get a €120 router that can really use the link.

The F2000 is a Huawei unit btw, performance would normally be similar to your last one.

I have my own Asus €300 router but the one you get from Digiweb is better so did not even consider using the Asus

Ultimanemo · 04-11-2017 06:32PM

glen123 wrote: »

Did I ask for help?:)

And what attitude?

T&Cs are there to be read and used. Companies themselves use them very well when it comes to hitting customers with fines for exiting contracts early or not to pay their insurance claim. So why should I be worrying about Eir and their profits when I know well that if I decide to leave them 6 months later, they will use their own T&Cs against me?

True when they get you, no mercy

jelutong · 04-11-2017 11:25PM

Ultimanemo wrote: »

Before you talk to another company see what is their cap, eir will charge you up to 100 Euro a month after 1TB, some other companies don't.

I had a visit from an Eir rep on Wednesday re signing up for Fibre Broadband.
I asked about the 1 TB fair usage limit. He said that was no longer the case.
Unlimited means unlimited, end of. Was he enconomical with the truth I wonder?
I didn't sign on the dotted line.

Johnboy1951 · 04-11-2017 11:28PM

jelutong wrote: »

I had a visit from an Eir rep on Wednesday re signing up for Fibre Broadband.
I asked about the 1 TB fair usage limit. He said that was no longer the case.
Unlimited means unlimited, end of. Was he enconomical with the truth I wonder?
I didn't sign on the dotted line.

No, he told a blatant lie ...... but you can believe him if you wish

addict · 04-11-2017 11:30PM

jelutong wrote: »

I had a visit from an Eir rep on Wednesday re signing up for Fibre Broadband.
I asked about the 1 TB fair usage limit. He said that was no longer the case.
Unlimited means unlimited, end of. Was he enconomical with the truth I wonder?
I didn't sign on the dotted line.

Did he not offer you a free world cruise as well if you sign

The Cush · 04-11-2017 11:33PM

jelutong wrote: »

I asked about the 1 TB fair usage limit. He said that was no longer the case.
Unlimited means unlimited, end of.

Still there, see Note 5 here - https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/Part3.1.pdf

jelutong · 04-11-2017 11:46PM

addict wrote: »

Did he not offer you a free world cruise as well if you sign

Almost. Told him I still had 12 months left on my existing contract with a different provider. He offered to pay €200 towards buying it out plus a €50 voucher. I'm not making it up.
He said free installation was only for a limited time also. The usual b/s.

glen123 · 05-11-2017 12:14AM

jelutong wrote: »

I had a visit from an Eir rep on Wednesday re signing up for Fibre Broadband.
I asked about the 1 TB fair usage limit. He said that was no longer the case.
Unlimited means unlimited, end of. Was he enconomical with the truth I wonder?
I didn't sign on the dotted line.

http://support.eir.ie/article/broadband_excess_usage

The high horse brigade · 05-11-2017 01:03AM

glen123 wrote: »

Did I ask for help?:)

And what attitude?

You came on here ranting when a simple configuration change would get you the best performance out of what you've got, but instead of fixing the issue you're happy to change to another provider offering a similar cheap as chips router that could suffer from the exact same issues.

Gonzo · 05-11-2017 01:06AM

jelutong wrote: »

I had a visit from an Eir rep on Wednesday re signing up for Fibre Broadband.
I asked about the 1 TB fair usage limit. He said that was no longer the case.
Unlimited means unlimited, end of. Was he enconomical with the truth I wonder?
I didn't sign on the dotted line.

Eir have had a fair usage policy since the introduction of 512k ADSL, it may not have been always monitored but it was always there. Only in the past few years have Eir taken their Fair usage Policy seriously and charging people. Now that people have FTTH, the usage policy is set very low for such connections and customers are going over it and being charged 100 euros, complaints almost weekly on the Eir boards and community forums, also Eir have no intention of getting rid of this policy any time soon.

glen123 · 05-11-2017 01:15AM

The high horse brigade wrote: »

You came on here ranting when a simple configuration change would get you the best performance out of what you've got, but instead of fixing the issue you're happy to change to another provider offering a similar cheap as chips router that could suffer from the exact same issues.

"Could suffer" doesn't mean I will. But you have a point as well,of course.
Unfortunately,14 days cooling off doesnt last ages and I dont want to find myself in a situation when:
-still have issues and can no longer cancel without a loss to myself
-exceeded 1TB and got charged extra 100eur

P.S. - years ago my phone number got switched to another person for 2days in error. It took days to fix it and no apology from the then Eircom hence my attitude probably:)

Marlow · 05-11-2017 01:31AM

glen123 wrote: »

Got connected yesterday (KN man arrived 4.30pm, 10min after I left the house considering the appt was scheduled for 9am-1am). By 7pm somehow everything was installed.

Wired I am getting around 90mbit (signed up for 150mbit package).
Wifi is all over the shop:
- near router getting around 60
- in next room it's down to 30
- further away in the kitchen - 15-20
- didn't test upstairs....wouldn't be surprised if there will be nothing there at all

On the positive side, latency is 3-6ms, my android box (which is using wired connection) is absolutely flying (iptv channels are switching instantly, etc)

Cancelling Eir on Monday and moving to Digi.

First of all, I wouldn't want you as a customer ... because clearly you're a muppet .. (and yes .. that's frank .. but to the point). None of above has anything to do with Eir.

You're

a) testing wrong
b) Eir has zero responsibility for your network or wireless around your house
c) Eir has zero responsibility for your equipment.

If you test, test wired (you did with the first test, but god only knows, where you tested to and if you had background downloads on your PC/laptop/whatever).

glen123 wrote: »

Hmm. I've connected my phone to 5g just now and got more than 110mbit...The guy who installed everything yesterday told me it didn't matter whether to connect to 4g or 5g!?!?

5G ... this is just another indicator of how much of an ignorant muppet you are. There IS NO 5G in Ireland .. 5G hasn't even been defined properly, nor purchased by operators, nor frequency spectrum been allocated, nor rolled out.

Clearly, you've no clue, what you're talking about. I hope, that once you cancel Eir, that Digiweb refuses to sell you a connection.

Now .. you may talk about 2.4 GHz vs 5 GHz. But that's another story.

Learn something about networking and computers first, then develop an attitute, where you understand what you're dealing with and then understand what it costs to deliver the product you're buying ... maybe you'll appreciate the cost involved.

Just my 2c ..

And if you exceed 1TB on Digiweb, you get cancelled after the 2nd occurance within 90 days. It's in their terms and conditions. Happy days.

/M

glen123 · 05-11-2017 01:47AM

Marlow,did I offend you in any way for you to call me a muppet?

Yes, I was talking about 2.4Ghz and 5Ghz...sorry,as a mother of 3kids surrounded by them most of the time, I typed just 5G and never re-checked what I wrote - apologies if this annoyed you.

Why do you hope Digi refuses to sell me a connection? I did nothing wrong to you personally...not that I know of. Besides,Eir will always take me back, I am sure.

Marlow · 05-11-2017 01:54AM

glen123 wrote: »

Marlow,did I offend you in any way for you to call me a muppet?

Yes, I was talking about 2.4Ghz and 5Ghz...sorry,as a mother of 3kids surrounded by them most of the time, I typed just 5G and never re-checked what I wrote - apologies if this annoyed you.

Why do you hope Digi refuses to sell me a connection? I did nothing wrong to you personally...not that I know of. Besides,Eir will always take me back, I am sure.

First of all .. you were talking about 4G and 5G ...

So you are either talking rubbish or are clueless.

You have 2G, 2.5G, 3G and 4G. These are all cellphone standards for mobile data. So only apply to Eir, if you have a cellphone subscription with Eir .. not FTTH .. and have nothing to do with your FTTH.

And then you have 2.4 GHz and 5 GHz, which are frequencies on which wireless signals are transmitted around your house for data. To your wireless router. And nobody knows how well insulated your house is, how big it is etc. So nobody can guarantee you any speeds there.

Neither of the 2 above have anything to do with each other. Yet you mix them up as they are the same.

You then go on about cancelling Eir, because the problem that you have from day one. Clearly because you don't know, what you're at, those problems will not change with changing providers .. you haven't even identified, where you went wrong.

Then your reasoning is, that Eir will charge you, once you exceed the 1TB limit. To be honest, if exceeding the 1TB limit is your problem, then you're better with EIR .... because: if you're with Digiweb, you'll have no connection once you exceed the limit ... if you're with Eir, they'll charge you for exceeding the limit, but you'll still have a connection.

So, bottom line: you've offended me, by not even understanding the basics of what you're talking about .. nor have you tried to ask questions about the why, how and when ... instead you jumped to conclusions that were unfounded and based on lack of knowledge of what you were talking about.

Oh .. and giving your kids being around and taking up your time as an excuse for doing a proper research on what you're dealing with is the lowest of the low. Either you want to know or you ask somebody to explain it to you. But automatically assuming you're getting screwed, then giving the stress with kids as an excuse is not going to fly with anybody.

/Mn

glen123 · 05-11-2017 02:41AM

Marlow, I do get the difference between 4g/5g and 2.4Ghz/5Ghz. And looking at my post about KN guy telling me no difference between 4g and 5g I agree - looks stupid... was in a hurry when typing it but not an excuse, of course.
I meant to say 2.4Ghz and 5Ghz. But the fact about this KN guy remains - he was standing beside me, when I was testing my wifi connection on my phone and when I asked which one I should connect to (5Ghz or 2.4Ghz), he said "makes no difference.....these routers are not capable of doing more than 50mbit wireless"...When connected to 2.4Mhz I showed him a test of around 60mbit, he thought it was strange - he wasn't expecting that much. If it wasn't for the post from somebody here, it would have taken me a while before I tried 5Ghz which showed me speeds close to 150mbit. I now realise that I should have studied the topic of fiber, frequencies, router setup etc prior to ordering a connection with Eir so that I could tell the KN person what makes a difference and what doesn't:)

And I am not sitting here idle thinking that a switch to Digi will get all my issues sorted.

I've managed to get 2.4Ghz to cover all of the house now with the help of the wifi repeater I had already. On some devices however (my Xiaomi phone, for example) the speed tests are super fast yet web pages are very slow to load, so another thing to look into. Ipads and iphones are fine, so probably something to do with the wifi channel being used...maybe not.

I can only imagine what an average Joe is supposed to learn and do to have all this set up/fixed, considering that majority of people wouldn't even know how to turn on/off their router.

Btw, having no service doesn't worry me (if I exceed 1TB) - I have a backup internet. Paying 100eur for excess is an issue however.

P.S. - Thanks for your feedback.

Ultimanemo · 05-11-2017 08:32AM

jelutong wrote: »

I had a visit from an Eir rep on Wednesday re signing up for Fibre Broadband.
I asked about the 1 TB fair usage limit. He said that was no longer the case.
Unlimited means unlimited, end of. Was he enconomical with the truth I wonder?
I didn't sign on the dotted line.

He seems to be wrong

The link is a sticky from their page

https://community.eir.ie/broadband-25/eir-fair-usage-policy-for-broadband-264855

Marlow · 05-11-2017 10:38AM

glen123 wrote: »

I can only imagine what an average Joe is supposed to learn and do to have all this set up/fixed, considering that majority of people wouldn't even know how to turn on/off their router.

Agreed. And yes, now you're making sense

glen123 wrote: »

Btw, having no service doesn't worry me (if I exceed 1TB) - I have a backup internet. Paying 100eur for excess is an issue however.

It's 100 EUR max, depending on how much you go over (2.50EUR per 10GB). But yes, their excess pricing is a bit steep. Until other providers offer a product nationwide, that has a higher cap or are unlimited (none really ever are, as they just go Unlimited = Fair Usage Policy, which means they don't tell you) that's the only choice, where you can go over 1TB.

And with 3 Kids in the house .. especially if they are teenagers .... usage can ramp up quickly. So it'll be wise to keep an eye on it.

/M

The high horse brigade · 05-11-2017 11:36AM

People need to realise Wi-Fi inside your house is not part of the package from any provider. They provide a wired Ethernet connection and a Wi-Fi router is provided for convenience. How well Wi-Fi works is completely down to the position of this router and also to local interference, other devices inside your house or even your neighbours houses could be using the same frequencies. If this happens you need to fix it yourself, a frequency (channel) change can help. For better signal in areas with a weak signal adding an access point on a different frequency is the best option

Marlow · 05-11-2017 11:40AM

The high horse brigade wrote: »

People need to realise Wi-Fi inside your house is not part of the package from any provider.

The problem here is actually caused by Eir themselves ... You have Fixed Wireless products (by others) .. which is "Wireless Broadband" ...

And then Eir thought to themselves: that's a great term ... because the router we supply has WiFi, lets market our dsl as "Wireless Broadband".

So now everyone and their granny expect to get a wifi router with their broadband by default if it says "wireless" and they also expect, that the "wireless" connectivity is part of the product and full speed all the time and everywhere in the house of course ... at no extra expense. Because .. why would you try and educate yourself first ? No need for that.

/M

Marlow · 05-11-2017 11:43AM

And another crowd took it even further, calling their product: "LTE super fast Fibre Broadband" .... and it had nothing to do with fiber ... doesn't even get near basic FTTH speeds. eFiber is an equal marketing scam.

/M

thehorse · 05-11-2017 02:12PM

Anyone have any experience how long it takes for fiber to be available to the customer to sign up for once the splice boxes have been connected and fiber has been run ? My guess is a few weeks ?

glen123 · 05-11-2017 02:22PM

Marlow wrote: »

And with 3 Kids in the house .. especially if they are teenagers .... usage can ramp up quickly. So it'll be wise to keep an eye on it.

/M

I've moved away from sat tv completely to iptv recently, so this will probably take me close to 1TB....will need to monitor this carefully, I'd say.

DNS server change fixed the issues on my Xiaomi, btw.

ads20101 · 05-11-2017 02:36PM

Hi chaps /chapesses in the know...

My house is down for Autumn / Winter 17 ftth.

The KN lads started digging holes and popping the lovely fibre through from last Thursday.

They have been working over the w/e and they are currently digging a hole only a few yards from my house.

So, what I am asking is, from your experience, how long does it take from the hole digging bit to allowing orders to be processed?

Ta

glen123 · 05-11-2017 02:50PM

ads20101 wrote: »

Hi chaps /chapesses in the know...

My house is down for Autumn / Winter 17 ftth.

The KN lads started digging holes and popping the lovely fibre through from last Thursday.

They have been working over the w/e and they are currently digging a hole only a few yards from my house.

So, what I am asking is, from your experience, how long does it take from the hole digging bit to allowing orders to be processed?

Ta

In our case it was 3 months.

ads20101 · 05-11-2017 03:03PM

glen123 wrote: »

In our case it was 3 months.

Cheers Glen

Also... They're now just outside my house!!!

glen123 · 05-11-2017 03:23PM

ads20101 wrote: »

Cheers Glen

Also... They're now just outside my house!!!

When KN were doing the work in April, I spoke to them and even then they told me 3 months. Maybe worth having a chat with them since they are outside your house?

ads20101 · 05-11-2017 03:55PM

glen123 wrote: »

When KN were doing the work in April, I spoke to them and even then they told me 3 months. Maybe worth having a chat with them since they are outside your house?

I tried.

There was 2 of them feeding through some cable.

I think they were speaking polish (not sure, but it sure wasn't Irish or English). The chap in the hole popped up and said in broken English 'I don't understand you'

There were others were working down the road a bit - I lost my bottle at this point and quietly sulked back into the house.

sean72 · 05-11-2017 04:03PM

The high horse brigade wrote: »

People need to realise Wi-Fi inside your house is not part of the package from any provider. They provide a wired Ethernet connection and a Wi-Fi router is provided for convenience. How well Wi-Fi works is completely down to the position of this router and also to local interference, other devices inside your house or even your neighbours houses could be using the same frequencies. If this happens you need to fix it yourself, a frequency (channel) change can help. For better signal in areas with a weak signal adding an access point on a different frequency is the best option

There seem to be some issues in terms of Wi-Fi coverage with the supplied Eir router. My brother recently got FTTH and told me the router wasn’t great.

Does the set up with Eir have a separate modem/router or is it an all in one device. I currently have two AirPort Extremes managing my local Wi-Fi (although crappy internet speeds). Is using your own equipment easy with Eir a simple process?

Marlow · 05-11-2017 04:32PM

sean72 wrote: »

There seem to be some issues in terms of Wi-Fi coverage with the supplied Eir router. My brother recently got FTTH and told me the router wasn’t great.

Does the set up with Eir have a separate modem/router or is it an all in one device. I currently have two AirPort Extremes managing my local Wi-Fi (although crappy internet speeds). Is using your own equipment easy with Eir a simple process?

It's an all in one device and it's rubbish. They have an over 50% return rate on faulty units (So bad that Eir is looking into other options) .. and no that's not an official statement, but it comes from a place very close to the source.

Best bet is, disable the Wi-Fi in their router and stick your own device behind it.. Or simply get a better router.

The Fritz!Box that for example Westnet and Digiweb are using can be got for around 110 EUR.

/M

sean72 · 05-11-2017 04:50PM

Marlow wrote: »

It's an all in one device and it's rubbish. They have an over 50% return rate on faulty units (So bad that Eir is looking into other options) .. and no that's not an official statement, but it comes from a place very close to the source.

Best bet is, disable the Wi-Fi in their router and stick your own device behind it.. Or simply get a better router.

The Fritz!Box that for example Westnet and Digiweb are using can be got for around 110 EUR.

/M

Thanks for that. Are the settings simple to access to disable the Wi-Fi etc?

Eir rural FTTH thread

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