Eir rural FTTH thread

rob808 · 02-11-2017 08:46PM

mgbgt1978 wrote: »

Lads, apologies if my searches didn't give me the answer to this.....
I'm with Vodafone at present (rural area...quite happy with the deal, speeds, etc.). However my road was fibre cabled about 9 months ago. Just the underground ducting along the road, nothing to any houses yet.
When I check my Eircode with Eir their site tells me that FTTH is available at my address. That's great, but AFAIK nobody on my road has actually been connected yet.
I am in a fairly new re-signed contract with VF which expires in Feb 2019 (a fiver a month off retention-deal). I can cancel this contract now due to the VF price increase.
My problem is that I'm not sure that VF will supply the Fibre to me as they seem to be only connecting SIRO customers.
So, should I cancel the VF contract while I can if I want to get Fibre ? Can anyone confirm that VF are not connecting people to FTTH in rural areas even though EIR, Pure, etc are doing so as it becomes available ?
Even if it means waiting another 6 months I'd prefer to have the option of going with a FTTH provider then, if VF are simply not going to connect me.
Thanks,
John.

I heard VF gona start selling open eir FTTH next year so I would wait till then.

Johnboy1951 · 02-11-2017 08:47PM

I_HAVE_NO_NAME wrote: »

Roll-out map has been updated as of 02/11/2017

I see my exchange has gone from first half 2018 to Autumn/Winter 2018

No wonder I see no work on poles or hedges etc.

I_HAVE_NO_NAME · 02-11-2017 08:52PM

Johnboy1951 wrote: »

I see my exchange has gone from first half 2018 to Autumn/Winter 2018

No wonder I see no work on poles or hedges etc.

No change on my exchange (live by 02 Aug) but a neighboring exchange originally scheduled for Winter 2018 now has the dark green commenced icon.

sean72 · 02-11-2017 08:54PM

OK so my the updated map says 1st of Nov (yesterday) for estimated completion. There have been sales people around but I scared one off. What do I do now to actually find out if the my area is actually live and sign up?

superloopy · 02-11-2017 09:22PM

Final end to my FTTH journey. Anybody that has followed my previous posts I’m just coming back to say I’ve switched to digiweb and I’m getting 10mbs more download speed on my 150mb download package. Now getting 155mb down on my 150mb down package. I was getting 144mb wireless down with Eir. And 146mb wired. Haven’t tried wired with digiweb yet.

Digiweb is better, router is better, broadcasts the 5ghz further. And the digiweb call center are a great bunch of people. Not a single hang up....

Anyway, my advice. Order with Eir, cancel witin 14 days. Get your cancellation in writing. Get digiweb and never look back.

I still don’t get the need to fully change the ONT to change provider and the KN crew that turned up thought it was a full new installation. Took an hour to sort out. They had the wrong DP number oddly.

Worked in the end.

Good luck everybody.

thehorse · 02-11-2017 09:38PM

My exp with Eir is that absolutely none of them know **** all about anything whether it be Fibre, phone or mobile and don’t give a toss about the customer.

I wanted clarity on a topic the other day as the guy on the phone knew zero and when I asked to speak to the guys supervisor, he hung up on me......I was incredibly pissed off

Stephen Strange · 02-11-2017 10:11PM

superloopy wrote: »

Final end to my FTTH journey. Anybody that has followed my previous posts I’m just coming back to say I’ve switched to digiweb and I’m getting 10mbs more download speed on my 150mb download package. Now getting 155mb down on my 150mb down package. I was getting 144mb wireless down with Eir. And 146mb wired. Haven’t tried wired with digiweb yet.

Digiweb is better, router is better, broadcasts the 5ghz further. And the digiweb call center are a great bunch of people. Not a single hang up....

Anyway, my advice. Order with Eir, cancel witin 14 days. Get your cancellation in writing. Get digiweb and never look back.

I still don’t get the need to fully change the ONT to change provider and the KN crew that turned up thought it was a full new installation. Took an hour to sort out. They had the wrong DP number oddly.

Worked in the end.

Good luck everybody.

Great you got sorted.

It was a similar situation when fttc was launched first, the provisioning system had not yet been set up for fttc line transfers, I imagine it is the same now. I reckon once we get towards 12-18 months after ftth rollout began, systems will be put in place to allow ftth line transfers without a new ONT install (at least my understanding is there is no physical need for a new ONT).

eamo22 · 02-11-2017 10:53PM

Pushed back again till spring/summer 2018. My exchange has been green for 6 months. It says work commenced. What exactly does that mean or what work was done. Ages ago kn had road works through the village as they worked on ducts it seemed.

shigllgetcha · 02-11-2017 11:36PM

Yeh moved from summer/autumn to autumn/winter

plodder · 03-11-2017 11:00AM

sean72 wrote: »

OK so my the updated map says 1st of Nov (yesterday) for estimated completion. There have been sales people around but I scared one off. What do I do now to actually find out if the my area is actually live and sign up?

Similar here. Map says it's been live since Oct 4th, but eircode checker says it's not live yet.

erica74 · 03-11-2017 11:04AM

Could someone please post a link to the map referred to?

I live in a rural area, however, I'm on the main N25 road so not in a hole somewhere.
The Eir pole out on the road (which carries the telephone line to the side of our house) had some new wires put onto it about 6 - 9 months ago but nothing has happened and nobody has been in touch with any information.
At present we are with Digiweb and are lucky to get 2mb on a good day if all our stars are aligned so any improvement on that would be amazing.

sean72 · 03-11-2017 11:19AM

If your exchange is live what is the next step. Do you have to contact Eir directly? My exchange was estimated for the 1st Nov was wondering how to progress now?

thehorse · 03-11-2017 11:27AM

Until the technicians sign off on it and notify Eir through their internal system that it’s ready, it won’t be available to you.
The best way to get up to date info is to see if you can meet one of the kn or open air guys and ask them.

sean72 · 03-11-2017 11:34AM

thehorse wrote: »

Until the technicians sign off on it and notify Eir through their internal system that it’s ready, it won’t be available to you.
The best way to get up to date info is to see if you can meet one of the kn or open air guys and ask them.

Cheers .... Weirdly my phone number that is an Eir number but never ever showed any broadband availability ever now says I might be able to get speeds of up to 1000mb and asks me to enter my eircode. When I enter my eircode it just 'spins and spins' ... I wonder what that actual means. Phone number works but eircode freezes?

thehorse · 03-11-2017 11:35AM

sean72 wrote: »

Cheers .... Weirdly my phone number that is an Eir number but never ever showed any broadband availability ever now says I might be able to get speeds of up to 1000mb and asks me to enter my eircode. When I enter my eircode it just 'spins and spins' ... I wonder what that actual means. Phone number works but eircode freezes?

Best to phone Eir

sean72 · 03-11-2017 11:40AM

thehorse wrote: »

Best to phone Eir

I feared you might say that lol

tsue921i8wljb3 · 03-11-2017 11:51AM

erica74 wrote: »

Could someone please post a link to the map referred to?

I live in a rural area, however, I'm on the main N25 road so not in a hole somewhere.
The Eir pole out on the road (which carries the telephone line to the side of our house) had some new wires put onto it about 6 - 9 months ago but nothing has happened and nobody has been in touch with any information.
At present we are with Digiweb and are lucky to get 2mb on a good day if all our stars are aligned so any improvement on that would be amazing.

Enter your Eircode on the following page (Check 300K):

http://fibrerollout.ie

This will inform you of your coverage.

The map is on:

http://fibrerollout.ie/rollout-map/

erica74 · 03-11-2017 12:05PM

Allison Puny Appetite wrote: »

Enter your Eircode on the following page (Check 300K):

http://fibrerollout.ie

This will inform you of your coverage.

The map is on:

http://fibrerollout.ie/rollout-map/

Thanks a million!

So it says we'll be getting between 30mb and 1000mb and it'll be live in the second half of 2017... Is that a fairytale?
I'm guessing it won't be "live" as we've had no contact from Eir nor Digiweb about all the magical things they'll be offering.
Also there's a little blue house on my property on the map, which means "planned".
Realistically I'm guessing it'll be next year?

Marlow · 03-11-2017 12:07PM

erica74 wrote: »

Thanks a million!

So it says we'll be getting between 30mb and 1000mb and it'll be live in the second half of 2017... Is that a fairytale?
I'm guessing it won't be "live" as we've had no contact from Eir nor Digiweb about all the magical things they'll be offering.
Also there's a little blue house on my property on the map, which means "planned".
Realistically I'm guessing it'll be next year?

Why would you wait on somebody to contact you ? That only happens, if sales people knock on your door. You won't be contacted .. especially not by your provider, if you're still in contract.

We're past the second half of 2017 and if that says between 30-1000 Mbit/s, then you can avail of either FTTC or FTTH. Just a matter of ringing a provider and letting them do a line test.

/M

tsue921i8wljb3 · 03-11-2017 12:08PM

erica74 wrote: »

Thanks a million!

So it says we'll be getting between 30mb and 1000mb and it'll be live in the second half of 2017... Is that a fairytale?
I'm guessing it won't be "live" as we've had no contact from Eir nor Digiweb about all the magical things they'll be offering.
Also there's a little blue house on my property on the map, which means "planned".
Realistically I'm guessing it'll be next year?

If the cabling is done as you say, you could have it sooner. eir may actually be preselling your area. Try inputting your Eircode here:

https://www.eir.ie/broadband/1000mb-fibre/

plodder · 03-11-2017 12:14PM

erica74 wrote: »

Thanks a million!

So it says we'll be getting between 30mb and 1000mb and it'll be live in the second half of 2017... Is that a fairytale?
I'm guessing it won't be "live" as we've had no contact from Eir nor Digiweb about all the magical things they'll be offering.
Also there's a little blue house on my property on the map, which means "planned".
Realistically I'm guessing it'll be next year?

Have you seen the fibre splitter boxes on telephone poles near your house? They are small black boxes with a coil of black cable wrapped around. One of them needs to be in place before you can get FTTH installed. As for the date estimate, my own also says "second half of 2017" and it seems to be accurate.

erica74 · 03-11-2017 12:15PM

Marlow wrote: »

Why would you wait on somebody to contact you ? That only happens, if sales people knock on your door. You won't be contacted .. especially not by your provider, if you're still in contract.

We're past the second half of 2017 and if that says between 30-1000 Mbit/s, then you can avail of either FTTC or FTTH. Just a matter of ringing a provider and letting them do a line test.

/M

Well it's their product, I presumed they'd be trying to sell it to customers.

erica74 · 03-11-2017 12:15PM

Allison Puny Appetite wrote: »

If the cabling is done as you say, you could have it sooner. eir may actually be preselling your area. Try inputting your Eircode here:

https://www.eir.ie/broadband/1000mb-fibre/

That says we can get Fibre to the Home. Do I dare to dream?!

Marlow · 03-11-2017 12:16PM

erica74 wrote: »

Well it's their product, I presumed they'd be trying to sell it to customers.

- If they can get hold of customers.
- If customers pick up their phone.
- If there is enough sales people in the area.
- If somebody is at home, when the sales people knock on the door.
- If customers have elected, that they allow them to be contacted.
- If they haven't missed your number in their marketing list.

There's always more customers than sales people. Otherwise they wouldn't make any money. Lots of opportunity, not to be told.

/M

erica74 · 03-11-2017 12:16PM

plodder wrote: »

Have you seen the fibre splitter boxes on telephone poles near your house? They are small black boxes with a coil of black cable wrapped around. One of them needs to be in place before you can get FTTH installed. As for the date estimate, my own also says "second half of 2017" and it seems to be accurate.

Sorry for all the posts, can't multi quote on the touch site.

Yeah, there's a box on the pole and a big coil of black cable hanging beside it.

erica74 · 03-11-2017 12:18PM

Marlow wrote: »

If they can get hold of customers. If customers pick up their phone. If there is enough sales people in the area.

There's always more customers than sales people. Otherwise they wouldn't make any money.

/M

Well we definitely haven't been contacted and I'm pretty sure I haven't seen salespeople around the place but then again, they could be kicking around during the day.
I have an impromptu day off work today, I think I'll ring Digiweb and see what the story is. Or would I be better ringing Eir?

Ps, thanks for all the help everyone, I just spotted this thread on the front page by chance, delighted now!

plodder · 03-11-2017 12:19PM

erica74 wrote: »

Sorry for all the posts, can't multi quote on the touch site.

Yeah, there's a box on the pole and a big coil of black cable hanging beside it.

Sounds like you are live then, or will be in a short time.

tsue921i8wljb3 · 03-11-2017 12:19PM

erica74 wrote: »

That says we can get Fibre to the Home. Do I dare to dream?!

Yeah as I said it may be a pre-order but it should be available to you within a month if it is not already live. You should be able to order it with eir if you call them. Also just to note there are other resellers available for the product:

http://fibrerollout.ie/rollout-map/where-to-buy/ (circular house icons)

erica74 · 03-11-2017 12:36PM

Oh lawd am I excited!!

Thanks so much everyone.

glen123 · 03-11-2017 01:03PM

Our fiber has been live since summer and only one neighbour was visited by sales people. Nobody came near our gates. Even though the pole with the box is actually closer to us than the neighbour. Had to ring Eir myself. Sitting here waiting for KN crowd to show up. Got a call from Eir yesterday to confirm they are coming. Should be interesting to see if they show up:)

Eir rural FTTH thread

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