Dublin Bus Complaints Problem

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Thanks.
If the bus is skipping stops what about the passengers whose stops are being skipped? What if a passenger has a physcial disability eg is blind ? Wouldn't DB have an obligation there?
The link refers to cognitive dissonance and so on but what about those passengers?

Bray Head wrote: »

I generally make a written complaint in an envelope marked 'private and confidential' to the CEO of Dublin Bus.
Be highly specific about the route number, direction, reg and bus stop number.
You will generally get a prompt response and at least senior management are actually being made aware of how appalling their service is for customers.

Good lad, i bet they can't sleep at night after reading about their appalling service.

Bray Head wrote: »

I would think that most of these complaints don't filter up effectively except in aggregate form.

Your cynicism is refreshing however and a welcome antidote to the sincerity of the internet!

I'll add to the cynicism. Do you think that management don't know that their service isn't very good??

After all we only know about the bus we're waiting on to show up or already onboard. They already have access to the bigger picture with all the data they have.

When you make a complaint to Dublin Bus, what can they do to resolve your complaint?

kildare lad wrote:

Some people just love complaining. bus drivers have a tough enough job without people making there lifes harder. The bus drivers cant controls, traffic, crashs or the weather. Buses are gonna run late sometimes thats just the nature of public transport. I worked in retail before and got reported to a manager for yawning. It could have cost me my job. thankfully my manager had a bit of cop on to know that some people have there head up their own ass. Nowadays every bloody idiot is on facebook complaining and sharing things, ie got a cold coffee here, please share or a worker ignorned me bla bla bla. Some people just love moaning and complaining and the people in dublin Bus know that.

Some people don't fancy putting up with crap services either, especially when they're paying for them - that's not a dig at DB by the way, but in response to people who use social media to complain.

Why wouldn't you tell people if service is crap somewhere? Customer service can be subjective, and some complaints can be from people who definitely do love to have a moan, but at the same time, if it stops someone from getting ripped off by a dodgy tradesman, or stops people paying for a below par service, then it's helpful. Certainly more helpful than the old, small-time Irish attitude of "ah sure, that's just the way it is, so ye can like it or lump it".

The bigger problem with using a complaint system in public transport, or any public service with a view to improving the service is that there's no alternative. People can't vote with their wallets by selecting an another service. Not only this, but management don't really have the resources to make drastic improvements either based on complaints, so nothing really comes from it.

Bus times are sometimes beyond the control of the drivers and central control, and in fairness services like Twitter do help DB inform people of delays in routes. In saying that, there's no excuse for management not taking complaints about specific incidents on board, like dangerous driving or a bus failing to service a stop.

Don't go reading my post before you reply whatever you do.