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Dublin Bus Complaints Problem

  • 23-10-2017 10:55AM
    #1
    cherryghost
    Moderators, Technology & Internet Moderators Posts: 17,150 Mod ✭✭✭✭cherryghost


    I had not one, not two but three complaints within a week last week over poor/no service on some routes that caused problems with work.

    After submitting the three complaints forms, I got word back that two of my three complaints basically accused me of lying. One such incident was a 15 minute interval bus route never showed for almost 50 minutes. They claim 3 buses drove the route without diversion etc. The other complaint they also said that the route was served without issue. I got on the next bus and at subsequent stops were just people hopping on complaining to the driver about the disappearance of the other bus.

    What's the best way to escalate this other than the complaints form again because it seems to do absolutely nothing.


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Comments

  • #2
    StreetLight
    Registered Users, Registered Users 2 Posts: 1,501 ✭✭✭StreetLight


    National Transport Authority:

    https://www.nationaltransport.ie/contact-us/intro-and-general-enquiries-press-contacts-and-oireachtas-liaison/comments-or-complaints/


  • #3
    devnull
    Moderators, Motoring & Transport Moderators Posts: 11,868 Mod ✭✭✭✭devnull


    Whenever this has happened to me and I'm unhappy with the answer Dublin Bus have given, I've replied to the mail from Dublin Bus cc'ing the NTA and I'd advise other people to do the same.

    You can also make a complaint here:
    https://www.transportforireland.ie/help-and-contact/

    - Bus services
    - Dublin Bus
    - Make a Complaint
    - Other

    You can also attach supporting documentation.


  • #4
    Victor
    Registered Users, Registered Users 2 Posts: 78,736 ✭✭✭✭Victor


    Write to NTA.

    Write to Dublin Bus demanding the video from the buses be preserved.

    Make sure you have the dates / times / places right.


  • #5
    coylemj
    Registered Users, Registered Users 2 Posts: 25,809 ✭✭✭✭coylemj


    My experience of complaining to Dublin Bus is that you get an immediate reply with an incident number, then they ignore you. When you drop them an e-mail two weeks later to find out what they're doing about your complaint, they copy & paste a boilerplate reply which effectively amounts to a PFO.


  • #6
    bebeman
    Closed Accounts Posts: 345 ✭✭bebeman


    Most complaints are idiotic.
    Look at DB twitter.
    Complaint: DB are a disgrace. i put my hand out and the bus drove by me and did not stop to pick me up.
    DB: where did this happen and what time?
    Complaint: 8am Stillorgan road.
    DB:was the bus full?
    ...................................
    Zero reply!
    why would a full bus stop?
    Dont believe me, check out the DB twitter next tuesday.

    Little bit of info from a DB driver, we dont know about the bus ahead of us or behind of us, no point in getting pissy with us because the bus did not turn up.
    "I m going to be late for work because of DB your all a shower of ********* you F****** B******"
    Bus Driver internal voice " Well your F***** now , ,this bus is going to crawl out the road."


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  • #7
    RobbingBandit
    Registered Users, Registered Users 2 Posts: 18,392 ✭✭✭✭RobbingBandit


    I made a complaint recently over the phone to one of the garages about unusual service curtailment in my area and was told the drivers have families to go home to too. Go Bus need to be awarded the whole service and this lot put out of it.


  • #8
    bebeman
    Closed Accounts Posts: 345 ✭✭bebeman


    RobbingBandit wrote: »
    I made a complaint recently over the phone to one of the garages about unusual service curtailment in my area and was told the drivers have families to go home to too. Go Bus need to be awarded the whole service and this lot put out of it.

    Sure us drivers are as hard as nails, a brick through the window into the face wont cause us any problems. It will just be a cool bedtime time story to tell to the children.


  • #9
    jimmycrackcorm
    Registered Users, Registered Users 2 Posts: 14,419 ✭✭✭✭jimmycrackcorm


    I was waiting for a bus and nothing turned up for forty minutes. Just after I got on a woman complained to the driver about the bad service. I felt sorry for the driver having to explain that he could only account for his bus and not for the missing buses that were supposed to precede him.


  • #10
    Mongfinder General
    Registered Users, Registered Users 2 Posts: 1,992 ✭✭✭Mongfinder General


    How on earth is a bus driver supposed to know where other buses are? He/she can only drive their own bus. By complaining to a bus driver about a non performing is only delaying the journey further. Never mind the 50 other folks on the bus.


  • #11
    RobbingBandit
    Registered Users, Registered Users 2 Posts: 18,392 ✭✭✭✭RobbingBandit


    The unusual curtailment was the buses shutdown at random wasn't due to antisocial behaviour rather the drivers took their buses and went home.

    I see here is not the place to post such grievances

    Its bus town round these parts. ;)


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  • #12
    CIARAN_BOYLE
    Registered Users, Registered Users 2 Posts: 14,599 ✭✭✭✭CIARAN_BOYLE


    I've taken an 11 bus twice in the evening. Both times the driver announced that the bus was full and he was taking a short cut which would avoid a number of stops.

    Is this policy or is drivers making a decision? I can understand how passengers at those stops would be pissed off. No bus visible to pass them by and not collect them. But it doesn't really make a difference to them.


  • #13
    dublinstevie
    Banned (with Prison Access) Posts: 86 ✭✭dublinstevie


    CIARAN_BOYLE wrote:
    Is this policy or is drivers making a decision? I can understand how passengers at those stops would be pissed off. No bus visible to pass them by and not collect them. But it doesn't really make a difference to them.

    CIARAN_BOYLE wrote:
    I've taken an 11 bus twice in the evening. Both times the driver announced that the bus was full and he was taking a short cut which would avoid a number of stops.


    they would have been directed by central control to do that to try and catch up on time if they are running late


  • #14
    devnull
    Moderators, Motoring & Transport Moderators Posts: 11,868 Mod ✭✭✭✭devnull


    dublinstevie wrote: »
    they would have been directed by central control to do that to try and catch up on time if they are running late

    What about passengers who wanted to get off at the stops now being cut out?


  • #15
    suicide_circus
    Registered Users, Registered Users 2 Posts: 19,802 ✭✭✭✭suicide_circus


    devnull wrote: »
    What about passengers who wanted to get off at the stops now being cut out?
    Does not compute


  • #16
    howiya
    Registered Users, Registered Users 2 Posts: 3,500 ✭✭✭howiya


    When i first saw this thread it got me wondering what is a successful resolution to a complaint to DB?

    I don't think DB offer a good service but I don't see what I get out of telling this via email. I presume in most instances they just issue a "sorry for any inconvenience, please **** off" reply

    I'll interact with them on twitter to ensure I'm not left standing at a bus stop for a bus that isn't coming but other than that I don't see the point.


  • #17
    Kyleboy
    Registered Users, Registered Users 2 Posts: 245 ✭✭Kyleboy


    CIARAN_BOYLE wrote: »
    I've taken an 11 bus twice in the evening. Both times the driver announced that the bus was full and he was taking a short cut which would avoid a number of stops.

    Is this policy or is drivers making a decision? I can understand how passengers at those stops would be pissed off. No bus visible to pass them by and not collect them. But it doesn't really make a difference to them.

    What was the short cut? What stops did he miss?


  • #18
    CIARAN_BOYLE
    Registered Users, Registered Users 2 Posts: 14,599 ✭✭✭✭CIARAN_BOYLE


    Kyleboy wrote: »
    What was the short cut? What stops did he miss?

    I'm not a regular 11 user. I've used it twice in the evenings at rush hours and both times there was a diversion. I just asked the question because curtailment and diversions were being discussed.

    Sorry I can't give more details.


  • #19
    punisher5112
    Registered Users, Registered Users 2 Posts: 24,619 ✭✭✭✭punisher5112


    Kyleboy wrote: »
    What was the short cut? What stops did he miss?

    I would say he went like the crow flies and flew over the houses.


    Hard to say as I've never heard of a bus taking a diversion like that only if there was a road closure or incident of some sort.


  • #20
    Kyleboy
    Registered Users, Registered Users 2 Posts: 245 ✭✭Kyleboy


    CIARAN_BOYLE wrote: »
    I'm not a regular 11 user. I've used it twice in the evenings at rush hours and both times there was a diversion. I just asked the question because curtailment and diversions were being discussed.

    Sorry I can't give more details.

    I drive the 11 route regularly, if there is a diversion it's under the instructions of central control and the bus being full would be irrelevant. I don't know any driver that would go off route unless instructed to, as this could lead to serious repercussions with management.


  • #21
    bebeman
    Closed Accounts Posts: 345 ✭✭bebeman


    CIARAN_BOYLE wrote: »
    I'm not a regular 11 user. I've used it twice in the evenings at rush hours and both times there was a diversion. I just asked the question because curtailment and diversions were being discussed.

    Sorry I can't give more details.

    Convenient, not a regular user, only used it twice, so dont know the route or maybe it did not happen, and you are making it up
    Its gone from a short cut to a diversion, I know the 11 route well and cant think of any shortcuts along the way.


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  • #22
    bebeman
    Closed Accounts Posts: 345 ✭✭bebeman


    Kyleboy wrote: »
    What was the short cut? What stops did he miss?

    I think its safe to say he has been caught in a lie!


  • #23
    Kyleboy
    Registered Users, Registered Users 2 Posts: 245 ✭✭Kyleboy


    bebeman wrote: »
    I think its safe to say he has been caught in a lie!

    Yes, i think so!!


  • #24
    monument
    Moderators, Motoring & Transport Moderators Posts: 14,110 Mod ✭✭✭✭monument


    bebeman and Kyleboy -- you're getting overly defensive about Dublin Bus when it's easy to see a 3-4 places on the route where a "short-cut" could be taken and there's nothing to show that the poster is making it up.

    The two of you have already been recently warned about this kind of posting.

    -- moderator


  • #25
    punisher5112
    Registered Users, Registered Users 2 Posts: 24,619 ✭✭✭✭punisher5112


    I know years ago when there were 11a and b some were passing by at say ranelagh so one would transfer passengers and pull in instead of going all the way.

    I don't think happens now as such a gap between them.

    Can't see too many short cuts unless was just to miss a stop like bird ave or something like that.


  • #26
    devnull
    Moderators, Motoring & Transport Moderators Posts: 11,868 Mod ✭✭✭✭devnull


    Having personal attacks, discussing moderation and trolling are not acceptable in this forum.

    Nobody is sanctioned here or has their posts deleted because of what they are posting or airing their opinions, they are sanctioned because of their posting style and the way that they are posting not being in line with Boards rules and the forum charter.

    Let's make this place where alternative viewpoints aren't vilified, but challenged with well constructed, respectful counterpoints. If you can't manage that, then I would suggest you refrain from posting. If you do post, and ignore the charter and basic rules of the site you can expect to be sanctioned.

    It is mandatory for everyone to read this post before posting again and not to reply to this message.

    - Moderator


  • #27
    bebeman
    Closed Accounts Posts: 345 ✭✭bebeman


    Can anyone here name 3-4 short cuts on the 11 route?

    Anti DB posters are caught in a lie and now have doubled down on the lie.
    Name the short cuts, should not be hard if its true or admit it is a blatant lie


  • #28
    punisher5112
    Registered Users, Registered Users 2 Posts: 24,619 ✭✭✭✭punisher5112


    I know at times a driver may be told to take numbers off and continue on but only let people off to get back on time.

    I would like to think what happened above is something that wouldn't usually happen.

    Its a very strange one as it could cause issues with passengers already on board.


  • #29
    Kyleboy
    Registered Users, Registered Users 2 Posts: 245 ✭✭Kyleboy


    bebeman wrote: »
    Can anyone here name 3-4 short cuts on the 11 route?

    Anti DB posters are caught in a lie and now have doubled down on the lie.
    Name the short cuts, should not be hard if its true or admit it is a blatant lie

    I think we could be waiting a while for an answer to this one!!!


  • #30
    lucernarian
    Registered Users, Registered Users 2 Posts: 9,236 ✭✭✭lucernarian


    punisher5112 wrote: »
    I know at times a driver may be told to take numbers off and continue on but only let people off to get back on time.

    I would like to think what happened above is something that wouldn't usually happen.

    Its a very strange one as it could cause issues with passengers already on board.
    And the location of the bus is visible to central control at all times, they have an inspector looking over the likes of the 11.

    Even with the best will in the world, this story is lacking credibility. There are legitimate reasons to dispute this version of events.


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  • #31
    dublinstevie
    Banned (with Prison Access) Posts: 86 ✭✭dublinstevie


    i think he is talking ****e


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