No phone line or DSL since Storm Ophelia

Headshot · 25-10-2017 09:39AM #1

So most of my area has no phone line or DSL since the 16th of October. Trying to get concrete information from Eir when the issues will be resolved is abysmal. It's so bloody annoying when you ring customer support and they cannot give you any information on when the issue with be resolved.

I know what the issue is that the tree broke through the cabling and it will be replaced and I know that's a big job to fix but surely there's a time schedule of when this will be fixed?

eir: Tracey · 25-10-2017 10:52AM

Headshot wrote: »

So most of my area has no phone line or DSL since the 16th of October. Trying to get concrete information from Eir when the issues will be resolved is abysmal. It's so bloody annoying when you ring customer support and they cannot give you any information on when the issue with be resolved.

I know what the issue is that the tree broke through the cabling and it will be replaced and I know that's a big job to fix but surely there's a time schedule of when this will be fixed?

Hi Headshot,

Thanks for getting in touch with us today.

I'm sorry to hear you are still without service, we are continuously working on getting our customers back up and running as soon as possible.

Would you like to PM me your fault ref number and account details and I'll look into this for you?

Thanks

Tracey

Headshot · 25-10-2017 11:38AM

PM sent

eir: Tracey · 25-10-2017 11:59AM

Headshot wrote: »

PM sent

Thanks.

I'll come back to you soon through PM's.

Thanks

Tracey

No phone line or DSL since Storm Ophelia

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