Transferred files onto "Google Drive" on my computer but they don`t appear online?

subscriber · 21-09-2017 06:33PM #1

I have transferred files from my Hardrive onto my Google Drive folder within "My Computer" on my laptop which seems to have been successful but when I look at my Google Drive Account through my web browser, the files are not there.

Any idea why?

Thanks for your help.

TheChizler · 21-09-2017 06:34PM

If you hover over the Google drive symbol in the task bar does it say it's signed in and syncing?

subscriber · 21-09-2017 06:40PM

mmmmmmm.... It does not. Nothing appears when I hover over. Any idea of the solution?

TheChizler · 21-09-2017 06:43PM

Sounds like the folder exists but the program isn't running. Search the PC for Google Drive or Google Backup and Sync which it's been rebranded as recently so you can start it and sign in.

subscriber · 21-09-2017 06:45PM

indeed...I have this "Backup and Sync" installed on the laptop... When i open it though I get a notification that "Backup and Sync is already running".....Which clearly it isint....??

TheChizler · 21-09-2017 06:52PM

It could be but syncing the wrong folder. If you can find the properties for it you can choose which folders to sync.

https://support.google.com/drive/answer/2374987?co=GENIE.Platform%3DDesktop&oco=0

subscriber · 21-09-2017 07:07PM

Apologies now to have to ask such a straight forward question but the instructions form the website are extremely vague.....

""Choose what to sync to Google Drive
You can sync some or all your files and folders on your computer to Google Drive.

On your computer, click Backup and Sync.
Click More More and then Preferences.
At the right, click the folders you want to sync.
To add a folder not on the list, click Choose folder.
Add the folder you want to sync.
Click OK.""

Where can i find the "backup and Sync" file/folder?? I`ve checked the setting menu, and the file explorer but no sign of it...??

TheChizler · 21-09-2017 07:30PM

Did you right click on the icon in the task bar and go to settings from there? Was there no section on housing folders?

subscriber · 21-09-2017 07:43PM

I have tried both right and left clicking the icon in the taskbar at the top of the file explorer within the section "Googe Drive".

Neither make any folders appear!!

That being said there is a list of sub-folders available within the "google drive" folder on file explorer...but i don`t think that helps the situation??

TheChizler · 21-09-2017 08:18PM

Can you try doing what they do in this video?

https://www.youtube.com/watch?v=Y4kJ9-j_FUY

subscriber · 21-09-2017 08:19PM

My apologies... I see now by right clicking the "Backup and Sync" folder within the main windows taskbar that I do indeed get an option named "more" but unfortunately by clicking on that, it does not lead me to any option named "preferences"...."Preferences" just isint an option.

Only options available are:
Pin to taskbar,
Run as admin
Open file location
Remove from list
Clear list

TheChizler · 21-09-2017 10:02PM

It should be in the tray on the right hand side of the task bar. Is yours not like in the video?

subscriber · 22-09-2017 10:36AM

All sorted now, thanks for your help.

No idea why, but when I removed the software from the laptop and reinstalled, everything worked as it should.

Transferred files onto "Google Drive" on my computer but they don`t appear online?

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