Replacement sim, what pin and puk number?

Sevenie · 15-09-2017 01:28PM #1

Hi

I just bought a new phone and I had to do a sim swap cause I needed a nano sim card, that all went fine, got onto to web chat.

But was wondering what Pin and Puk codes do I use, the new sim cards codes or the old ones? I checked my account in MyEir and it showed the old pin and puk, but I'm not sure cause when I turned on the phone I had to unlock it with the new pin?

Thanks

eir: Adam · 15-09-2017 03:23PM

Sevenie wrote: »

Hi

I just bought a new phone and I had to do a sim swap cause I needed a nano sim card, that all went fine, got onto to web chat.

But was wondering what Pin and Puk codes do I use, the new sim cards codes or the old ones? I checked my account in MyEir and it showed the old pin and puk, but I'm not sure cause when I turned on the phone I had to unlock it with the new pin?

Thanks

Hi Sevenie,

Thanks for getting in touch. When you get a replacement SIM it should come with a new PIN and PUK. These can be found in the pack that the SIM comes in.

- Adam

Sevenie · 15-09-2017 03:27PM

It did but when I log into My Eir account, it gives my old Pin and Puk which are different than the replacements sim, so which are the correct ones?

Sevenie · 15-09-2017 03:28PM

Ah ok never mind, I just checked My Eir again and the new Puk is showing.

eir: Adam · 15-09-2017 04:02PM

Sevenie wrote: »

Ah ok never mind, I just checked My Eir again and the new Puk is showing.

No problem, glad it's sorted for you

- Adam

Replacement sim, what pin and puk number?

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