Dress Sold As New on eBay...... But It's Not

Kintarō Hattori · 08-09-2017 01:06PM #1

Hey Folks,

Bought the missus a Zara dress that was listed as new without tags and which had a small mark on the rear of the dress. Fair enough I thought, it was cheap enough so purchased. It arrived the other day and it certainly wasn't NWOT (new without tags). The person had clearly worn it as it reeks of perfume and has more marks on it than those which were mentioned.

I know I can open a case with eBay but what's the usual outcome in these situations? All in it cost me €26 which isn't that much but what normally happens- you open a case, send the item back to the seller at your expense and get refunded? With the cost to send it back to the UK I doubt it'll be worth my while to do that. Should I just leave negative feedback or is there more I can do?

Many thanks.

uck51js9zml2yt · 08-09-2017 01:08PM

contact the seller and put in a claim

homer911 · 08-09-2017 01:11PM

Take photos and attach to the claim

Kintarō Hattori · 08-09-2017 02:33PM

Emilio Polite Trucker wrote: »

contact the seller and put in a claim

homer911 wrote: »

Take photos and attach to the claim

I can go through the claim process but what's the usual outcome? Needing to post the item back to the seller and getting a refund minus postal charges?

CeilingFly · 08-09-2017 02:40PM

Wa it sold "As New" or as "New"

If "As New" then that would mean worn but excellent condition.

If sold "New" without the word "as", then it should not be a worn item.

Kintarō Hattori · 08-09-2017 03:21PM

CeilingFly wrote: »

Wa it sold "As New" or as "New"

If "As New" then that would mean worn but excellent condition.

If sold "New" without the word "as", then it should not be a worn item.

A brand-new, unused, and unworn item

https://pages.ebay.com/help/sell/item-condition.html

....... · 08-09-2017 04:42PM

This post has been deleted.

Dress Sold As New on eBay...... But It's Not

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