Payment for an Amazon order being declined

leomcclean · 07-09-2017 10:37AM #1

Trying to purchase a laptop on Amazon.co.uk, purchase was declined, I think I know why.
A few days ago I tried to use my debit card for the first time in about a year, and locked myself out by forgetting my PIN #. Contacted BOI and I am being mailed the PIN, but in the meantime am I locked out of using my debit card online?
Just think it's weird because the same day I locked my card at good old Burger King I ordered a set of headphones online with no issue, using the same cards details.
If anyone knows what could possibly be the solution to placing my order for this laptop, some assistance would be greatly appreciated, thank you.

Goat the dote · 07-09-2017 10:39AM

leomcclean wrote: »

Trying to purchase a laptop on Amazon.co.uk, purchase was declined, I think I know why.
A few days ago I tried to use my debit card for the first time in about a year, and locked myself out by forgetting my PIN #. Contacted BOI and I am being mailed the PIN, but in the meantime am I locked out of using my debit card online?
Just think it's weird because the same day I locked my card at good old Burger King I ordered a set of headphones online with no issue, using the same cards details.
If anyone knows what could possibly be the solution to placing my order for this laptop, some assistance would be greatly appreciated, thank you.

Ring them and ask why it declined? Could be something totally unrelated to a locked pin as that would have no bearing on internet transactions

leomcclean · 07-09-2017 10:58AM

Goat the dote wrote: »

Ring them and ask why it declined? Could be something totally unrelated to a locked pin as that would have no bearing on internet transactions

Trying to see if I can make contact with a BOI rep or another knowledgeable person here first, I'm at work and won't be able to phone anyone for another few hours. With regards to the PIN, thats what I thought as well, but I'm just mentioning it to cover all my bases.

Bank of Ireland: Jane · 07-09-2017 11:22AM

leomcclean wrote: »

Trying to purchase a laptop on Amazon.co.uk, purchase was declined, I think I know why.
A few days ago I tried to use my debit card for the first time in about a year, and locked myself out by forgetting my PIN #. Contacted BOI and I am being mailed the PIN, but in the meantime am I locked out of using my debit card online?
Just think it's weird because the same day I locked my card at good old Burger King I ordered a set of headphones online with no issue, using the same cards details.
If anyone knows what could possibly be the solution to placing my order for this laptop, some assistance would be greatly appreciated, thank you.

Hi leomcclean,

Welcome to Boards, and thanks for your post.

If you've blocked your PIN, at the ATM or Point of sale, this shouldn't affect your access to online shopping.

Have you received any e-mails or text messages from us asking you to confirm any attempted transactions on your card?
If you'd prefer to PM me, you can click the link below my signature.

Thanks again,
Jane.

leomcclean · 07-09-2017 11:32AM

Bank of Ireland: Jane wrote: »

Hi leomcclean,

Welcome to Boards, and thanks for your post.

If you've blocked your PIN, at the ATM or Point of sale, this shouldn't affect your access to online shopping.

Have you received any e-mails or text messages from us asking you to confirm any attempted transactions on your card?
If you'd prefer to PM me, you can click the link below my signature.

Thanks again,
Jane.

Hi Jane,
I haven't received any contact from BOI through either email or by text asking for any sort of verification. The Amazon email I received stated that they were unable to charge my credit card, and they didn't list a reason. I've checked my balance and there should be no issue with this purchase, is there any way to determine why the transaction is being declined?
Thanks, Leo

Bank of Ireland: Jane · 07-09-2017 12:02PM

leomcclean wrote: »

Bank of Ireland: Jane wrote: »

Hi leomcclean,

Welcome to Boards, and thanks for your post.

If you've blocked your PIN, at the ATM or Point of sale, this shouldn't affect your access to online shopping.

Have you received any e-mails or text messages from us asking you to confirm any attempted transactions on your card?
If you'd prefer to PM me, you can click the link below my signature.

Thanks again,
Jane.

Hi Jane,
I haven't received any contact from BOI through either email or by text asking for any sort of verification. The Amazon email I received stated that they were unable to charge my credit card, and they didn't list a reason. I've checked my balance and there should be no issue with this purchase, is there any way to determine why the transaction is being declined?
Thanks, Leo

Hi Leo,

Thanks for getting back to me.

Is your card due to expire at all? This can sometimes effect online purchases, with the retailer. There can be a number of reasons why purchases don't go through.
You can 'Ask a Question', at the service desk through your 365 online profile and an advisor will be able to check for you.

Alternatively, you can try it again online, or when you receive your PIN in the post, and try it at the ATM, when you're re-activating it.

If it still doesn't work after you receive your PIN, we'd suggest that you call card security on 01-4885466 and an advisor will be able to look into this for you.

Please let us know if we can help with anything else.

Thanks again,
Jane

Payment for an Amazon order being declined

Comments