LG 55" Screen Fails after 1.5 years - is now OOW - Euro law on warranties is 2 year?

uberalles · 28-08-2017 02:23PM #1

Hi,

OOW - Out Of Warranty

Mate has his TV diag by specialist repair place and screen is shot they say.

It over its 1 year warranty.

What is the European law on it? He bought it via a shop in Ireland not via the www

Thanks

Paulw · 28-08-2017 02:44PM

Consumer rights outweigh a warranty.

Go back to where it was bought from and get them to resolve the issue.

http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/consumers_and_the_law_in_ireland.html

whiterebel · 28-08-2017 06:56PM

uberalles wrote: »

Hi,

OOW - Out Of Warranty

Mate has his TV diag by specialist repair place and screen is shot they say.

It over its 1 year warranty.

What is the European law on it? He bought it via a shop in Ireland not via the www

Thanks

The 2 year warranty was never enacted in Ireland, as our Sale of Goods Act, 1980 affords better protection. Look this up and learn the important parts. Your contract is with the retailer, and it is up to them to look after it. Ask them to repair, replace or refund you. Check the link Paulw provided and the consumer affairs website.

dudara · 29-08-2017 12:47PM

Warranties don't outweigh your consumer rights.

Under Irish legislation, and assuming no undue wear & tear on his part, he is entitled to expect a TV to last a "reasonable timeframe".

1.5 years is definitely not a reasonable timeframe for a TV. He should approach the seller, with proof of purchase. The seller is entitled to offer a repair, replacement or refund.

theteal · 30-08-2017 10:31AM

Poor old LG tellies get a terrible time in here!

As above OP, warranty shmarranty, consumer rights trump all that store policy bull. Once it's not damaged, I'd accept nothing less than a repair.

uberalles · 30-08-2017 10:37AM

Free replace screen has been offered and accepted.

Thanks !

LG 55" Screen Fails after 1.5 years - is now OOW - Euro law on warranties is 2 year?

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