Eir rural FTTH thread

grouchyman wrote: »

I am yeah. I was wondering about getting rid of it would that work? Would I be able to keep my current number?

Y'see I bring home turf in a trailer about 4 loads in all and the tractor & trailer would have to pass under the fibre. At the moment i can use a garden fork to raise the copper wire to let the tractor through with no issues, but could I do that with the fibre?

I've just realised that my cable comes in higher and hits the chimney first, from where it goes down to eave level then. Did you say they won't direct it via the chimney also? I can see now why they would be reluctant to bring it across at eave level. As you say it's too low and propping it up temporarily doesn't sound like something they'd be happy with tbh.

plodder wrote: »

I've just realised that my cable comes in higher and hits the chimney first, from where it goes down to eave level then. Did you say they won't direct it via the chimney also? I can see now why they would be reluctant to bring it across at eave level. As you say it's too low and propping it up temporarily doesn't sound like something they'd be happy with tbh.

Yep they wont bring it through the door or to the chimney or through the attic. Underground is the only option.

Could my fibre availability disappear now like could they give it to somebody else instead before I'm ready for it?

Sharing my experience of trying to get connected to FTTH.

In May 2017 we were informed that FTTH was available at our address, can see the pole from our gate, called up and ordered. The KN Group engineer arrived on June 12 and informed me that a new pole must be installed for FTTH and that a pole takes 4 weeks and there was no issue and not complicated. A date of July 12 was set and confirmed, date came and went and when I called Eir, I informed it was pushed to July 26. That date came and went and when I called I informed this week it was pushed to October 26. Eir are on speed dial, calling 2-3 times a week about install and they really don't have a clue what KN Group are doing.

Don't have confidence it will be installed on October 26 either, I can see this being pushed out month after month into 2018 after the National Broadband Plan tender has been issued and we're stuck with Eir only...

Currently living 2.5Mb broadband down and 0.20Mb up when it's good - this morning it's struggling at 0.10Mb down and pings at 427ms. Using my Vodafone hotspot currently and getting 18Mbs down and 12Mbs up so considering just scrapping Eir altogether.

git Imagine installed at Christmas

went from 1mbps to 70 overnight superb

now I sometime get 5mpbs up to 25

they guarantee 30 as minimum and have been arguing for month snow on how low it is and they say there is nothing wrong

I just gave up as no one would come out to house as I was worried a bird or wind moved the dish a fraction

kevin67 wrote: »

git Imagine installed at Christmas

went from 1mbps to 70 overnight superb

now I sometime get 5mpbs up to 25

they guarantee 30 as minimum and have been arguing for month snow on how low it is and they say there is nothing wrong

I just gave up as no one would come out to house as I was worried a bird or wind moved the dish a fraction

Dont give up.
If they say nothing is wrong then ask them for an explanation as to why you are not getting the minimum speed.
If you dont get the minimum then you should be getting a discount until its resolved.

rob808 wrote: »

Try one of the other ISP like digiweb or net1 see will they install for you.

Eir is fibre into the house, 1,000Mbs on offer - Digiweb don't offer speeds past 100Mbs apart from a limited set of towns via Siro.

lukejr wrote: »

Eir is fibre into the house, 1,000Mbs on offer - Digiweb don't offer speeds past 100Mbs apart from a limited set of towns via Siro.

Not true, they provided my house with FTTH on OpenEir.

Darkglasses wrote: »

Not true, they provided my house with FTTH on OpenEir.

Are you happy with Digiweb and how they dealt with your FTTH order and installation? Any advice? I'd be glad to have an alternative to Eir at this stage - not very impressed with what I've experienced personally and what I'm seeing and hearing here and elsewhere.

RoYoBo wrote: »

Are you happy with Digiweb and how they dealt with your FTTH order and installation? Any advice? I'd be glad to have an alternative to Eir at this stage - not very impressed with what I've experienced personally and what I'm seeing and hearing here and elsewhere.

Very happy so far. It's the same infrastructure as Eir, but a far nicer company to deal with going by what I've read about Eir. Small company, seem reliable.

Darkglasses wrote: »

Very happy so far. It's the same infrastructure as Eir, but a far nicer company to deal with going by what I've read about Eir. Small company, seem reliable.

Thanks for the reply.

Just browsing Digiweb site - it's a bit more expensive for the non-Siro extreme broadband and it also has €199 connection fee on top. Do they offer you anything to sign up or waive that fee? I see they don't charge the FTTH connection fee if already connected - not many people around who would be out of contract already, I'd imagine.

eamo22 wrote: »

Why.

On 2 occasions, dealing with Eir, they lied to me, overcharged me and their customer service is a bad joke.
Buyer beware!!!!

Been with eir nearly two years and no issues yet. Just lucky I persume. With utv,sky and Vodafone before that and noting but problems. On normal broadbrand so hoping that when ftth is put in this year its doesnt change.

So once Eir activates the FTTH line I can choose an operator??? If so who would you recommend?