The DUB Passport/Immigration Queue Thread

View Profile wrote: »

There is a monitor with waiting times.

The EU waiting time on it always says 5 minutes.........even if it's 45 minutes.

I came through on Thursday from LCY . That new segregation in the old pier 203 etc gates - they have spent all that money on that instead of improving the immigration experience ; you could not make this up.


IN fairness joining the immigration queue from LCY you get into the queue very late but the poor sods coming down from the 1xx gates had had enough of it .

For once I'll leave INIS alone - I've mentioned them enough - can someone tell me what a DAA redshirt/greenshirt does except say "not my problem bud, thats <someone else>'s issue " because all I see them doing is staring at crowds outbound or staring at crowds inbound

Kudos to Cityjet baggage handlers , < 2 mins in the wait at the belt.

trellheim wrote: »

I came through on Thursday from LCY . That new segregation in the old pier 203 etc gates - they have spent all that money on that instead of improving the immigration experience ; you could not make this up.


IN fairness joining the immigration queue from LCY you get into the queue very late but the poor sods coming down from the 1xx gates had had enough of it .

For once I'll leave INIS alone - I've mentioned them enough - can someone tell me what a DAA redshirt/greenshirt does except say "not my problem bud, thats <someone else>'s issue " because all I see them doing is staring at crowds outbound or staring at crowds inbound

Kudos to Cityjet baggage handlers , < 2 mins in the wait at the belt.

Trellheim, you haven't seen the best bit yet. It's behind the hoarding at the 200 Gates end

The changes were to segregate departing and arriving passengers. The risk up to now was that a passenger could arrive on one flight and depart on another without being seen by immigration or customs. Up until now the Pier was restricted on what flights could use it. With segregation any flight can use it - there was a 787 on the Pier last week.

Building works are not finished yet

1 hour delays again last night. absolutely shambolic.
surely they can sort this by now, its ongoing for several months at this stage.

homerjay2005 wrote: »

1 hour delays again last night. absolutely shambolic.
surely they can sort this by now, its ongoing for several months at this stage.

What time was it?

Possibly there were a load of delayed flights?

lxflyer wrote: »

Look we all know your views on the whys and wherefores of checking CTA arrivals. You're entitled to your opinion on that, but the reality is that situation isn't likely to change anytime soon.

Faced with that reality, what could be changed is:

1) Roll out of e-gates - we know they're coming in the next few months

2) Expand the immigration hall - that's something the DAA could and should do and provide sufficient space to cope with peak arrival periods (in the same way that they expanded the T1 security facilities in response to the morning rush)

3) Ryanair stagger the arrival of their Dublin based fleet at night over a longer period (probably highly unlikely).

Two points.

Treillheim has made valid points about other ports of entry and the lack of control to do with the CTA. Despite all the excuses provided, no legally binding reason has been given for this.

Secondly, you make three suggestions to combat the problem. Instead of the putting the emphasis on airlines and the DAA to rectify it. Why dont immigration roster enough staff to man the desks during these well reported peak periods. What's the point in billy and bob being there on their own all evening when you have a large amount of scheduled arrivals due in at the same time. Desks and scanners are great, not great if they are empty or not working.

I hate to say it but it's seems typical of a public sector mentality. An issue develops and its someone else's problem. Any attempt to fix it internally will be met with the shop steward and if management aren't willing to put more money on the table, well then its "union rules bud" and back to square one.

If you don't like it well then you're told to submit an FOI, contact your local TD, ask a PQ, referred to a immigration act and hopefully, when enough hurdles have been put in front of you, you and the rest of Joe public will be so pissed off, you'll want to forget about it and move onto something else.

The whole issue is quite sad really.

Went through T1 at 0900 on thursday morning, no wait at all, 1 person in front of me.

Avada wrote: »

These days in T1, which trellheim refers to, all booths are full 99% of the time.

It wasn't just a case of rostering more staff as you put it. It was running a large recruitment campaign to hire staff to do so, having lost a large number of staff to promotion.

Fair point.

I use The T1 about half a dozen times a year and I don't recall ever seeing all booths full at any time of the year, unless this is a recent change.

I'm sure such an issue would have been highlighted by HR. Staggering promotions to reduce the impact may have been an option.

Out of interest, how long does it take to train an immigration officer?

Fred Swanson wrote: »

I would love to know why domestic arrivals have to through immigration?

They dont

The Veteran wrote:

They dont

Fred Swanson wrote:

Since when?

I think he means legally, they're not actually required to. Unfortunately, Dublin airport filters everyone through immigration and this entire thread has largely been about why.

homerjay2005 wrote: »

1 hour delays again last night. absolutely shambolic.
surely they can sort this by now, its ongoing for several months at this stage.

What time? What flight?

I went through T2 on Sunday at 11.30pm and had to queue for 30minutes, there where only two staff on duty.

trellheim wrote: »

Amazingly there are two immigration agencies in Dublin Airport . No one knows if they communicate or not )

Jesus.. how typically Irish..

No doubt the unions aggressively protect the status quo to suit themselves and to the detriment of lower costs, better efficiency and heaven forbid a better customer experience.