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Hi all, please see this major site announcement: https://www.boards.ie/discussion/2058427594/boards-ie-2026

Hi, I'm in canada and I used my boi debit card to top up my canadian travel card onli

08-06-2017 07:51PM

#1

Tcleary

Registered Users, Registered Users 2 Posts: 10 ✭

Join Date: February 2015

Posts: 1

It said my card was decline both times I tried, but my account was charged both times. Will I be refunded for these transactions?

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#2 09-06-2017 11:52AM

Bank of Ireland: Sarah

Closed Accounts Posts: 1,640 ✭✭✭

Join Date: January 2014

Posts: 1596

Tcleary wrote: »

It said my card was decline both times I tried, but my account was charged both times. Will I be refunded for these transactions?

Hi Tcleary,

Thanks for contacting us on Boards.

Yes when this occurs, it should adjust back to your account within five working days. If this does not adjust back to your account we would advise you to contact the company directly to request that they refund you these amounts.

Thanks,
Sarah

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