Eir have conceded they can't provide reliable broadband - what implications for Bundl

acdublin · 2017-04-29 20:59:15

After months and months of intermittent broadband, at least 25 engineers calling to the house, hours on the phone, Eir have conceded that they can't provide us with working Broadband. Does anyone know the implications for our Bundle given they have failed to keep their side of providing us with Broadband? We have tv,…

29-04-2017 09:59PM

#1

acdublin

Registered Users, Registered Users 2 Posts: 124 ✭✭

Join Date: May 2009

Posts: 117

After months and months of intermittent broadband, at least 25 engineers calling to the house, hours on the phone, Eir have conceded that they can't provide us with working Broadband. Does anyone know the implications for our Bundle given they have failed to keep their side of providing us with Broadband? We have tv, broadband, two mobiles and phone on the bundle. There is 6 months left on everything but one of the mobiles has longer to run.

They have said they will "release us from our Broadband without penalty". The cheek! I don't want to be released from the contract, I want them to fulfil their side of it but they admit they can't. If it was us failing to pay, they would whack us with a whole lot of charges.

What is realistic for me to ask of them, legally speaking? A reimbursement of just the months with intermittent Broadband? A reimbursement for the future months to the end of the contract that they can't fulfil?

If they fail to meet one part of the contract for a bundle, must they release us from all aspects of the bundle if we want to be released?

Many thanks, ac

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#2 02-05-2017 11:55AM

eir: Anna

Closed Accounts Posts: 807 ✭✭✭

Join Date: March 2017

Posts: 807

Hi acdublin,

Thanks for getting in touch and I'm sorry to hear this.

If you are unable to receive the service you have signed up to and an internal investigation has determined this, you may be let of contract for the broadband only as discussed with eir.

I'm afraid you would be unable to waive your contract early without any early cease charges as you are receiving services for your phone line and mobiles.

If you would like to PM me your account number and full name I would be more than happy to look into the account further for you.

Thanks,
Anna

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