Guide - Getting the most out of your high speed Virgin Media (UPC) 240mb/s service

ED E · 05-04-2017 02:51PM

AFAIK the base package is 240Mb now.

Mountjoy Mugger · 11-04-2017 07:24PM

I put my superhub 3 in modem mode today and connect a tp-link 4500 Wireless cable router.

I can browse the internet just fine, and connect wirelessly. However, I can't connect to the router directly to change DNS etc. Default 192.168.1.1 or 192.168.0.1 aren't connecting.

When I try to connect using http://tplinkwifi.net I'm advised I am not connected to my tp-link network.

Has anyone seen similar?

ED E · 11-04-2017 07:29PM

Is your superhub wifi still on / are you wired into the superhub?

jca · 11-04-2017 07:33PM

Mountjoy Mugger wrote: »

I put my superhub 3 in modem mode today and connect a tp-link 4500 Wireless cable router.

I can browse the internet just fine, and connect wirelessly. However, I can't connect to the router directly to change DNS etc. Default 192.168.1.1 or 192.168.0.1 aren't connecting.

When I try to connect using http://tplinkwifi.net I'm advised I am not connected to my tp-link network.

Has anyone seen similar?

Are you sure the VM hub is in modem mode, purple light instead of the white.

Mountjoy Mugger · 11-04-2017 07:36PM

Yes to all questions apart from wifi - it's off

11-04-2017 07:42PM

What IP address are you getting on the PC or laptop?

Make sure that everything is connected correctly. All wired devices to LAN ports on the TP-Link and a cable from the Super Hub's Ethernet ports to the WAN port on the TP-Link. Nothing else should be connected to the Super Hub Ethernet ports.

Mountjoy Mugger · 11-04-2017 07:53PM

Jaysus. What a wally. I still had ethernet connected to hub.

Cheers lads.
.

jca · 11-04-2017 10:23PM

Mountjoy Mugger wrote: »

Jaysus. What a wally. I still had ethernet connected to hub.

Cheers lads.
.

:D

Cavey · 20-04-2017 11:57AM

Hey all looking for some advice.

I've been with virgin for about 5 years now and been very happy with the service. It's just broadband. In January, I entered a new 12 month contract. Circumstances have changed past week, have been made redundant and my rent is going up considerably very soon. 50 a month for broadband is absolutely out of the question for the time being. To cancel my contract would cost 200. It's still a saving over waiting out my contract to expire. Hopefully will be in a new job soon so could have it reconnected. For now, it's just not possible. Is there any way to get out without paying the 200? I'd rather not be dishonest with them as I've never had any issue with the service. Any advice is greatly appreciated, thank you

Johnboy1951 · 20-04-2017 12:01PM

Cavey wrote: »

Hey all looking for some advice.

I've been with virgin for about 5 years now and been very happy with the service. It's just broadband. In January, I entered a new 12 month contract. Circumstances have changed past week, have been made redundant and my rent is going up considerably very soon. 50 a month for broadband is absolutely out of the question for the time being. To cancel my contract would cost 200. It's still a saving over waiting out my contract to expire. Hopefully will be in a new job soon so could have it reconnected. For now, it's just not possible. Is there any way to get out without paying the 200? I'd rather not be dishonest with them as I've never had any issue with the service. Any advice is greatly appreciated, thank you

Have you tried contacting them to explain the situation?
Maybe ask if they could put your contract on hold for a few months to give you time to get employment?
Disconnect you during that period with a guarantee to start payments again after say three months?
Worth a shot?

ED E · 20-04-2017 01:26PM

You cant cancel without paying the ECC, unless you die.

Already 4 months of 12 done. Thats ?400 outstanding. Paying half that for no service seems like a poor play to me.

Find somebody moving into a new gaff, move your account there. Your name stays on the account for the next 8 months then they cancel setup their own. Do a deal that they'll pay you a reduced rate, say 40/mo and you only have to cough up ?80.

The high horse brigade · 20-04-2017 04:27PM

Cavey wrote: »

Hey all looking for some advice.

I've been with virgin for about 5 years now and been very happy with the service. It's just broadband. In January, I entered a new 12 month contract. Circumstances have changed past week, have been made redundant and my rent is going up considerably very soon. 50 a month for broadband is absolutely out of the question for the time being. To cancel my contract would cost 200. It's still a saving over waiting out my contract to expire. Hopefully will be in a new job soon so could have it reconnected. For now, it's just not possible. Is there any way to get out without paying the 200? I'd rather not be dishonest with them as I've never had any issue with the service. Any advice is greatly appreciated, thank you

I feel you are not planning this well. With a proper good broadband service there are other things you could cut costs on, like your tv bill for one. Not all broadband is the same, what you've got is very good.

k123456 · 01-05-2017 11:59AM

Hi I have moved to the new 360 mb BB service from Virgin/UPC

I had been using 240 mbs with an Archer C8, and found my wifi speeds not too bad , connected to the C8
was getting 160 wifi
With the new 360 MB router conencted to the C8 , my wifi speeds have halved

I suspect I need to be in bridge or modem mode on the Virgin router, Can someone confirm please

I have two devices I would like to use with cat 6 cabling and ethernet. Am I better off cabling these to the virgin hub or the C8

For those who have the new Virgin Hub and an Archer C7, C8 or C9
Am I better using the Archer Cx or use only Virgin Hub

My preference for the network is fast wired connection (Ethernet) 2 devices and fast Wifi., 3 devices
Don't need any additional router features : guest wifi, parental controls etc

Thanks

jca · 01-05-2017 12:20PM

k123456 wrote: »

Hi I have moved to the new 360 mb BB service from Virgin/UPC

I had been using 240 mbs with an Archer C8, and found my wifi speeds not too bad , connected to the C8
was getting 160 wifi
With the new 360 MB router conencted to the C8 , my wifi speeds have halved

I suspect I need to be in bridge or modem mode on the Virgin router, Can someone confirm please

I have two devices I would like to use with cat 6 cabling and ethernet. Am I better off cabling these to the virgin hub or the C8

For those who have the new Virgin Hub and an Archer C7, C8 or C9
Am I better using the Archer Cx or use only Virgin Hub

My preference for the network is fast wired connection (Ethernet) 2 devices and fast Wifi., 3 devices
Don't need any additional router features : guest wifi, parental controls etc

Thanks

Yes you need to put the VM hub into modem mode and do everything through the C8. Modem mode is only available if Horizon free WiFi is turned off and you're on an ipv4 address. The port nearest the coax cable is the only operational Ethernet port when in modem mode.

TheDoc · 01-05-2017 05:04PM

Anyone had any issues with the C8 and the 5GHz wifi not showing on devices?

Been working fine since I bought it, turned on PC this morning and it will only connect to the 2.4G WIFI, the 5GHZ not even showing on the wifi connection list.

Plenty of messing around on the TPLink panel but cant seem to get it showing, havn't changed anything since last night when it was working fine

TheDoc · 04-05-2017 02:15PM

Take it no one else has experienced this issue?

Tried a fair bit of messing around but no joy. I'm getting by fine as thankfully this router is class, and the 2.4ghz is giving me a solid like 80mbps upstairs on my pc. Just a bit annoying as I was getting 220+ on the 5ghz one.

The wifi receiver in the PC appears fine, since I'm connecting to the 2GHZ one and can see other networks. Just so strange the 5ghz one has vanished. From my phone too, like the entire thing isn't broadcasting.

I did at a point when I first went to the panel saw that SSID had been unticked (by whom or how, no idea) so I ticked that and saved, router rebooted but still no joy.

ED E · 04-05-2017 04:58PM

Sounds like its not actually transmitting. Have you tried CH44 to ensure its not a DFS thing?

TheDoc · 04-05-2017 05:13PM

ED E wrote: »

Sounds like its not actually transmitting. Have you tried CH44 to ensure its not a DFS thing?

When you say CH is that channel?

Actually just moved the channel to auto then back to what I had. Might try fiddle with the channels more.

Yeah I'm at the point where I've kinda said to myself its not transmitting, so going through checks and steps to try make it transmit etc.

k123456 · 04-05-2017 10:27PM

You need to see if other devices can see the 5ghz band, if so the router is not the issue

Try updating firmware on the C8, see their website

Is it possible you have disable the 5ghz output , using the router Gui or the App Tether

ED E · 04-05-2017 10:33PM

Yeah.

Next stop a full reset.

TheDoc · 05-05-2017 09:23AM

k123456 wrote: »

You need to see if other devices can see the 5ghz band, if so the router is not the issue

Try updating firmware on the C8, see their website

Is it possible you have disable the 5ghz output , using the router Gui or the App Tether

No other device can see the band.

At one point when I was in the admin UI, I noticed the SSID broadcast was unticked. Had done it by itself as the admin panel hadn't been accessed pretty much since I got it all originally setup.

Might do some more fiddling tonight but yeah, it looks like a ful reset over the weekend. Thankfully its not time consuming to setup

ED E · 05-05-2017 12:16PM

Its a weird behaviour that, but interestingly something the F1000 from Eir used to exhibit when a configuration was corrupt.

QikBax · 06-05-2017 02:14PM

Finally got a C9 after realising that previous TP Link i had bridged with the Cisco didn't have a gigabit port.

Getting 240mb over wifi now. Delighted.

Thanks for the guide.

mildsteel · 05-06-2017 09:43PM

How does one knock off the guest signal? i can bring up the page were it say "modify guest network" but i wont let you do anything..

TheDoc · 06-06-2017 10:27AM

ED E wrote: »

Its a weird behaviour that, but interestingly something the F1000 from Eir used to exhibit when a configuration was corrupt.

Got it sorted in the end. Was like the UI on the Archer was bugging or getting cut off in Chrome.

Opened the panel in Microsoft Edge and while in Chrome the 5ghz was showing enabled and broadcasting (but it just looked pixelated) I saw in Edge 5ghz was enabled, but SSID was not set to broadcast.

All been fine since. Weird one though within Chrome. Might be something to do with the TV or something. I have the Archer downstairs and I normally mess with it via my HTPC as opposed my desktop PC upstairs.

Anyway all sorted

Still can't believe I didn't get this archer way beforehand. The improvements I've had are incredible. Moved house and the benefits carried over too thankfully. Even when I only had the 2.4Ghz, it was getting fullwhack and brilliant. But getting my entire 240mb upstairs on my desktop PC. As someone who detested Wifi for years and said I'd never use it for a gaming rig, its a pretty dramatic change for me.

Would recommend for anyone on the fence. Probably one of the best pieces of hardware I invested in my home. And this thread was brilliant for information, the setup guide was a snap.

BelovedAunt · 25-06-2017 03:52PM

Hi lads, I got the new router a while back but I'm still on the 240mb connection. Is there any benefit to setting up the C9 on the new Virgin router?

jfrmbray · 30-07-2017 02:30PM

How big is the range on the c9? I have two computers which are trying to get on the WiFi about 10 and 15 meters away. Should I just get homeplugs instead as the computers aren't going anywhere? I hear that you can get some which provide a mini WiFi hotspot too which would be handy!

I currently have the all-in-one horizon box, and am hesitant to upgrade my connection as currently only my phone supports 5ghz (but hopefully that'll change in the near future when I get a better laptop), but if the router (or hub?) that Virgin supplies is good over a distance of 15m and through loads of walls, then I'll do it. For added pain, there's absolutely zero chance of running an ethernet cable either, as the room that the horizon box is in has no attic as it's part of an extension. Anyway It's for my folks' home, and I don't think they'd be happy about drilling holes.

I'd appreciate any opinions! Mega-speeds, while nice, aren't hugely important, as currently the computer at 10 meters away gets 10meg down at its very best, but often hangs around the 2meg mark.

TheDoc · 03-09-2017 12:48PM

Guys does anyone have issues with Youtube buffering? Everything been going smooth as silk since I got my C8 but all of a sudden for about 2 weeks youtube taking an eternity to load and buffer.

Seems a common complaint among Virgin users, wondering if there is any Archer tips or tricks we can utilise to resolve?

yannakis · 17-10-2017 10:13PM

Would the Xiaomi Mi WiFi Router 3 do a good job compared to the TP Link Archer C8/C9? Has anyone tried it?

ED E · 17-10-2017 10:33PM

yannakis wrote: »

Would the Xiaomi Mi WiFi Router 3 do a good job compared to the TP Link Archer C8/C9? Has anyone tried it?

Not even gigabit. Might as well be pink with a suitable for 3+ label.

Guide - Getting the most out of your high speed Virgin Media (UPC) 240mb/s service

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