EIR Broadband Activation Time? No Line Activation?

uvox · 24-09-2015 02:11AM #1

I signed up for EIR Broadband last Friday (18-SEP-2015). Got the WiFi Router quickly the next week. BUUUUT.... I've set it up and there is no signal being transmitted from the router to my machines.

Yes, the DSL light is on. Yes, the Internet light is on. Yes, I tried dual and single connectors and plugging directly into the phone line. And yes, all the SSID and password settings are correct.

Bizarrely, when I activated it first it DID work. Any clues, EIR? It's like once it was connected, your system said "OK" and then shut down.

eir: Tony · 24-09-2015 05:36PM

uvox wrote: »

I signed up for EIR Broadband last Friday (18-SEP-2015). Got the WiFi Router quickly the next week. BUUUUT.... I've set it up and there is no signal being transmitted from the router to my machines.

Yes, the DSL light is on. Yes, the Internet light is on. Yes, I tried dual and single connectors and plugging directly into the phone line. And yes, all the SSID and password settings are correct.

Bizarrely, when I activated it first it DID work. Any clues, EIR? It's like once it was connected, your system said "OK" and then shut down.

Hi uvox, can you PM me with your line number and we can take a look?
Tony

uvox · 24-09-2015 08:59PM

uvox wrote: »

I signed up for EIR Broadband last Friday (18-SEP-2015). Got the WiFi Router quickly the next week. BUUUUT.... I've set it up and there is no signal being transmitted from the router to my machines.

Yes, the DSL light is on. Yes, the Internet light is on. Yes, I tried dual and single connectors and plugging directly into the phone line. And yes, all the SSID and password settings are correct.

Bizarrely, when I activated it first it DID work. Any clues, EIR? It's like once it was connected, your system said "OK" and then shut down.

Now sent. I get the following diagnostic btw: DSL - fail
ATM - fail
PPP - fail
IP - fail
Pinging www.eircom.net - fail

eir: Tony · 28-09-2015 02:07PM

uvox wrote: »

uvox wrote: »

I signed up for EIR Broadband last Friday (18-SEP-2015). Got the WiFi Router quickly the next week. BUUUUT.... I've set it up and there is no signal being transmitted from the router to my machines.

Yes, the DSL light is on. Yes, the Internet light is on. Yes, I tried dual and single connectors and plugging directly into the phone line. And yes, all the SSID and password settings are correct.

Bizarrely, when I activated it first it DID work. Any clues, EIR? It's like once it was connected, your system said "OK" and then shut down.

Now sent. I get the following diagnostic btw: DSL - fail
ATM - fail
PPP - fail
IP - fail
Pinging www.eircom.net - fail

Hi uvox, I PM'd you on this now.
Tony

skudboat · 24-02-2017 04:46PM

Hi,

We have had KNN install a new line into the house on Wednesday and received a text from eir to say the line was activated. When we called Eir we were told that the line wasn't activated and we would have to wait 5-10 days for activation. Is there any chance you could speed this process up?
I can send you on more details in a PM if you want

Thanks

Eir: Pamela · 28-02-2017 01:46PM

skudboat wrote: »

Hi,

We have had KNN install a new line into the house on Wednesday and received a text from eir to say the line was activated. When we called Eir we were told that the line wasn't activated and we would have to wait 5-10 days for activation. Is there any chance you could speed this process up?
I can send you on more details in a PM if you want

Thanks

Hi skudboat,

Thanks for getting in touch.

The 10 working days is generally the standard leadtime on this. Feel free to PM me your details and I'll look into this for you.

Thanks

Pamela

EIR Broadband Activation Time? No Line Activation?

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