Eir rural FTTH thread

long_b · 13-01-2017 08:45AM

kelledy wrote: »

I do not envy eirs job that is for sure ,

Welcome to the thread. We don't bite all the time.

damienirel · 13-01-2017 09:39AM

kelledy wrote: »

No I read through some of the posts and people are defo getting mixed up so I just was helping that's all .

Hmmm examples to back up your defence and we'll let you off! :-)

Bored Accountant · 13-01-2017 11:03AM

Shyboy wrote: »

r...sure enough, it says only DSL available but I entered a neighbour's number, who is passing for FTTH on Eir's checker and it says their FTTH is available to them...

He is literally across the road from me...:(

I know part of the issue is that a high proportion of people in rural ireland all have the exact same address, so unless openeir know what your phone number is, they mighten be able to identify your specific house to enable you for fibre.
You could have 50 houses with an address for example of Dublin Road, Small Village, County whatever.
The blue line may not be passing all 50 houses with that address. So until they can match existing customer phone number, they won't be able confirm you can order Fibre. Maybe that is what the guy's going door to door was doing.

Johnboy1951 · 13-01-2017 11:29AM

Bored Accountant wrote: »

I know part of the issue is that a high proportion of people in rural ireland all have the exact same address, so unless openeir know what your phone number is, they mighten be able to identify your specific house to enable you for fibre.
You could have 50 houses with an address for example of Dublin Road, Small Village, County whatever.
The blue line may not be passing all 50 houses with that address. So until they can match existing customer phone number, they won't be able confirm you can order Fibre. Maybe that is what the guy's going door to door was doing.

Do they not use the eircode to determine premises exactly?

MBSnr · 13-01-2017 11:45AM

^^^
Now I'm a little concerned about my area. It seems that the road up from the exchange is being widened by the council but finances for it are limited and they have only got so far before stopping and rumour has it, it'll drag on and on... The problem being that part of this widening includes moving the Eir poles to accommodate the wider road.

I have a worry that if Eir decide to start running fibre from the exchange in late 2017 or early 2018, they'd leave the run on my road until the widening and pole moving is complete.... Can't move the pole until the road is widened - unlikely to string up fibre if pole has to be moved I'd imagine - catch 22... Maybe I'll hope they'll put a long bundled coil of slack in it...

Bored Accountant · 13-01-2017 11:59AM

Johnboy1951 wrote: »

Do they not use the eircode to determine premises exactly?

But there's a chance they don't know what your eircode is, and which eircode is linked to which phone number?

So searching by phone number, you aren't eligible for fibre, but searching by eircode, you are eligible.

Johnboy1951 · 13-01-2017 12:56PM

Update: Ennis - Doora area

The eir techs are out today (yesterday also) connecting houses to FTTH.
One connection quoted as purchased was 150 down; 30 up at about €45

I reported some time ago about eir 'reps' calling to houses in the area soliciting sign-ups.
Now it seems if you did not sign up at that time you will find it very hard to get a connection, as phoning eir is useless.
The call to eir tells you FTTH is not available in your area, although you can see the guys making connections to neighbours, and might even know some of those techs personally, so there is no guessing involved.

This makes me wonder if a caller to eir used different terminology would the eir desk have a better chance of finding the correct information?
eir have referred to FTTC as "fibre" so any mention would probably cause a desk operator to search incorrectly.
Maybe specifying "fibre-extreme" would elicit a better and more accurate response?

Anyway I can confirm that FTTH connections are being made ..... but it might well be that it is initially only for those who signed up when the reps called around.

It would be good to find out for definite ...

pegasus1 · 13-01-2017 01:09PM

Gonzo, Have you had an Eir rep call round to your gaff before the Fibre was run?

Gwynston · 13-01-2017 01:27PM

If this is true, it truly stinks :mad:

There are going to a lot of very p!ssed off people if this continues in each area that goes live. If your ability to sign up is entirely down to if you happened to be in when the rep called, the whole process is a joke.

Seeing your neighbours activated when you're not allowed to be is going feck people off. :rolleyes:

Shyboy · 13-01-2017 01:30PM

Bored Accountant wrote: »

But there's a chance they don't know what your eircode is, and which eircode is linked to which phone number?

So searching by phone number, you aren't eligible for fibre, but searching by eircode, you are eligible.

That is exactly what is happening to me. Searching by Eircode says it is available to me, but searching by number says it is not.

I wonder when the Eir rep calls and takes orders, they maybe are linking Eir Code's to numbers in the system and it FTTH shows as available...

But anyone you speak to in Eir only seem to check by number and when you explain about the Eir Code checker on the site, they do not seem to know what you are talking about.

I wish I had the name of a senior contact who we could get in touch with...

Johnboy1951 · 13-01-2017 01:34PM

Gwynston wrote: »

If this is true, it truly stinks :mad:

There are going to a lot of very p!ssed off people if this continues in each area that goes live. If your ability to sign up is entirely down to if you happened to be in when the rep called, the whole process is a joke.

Seeing your neighbours activated when you're not allowed to be is going feck people off. :rolleyes:

I can understand what might be going on.

The fibre is laid and connections are solicited.
They get a reasonable response, but not everyone is prepared to sign up at the door to a rep.

So the confirmed bookings are passed on to the crew who make the connections.
They have their work sheets; do the jobs at hand and leave.

From a man-power management point of view I doubt it could be otherwise, while the initial roll out is happening.
Man-power organisation is crucial to get things done.
They cannot afford at this time to have men running around willy-nilly for one new connection here and there. Their time is too valuable.

So it would not surprise me if those who did not sign up initially will have to wait some time for a connection.
Their homes will still be counted in the 'premises passed' numbers which is the aim.

Bored Accountant · 13-01-2017 01:41PM

Shyboy wrote: »

But anyone you speak to in Eir only seem to check by number and when you explain about the Eir Code checker on the site, they do not seem to know what you are talking about.

Where is the eircode checker on the site?

mdfire · 13-01-2017 01:48PM

My area has been done but they stopped the fibre cable 300m from my house on both sides. Theres a group of houses not served. A rep called to the door to ask if we were interested and was astonished that our post code wasnt on it. I spoke with the eir techicians who were splicing the boxes on our lane a few weeks ago. They couldnt understand either why it hadnt been completed (the lane connects to the main road in two places so is a loop of sorts). To rub salt in the wounds the cabinet about 900m away has been shown as planned for ages. The eir guys i spoke to said it probably wont happen now.

So 300m away my neighbours can get 1000mb broadband. I can see the pole. Im on 2mb if im lucky.

Gwynston · 13-01-2017 02:24PM

Johnboy1951 wrote: »

Man-power organisation is crucial to get things done.
They cannot afford at this time to have men running around willy-nilly for one new connection here and there. Their time is too valuable.

I'm sorry, but that's simply not good enough. They can't just leave people completely off the system who weren't lucky enough to catch the rep when he called.

Your manpower argument is fair enough from an efficiency POV, but that doesn't mean people like Shyboy should be denied ANY chance of getting in the queue when his road is ready.

If it's inefficient to sign up anybody who didn't get into one of the reps' initial groups, fair enough - tell them they have to wait x weeks before installers can get to them.
But for the system to simply say NO and nothing else is scandalous customer service to people ready to spend money :mad:

Johnboy1951 · 13-01-2017 02:29PM

Gwynston wrote: »

I'm sorry, but that's simply not good enough. They can't just leave people completely off the system who weren't lucky enough to catch the rep when he called.

Your manpower argument is fair enough from an efficiency POV, but that doesn't mean people like Shyboy should be denied ANY chance of getting in the queue when his road is ready.

If it's inefficient to sign up anybody who didn't get into one of the reps' initial groups, fair enough - tell them they have to wait x weeks before installers can get to them.
But for the system to simply say NO and nothing else is scandalous customer service to people ready to spend money :mad:

No one mentioned leaving people completely off the system forever.

Did you not notice my use of wait some time?

So it would not surprise me if those who did not sign up initially will have to wait some time for a connection.

Gonzo · 13-01-2017 02:34PM

pegasus1 wrote: »

Gonzo, Have you had an Eir rep call round to your gaff before the Fibre was run?

not a sign of an eir rep here or anywhere else in the area. Our area hasn't gone live yet either. The eir fibre extreme checker still says no. I can only check my number. I don't get the option of the eircode checker.

Shyboy · 13-01-2017 02:37PM

Gwynston wrote: »

I'm sorry, but that's simply not good enough. They can't just leave people completely off the system who weren't lucky enough to catch the rep when he called.

Your manpower argument is fair enough from an efficiency POV, but that doesn't mean people like Shyboy should be denied ANY chance of getting in the queue when his road is ready.

If it's inefficient to sign up anybody who didn't get into one of the reps' initial groups, fair enough - tell them they have to wait x weeks before installers can get to them.
But for the system to simply say NO and nothing else is scandalous customer service to people ready to spend money :mad:

And surely Eir are totally breaking anti-competition rules by only making it available to who sign up with them (even though they still maintain that Eir and Open Eir are completely seperate...hmm)....it should be made available to all re-sellers...

Gonzo · 13-01-2017 02:37PM

Gwynston wrote: »

If this is true, it truly stinks :mad:

There are going to a lot of very p!ssed off people if this continues in each area that goes live. If your ability to sign up is entirely down to if you happened to be in when the rep called, the whole process is a joke.

Seeing your neighbours activated when you're not allowed to be is going feck people off. :rolleyes:

Why go to all the expense of wiring up an entire area only to make it available to a house where an eir rep calls to and get's the owner to sign up while leaving all the other homes with no sign-ups unavailable to get the service they are wired for. Makes no financial sense and is gonna piss alot of people off. What do I do now, stay in my home 24/7 untill an eir rep calls and then convince him that I want broadband only without phone package.

Gwynston · 13-01-2017 02:38PM

Johnboy1951 wrote: »

No one mentioned leaving people completely off the system forever.

Did you not notice my use of wait some time?

But my point is about the not-fit-for-purpose IT systems and customer support.

We here are merely speculating about the sign up process and manpower efficiency. All Shyboy really knows for sure is that when he calls Eir, he's told he can't have Fibre, even though he sees his neighbours getting it... :rolleyes:

How long is "some time"

Shyboy hasn't been told when or if he can even get it! The system should show the Eir team when he phones that indeed his road is enabled, but he might have to wait x number of weeks before there is a crew available to enable him.

Gonzo · 13-01-2017 02:42PM

Gwynston wrote: »

But my point is about the not-fit-for-purpose IT systems and customer support.

We here are merely speculating about the sign up process and manpower efficiency. All Shyboy really knows for sure is that when he calls Eir, he's told he can't have Fibre, even though he sees his neighbours getting it... :rolleyes:

How long is "some time"
Shyboy hasn't been told when or if he can even get it! The system should show the Eir team when he phones that indeed his road is enabled, but he might have to wait x number of weeks before there is a crew available to enable him.

his line should be showing that eir fibre extreme is available to him and he should be able to order it from the comfort of his armchair. Nobody should have to rely on an eir rep to call. The slow roll out is one thing but then not passing after the area is complete over reasons unknown is really worrying, unprofessional and is taking the good out of all this. If this happens to me i'm gonna be on to Eir every single day till I get my connection.

Gwynston · 13-01-2017 02:46PM

Gonzo wrote: »

but then not passing after the area is complete over reasons unknown is really worrying, unprofessional and is taking the good out of all this. If this happens to me i'm gonna be on to Eir every single day till I get my connection.

I'm with you on that.
I'm pissed off for Shyboy as it is.
I think I'd completely blow if the same happens to me after all the waiting :eek:

Johnboy1951 · 13-01-2017 02:47PM

Gwynston wrote: »

But my point is about the not-fit-for-purpose IT systems and customer support.

We here are merely speculating about the sign up process and manpower efficiency. All Shyboy really knows for sure is that when he calls Eir, he's told he can't have Fibre, even though he sees his neighbours getting it... :rolleyes:

I just reported a similar situation in Ennis.
I offered a possible explanation.

How long is "some time"
Shyboy hasn't been told when or if he can even get it! The system should show the Eir team when he phones that indeed his road is enabled, but he might have to wait x number of weeks before there is a crew available to enable him.

What the system should or should not do is not something we have any influence on.
Sure it is terrible that the contact people in eir do not know anything ...... what do you propose to do about that besides complain on Boards?

I have one suggestion for anyone meeting the same situation ....... when phoning eir ask about 'fibre-extreme' and no other fibre product.
Most of them, from what I can ascertain, when they hear 'fibre' they immediately check FTTC.
I have no idea if they have the capability to check the FTTH details.
Possibly not.

I know of nothing we can do to change that situation .... except wait until eir gets around to changing it.

Gonzo · 13-01-2017 02:52PM

Johnboy1951 wrote: »

I just reported a similar situation in Ennis.
I offered a possible explanation.

Most of them, from what I can ascertain, when they hear 'fibre' they immediately check FTTC.
I have no idea if they have the capability to check the FTTH details.
Possibly not.

The eir fibre checker does check extreme at the same time. if you know the phone number of a house that can get it, put it into the fiber checker and the extreme options show up. It's like that in Sandyford. To me it almost sounds like they are only offering fibre to an address if the eir rep calls over and gets them to sign up. It's as if the premises are purposely not showing as live. This is crazy stuff, the whole point of this rollout like any other is to make a profit, not preventing people from signing up by themselves.

Johnboy1951 · 13-01-2017 02:58PM

Gonzo wrote: »

The eir fibre checker does check extreme at the same time. if you know the phone number of a house that can get it, put it into the fiber checker and the extreme options show up. It's like that in Sandyford. To me it almost sounds like they are only offering fibre to an address if the eir rep calls over and gets them to sign up. It's as if the premises are purposely not showing as live. This is crazy stuff, the whole point of this rollout like any other is to make a profit, not preventing people from signing up by themselves.

I have a suspicion that they will do the pre-live sign up connections, move on to the next blue-line and so on to try to meet their stated targets of 'premises passed'.

Further sign ups will be left until eir decides to provide the man power to do them.

That seems to be what is happening. I hope I am wrong

EDIT:

Further suggestion from a tech ........ get the drop point pole number DP# of the pole nearest to you and provide that when phoning eir. It might help (I am told).

pegasus1 · 13-01-2017 03:56PM

I wonder has Shyboy confused eir with siro as siro have an eircode checker!

Shyboy · 13-01-2017 04:20PM

pegasus1 wrote: »

I wonder has Shyboy confused eir with siro as siro have an eircode checker!

No, when you use the Eir line checker and it recognises that you are on an exchange that has FTTH, it give you a message that "you might be able to get FTTH" and it presents you with two options, search by your Eir Code or just by your phone number...

tsue921i8wljb3 · 13-01-2017 04:23PM

Shyboy wrote: »

No, when you use the Eir line checker and it recognises that you are on an exchange that has FTTH, it give you a message that "you might be able to get FTTH" and it presents you with two options, search by your Eir Code or just by your phone number...

Did the eir sales rep visit your area before the designated live date of the 28th December?

Shyboy · 13-01-2017 04:41PM

Allison Puny Appetite wrote: »

Did the eir sales rep visit your area before the designated live date of the 28th December?

Yes, about 2 weeks before...typical, the one day I was out of the area...:(

tsue921i8wljb3 · 13-01-2017 04:50PM

Shyboy wrote: »

Yes, about 2 weeks before...typical, the one day I was out of the area...:(

That seems incredibly dodgy from a competitive point of view. What is the point of having a regulated marketplace if the incumbent is flouting the rules.

damienirel · 13-01-2017 04:54PM

Allison Puny Appetite wrote: »

That seems incredibly dodgy from a competitive point of view. What is the point of having a regulated marketplace if the incumbent is flouting the rules.

Have a read of this ...
http://www.independent.ie/business/technology/adrian-weckler-comreg-wants-more-power-but-is-mired-in-jargon-35348024.html

Report it to comreg see what they can do - this is the sort of $hite we've come to expect here in Ireland.

Eir rural FTTH thread

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