Unexpected charges on bill (charged for Modems)

embraer170 · 2016-12-19 10:30:52

Hello, In October, I moved from an Eir broadband package to an Eir Fiber. Checking my bills, I now see several unexpected charges: November bill: Zyxel Fibre mode (F-1000): €40 December bill: "Other" Modem charge: €59.99 "Other" Modem charge: €59.99 (€119.97 for modem charges) The package I signed for includes a "FREE…

19-12-2016 11:30AM

#1

embraer170

Registered Users, Registered Users 2 Posts: 2,457 ✭✭✭

Join Date: April 2002

Posts: 2304

Hello,

In October, I moved from an Eir broadband package to an Eir Fiber. Checking my bills, I now see several unexpected charges:

November bill:
Zyxel Fibre mode (F-1000): €40

December bill:
"Other" Modem charge: €59.99
"Other" Modem charge: €59.99
(€119.97 for modem charges)

The package I signed for includes a "FREE superior WiFi Modem" so what are these charges for?

Thanks.

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Comments

#2 20-12-2016 11:13AM

eir: Stacey

Closed Accounts Posts: 186 ✭✭

Join Date: March 2016

Posts: 183

Hi embraer

Sorry to hear this. Would you like to PM me your account no & I will take a look into this for you.

Thanks

Stacey

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