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Mr Eir App

  • 09-12-2016 06:57PM
    #1
    Donal55
    Closed Accounts Posts: 2,021 ✭✭✭


    Hi Guys, for the last couple of days I have been unable to log into My Eir app on android.
    My user details and password are correct and normally there is never a problem.
    I've uninstalled & reinstalled this app and still no joy. I've noticed on google playstore that more of your customers are also having this problem.

    Any chance of getting this sorted.
    Thanks.


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Donal55 wrote: »
    Hi Guys, for the last couple of days I have been unable to log into My Eir app on android.
    My user details and password are correct and normally there is never a problem.
    I've uninstalled & reinstalled this app and still no joy. I've noticed on google playstore that more of your customers are also having this problem.

    Any chance of getting this sorted.
    Thanks.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Donal55,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch & I'm sorry to hear you are experiencing issues logging into your myeir. [/font]


    [font=Verdana, sans-serif]Have you had any issues logging in on a PC?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • #3
    Donal55
    Closed Accounts Posts: 2,021 ✭✭✭Donal55


    Eir: Pamela wrote: »
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Donal55,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch & I'm sorry to hear you are experiencing issues logging into your myeir. [/font]


    [font=Verdana, sans-serif]Have you had any issues logging in on a PC?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]

    Hi Pam,
    Im able to log in on my pc and also on my phone through the desktop site. However, when I try to log in directly through your app it just returns straight to the log in page again. Prior to your recent update it worked alright.


  • #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Donal55 wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Donal55,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch & I'm sorry to hear you are experiencing issues logging into your myeir. [/font]


    [font=Verdana, sans-serif]Have you had any issues logging in on a PC?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]

    Hi Pam,
    Im able to log in on my pc and also on my phone through the desktop site. However, when I try to log in directly through your app it just returns straight to the log in page again. Prior to your recent update it worked alright.
    [font=Verdana, sans-serif]Thanks [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Donal55,[/font]
    [font=Verdana, sans-serif]I have checked this with the myeir team & a resolution is on its way in the next few days to resolve issue.  The Android fix usually will be available in the store 2-3 days before the ios. [/font][font=Verdana, sans-serif]Apologies for any inconvenience caused.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • #5
    Donal55
    Closed Accounts Posts: 2,021 ✭✭✭Donal55


    Thanks for that.


  • #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Donal55 wrote: »
    Thanks for that.
    No problem  Donal55 :D


    -Pamela


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