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Re-ordering a Debit Card online...."unable to process your request"

  • 05-12-2016 10:39AM
    #1
    Shinto
    Registered Users, Registered Users 2 Posts: 267 ✭✭


    Dear Bank of Ireland,

    I tried to re-order a Visa Debit Card online today but my request was rejected after multiple attempts. I kept getting the following message;

    "We are unable to process your request at this time, please try again later."

    When such technical hiccups occur, how long does "please try again later" actually mean....minutes/hours/days?


    Thanks.


Comments

  • #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Shinto wrote: »
    Dear Bank of Ireland,

    I tried to re-order a Visa Debit Card online today but my request was rejected after multiple attempts. I kept getting the following message;

    "We are unable to process your request at this time, please try again later."

    When such technical hiccups occur, how long does "please try again later" actually mean....minutes/hours/days?


    Thanks.
    Hi Shinto, 

    Thanks for contacting us on Boards. 

    Sorry to hear this. We'll look into this with our Online team now. Can you please also check your Sent Items in your Inbox to check whether this request was sent through? 

    Thanks,
    Sarah 


  • #3
    Shinto
    Registered Users, Registered Users 2 Posts: 267 ✭✭Shinto


    Bank of Ireland: Sarah wrote: »
    Shinto wrote: »
    Dear Bank of Ireland,

    I tried to re-order a Visa Debit Card online today but my request was rejected after multiple attempts. I kept getting the following message;

    "We are unable to process your request at this time, please try again later."

    When such technical hiccups occur, how long does "please try again later" actually mean....minutes/hours/days?


    Thanks.
    Hi Shinto, 

    Thanks for contacting us on Boards. 

    Sorry to hear this. We'll look into this with our Online team now. Can you please also check your Sent Items in your Inbox to check whether this request was sent through? 

    Thanks,
    Sarah 
    Problem sovled. Tried again today and it worked. Thank you.


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