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Online365 Assistance

  • 23-11-2016 11:10AM
    #1
    chonix
    Registered Users, Registered Users 2 Posts: 502 ✭✭✭


    Hi all,
    Yesterday I tried to activate my online banking account. Had about 30 minutes of credit on my phone, gave it a try. Dialed 1890 365 500, I was told to wait from 10 to 20 minutes.
    Just when I was about to hang at 25 minutes, a member from activation team got into touch, so I began the process... it took more time because they did have some trouble matching my IBAN record, took some more minutes... and then, ran out of credit.

    Is there a way to activate the online account into the bank itself? On another countries I've visited, they had a phone line within the bank that you could do these kind of transactions saving some precious time (and call credit)

    Thanks in advance
    J.


Comments

  • #2
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    chonix wrote: »
    Hi all,
    Yesterday I tried to activate my online banking account. Had about 30 minutes of credit on my phone, gave it a try. Dialed 1890 365 500, I was told to wait from 10 to 20 minutes.
    Just when I was about to hang at 25 minutes, a member from activation team got into touch, so I began the process... it took more time because they did have some trouble matching my IBAN record, took some more minutes... and then, ran out of credit.

    Is there a way to activate the online account into the bank itself? On another countries I've visited, they had a phone line within the bank that you could do these kind of transactions saving some precious time (and call credit)

    Thanks in advance
    J.
    Hi j,


    Thank you for contacting us here on Boards.ie.


    We’re sorry to hear you experienced delays whilst calling BOI Direct to activate your B365 PIN.


    It is necessary to call BOI Direct to activate your PIN. We do have phones at all of our branches that you can use to call BOI direct and activate your PIN.


    We hope this helps,
    Tara C


  • #3
    chonix
    Registered Users, Registered Users 2 Posts: 502 ✭✭✭chonix


    Bank of Ireland: Tara C wrote: »
    chonix wrote: »
    Hi all,
    Yesterday I tried to activate my online banking account. Had about 30 minutes of credit on my phone, gave it a try. Dialed 1890 365 500, I was told to wait from 10 to 20 minutes.
    Just when I was about to hang at 25 minutes, a member from activation team got into touch, so I began the process... it took more time because they did have some trouble matching my IBAN record, took some more minutes... and then, ran out of credit.

    Is there a way to activate the online account into the bank itself? On another countries I've visited, they had a phone line within the bank that you could do these kind of transactions saving some precious time (and call credit)

    Thanks in advance
    J.
    Hi j,


    Thank you for contacting us here on Boards.ie.


    We’re sorry to hear you experienced delays whilst calling BOI Direct to activate your B365 PIN.


    It is necessary to call BOI Direct to activate your PIN. We do have phones at all of our branches that you can use to call BOI direct and activate your PIN.


    We hope this helps,
    Tara C
    Awesome! Thanks a bunch for the quick reply. Have a great day ahead.


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