NEST fitted yesterday. Who to contact with issues?

stezie · 05-10-2016 12:10PM #1

Hi I had a NEST fitted yesterday during the day by your engineer.

My heating has not been working correctly after installation. It was barely warming up.

It appears that my old thermostat was not bypassed and the new and old thermostat are working against each other controlling the boiler.

Also, as I dont need the oil boiler during the summer, only hot water, I'm not sure how to control and schedule the hot water via the NEST, has this feature not been enabled? Do I still use my old system for this also?

Stephen

Electric Ireland: Brige N · 05-10-2016 01:10PM

Hi Stephen,

Thanks for your message.

In order for us to have this matter looked into fully, could you please send us a private message with the following details?

Your full name
Your account number
The first line of your address
Your contact number or date of birth
Confirmation you are the account holder (a sentence stating this is sufficient)

We can then look into this matter for you.

Thanks,
Brige

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stezie · 05-10-2016 02:29PM

pm'd

NEST fitted yesterday. Who to contact with issues?

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