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Being pushed onto Edge network

  • 29-09-2016 08:59AM
    #1
    boosabum
    Registered Users, Registered Users 2 Posts: 543 ✭✭✭


    Hi,

    I have been an Eir mobile customer for a number of years.
    The issue i have with my mobile coverage if that is i do not set my phone to WCDMA, then all i get is GSM data coverage.
    I have recently upgraded my handset and sim card but find this to be the case again.
    Is this a coverage issue as i can move to another provider is that's the reason


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    boosabum wrote: »
    Hi,

    I have been an Eir mobile customer for a number of years.
    The issue i have with my mobile coverage if that is i do not set my phone to WCDMA, then all i get is GSM data coverage.
    I have recently upgraded my handset and sim card but find this to be the case again.
    Is this a coverage issue as i can move to another provider is that's the reason
    Hi  boosabum,


    Thanks for getting in touch. What area are you experiencing this issue in?

    -Pamela 


  • #3
    boosabum
    Registered Users, Registered Users 2 Posts: 543 ✭✭✭boosabum


    Eir: Pamela wrote: »
    boosabum wrote: »
    Hi,

    I have been an Eir mobile customer for a number of years.
    The issue i have with my mobile coverage if that is i do not set my phone to WCDMA, then all i get is GSM data coverage.
    I have recently upgraded my handset and sim card but find this to be the case again.
    Is this a coverage issue as i can move to another provider is that's the reason
    Hi  boosabum,


    Thanks for getting in touch. What area are you experiencing this issue in?

    -Pamela 
    Hi Pamela,

    Everywhere, but i am based mostly in Limerick. Not so far from the university.


  • #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    [font=Verdana, sans-serif]4G should be available in this area boosabum, you can view our coverage map here https://www.eir.ie/ourmobilenetwork/[/font]
    [font=Verdana, sans-serif]Can you try a location update? Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • #5
    boosabum
    Registered Users, Registered Users 2 Posts: 543 ✭✭✭boosabum


    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]4G should be available in this area boosabum, you can view our coverage map here https://www.eir.ie/ourmobilenetwork/[/font]
    [font=Verdana, sans-serif]Can you try a location update? Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Hi Pamela,

    This is the issue, i know there is 4G coverage in my area but the majority of the time i am pushed on the Edge network. As i said, this has occurred over different hand units and different sim cards. Speed tests in the same location vary from 0.15 to 45Mb. The only way to guarantee some mobile data coverage is to force on WCDMA and even this is not stable.


  • #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    boosabum wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]4G should be available in this area boosabum, you can view our coverage map here https://www.eir.ie/ourmobilenetwork/[/font]
    [font=Verdana, sans-serif]Can you try a location update? Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Hi Pamela,

    This is the issue, i know there is 4G coverage in my area but the majority of the time i am pushed on the Edge network. As i said, this has occurred over different hand units and different sim cards. Speed tests in the same location vary from 0.15 to 45Mb. The only way to guarantee some mobile data coverage is to force on WCDMA and even this is not stable.
    What handset are you using  boosabum?

    -Pamela 


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  • #7
    boosabum
    Registered Users, Registered Users 2 Posts: 543 ✭✭✭boosabum


    Eir: Pamela wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]4G should be available in this area boosabum, you can view our coverage map here https://www.eir.ie/ourmobilenetwork/[/font]
    [font=Verdana, sans-serif]Can you try a location update? Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Hi Pamela,

    This is the issue, i know there is 4G coverage in my area but the majority of the time i am pushed on the Edge network. As i said, this has occurred over different hand units and different sim cards. Speed tests in the same location vary from 0.15 to 45Mb. The only way to guarantee some mobile data coverage is to force on WCDMA and even this is not stable.
    What handset are you using  boosabum?

    -Pamela 
    Hi Pamela,

    Samsung s4 then got a s5 as i thought the handset was the issue. Same with both


  • #8
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]4G should be available in this area boosabum, you can view our coverage map here https://www.eir.ie/ourmobilenetwork/[/font]
    [font=Verdana, sans-serif]Can you try a location update? Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Hi Pamela,

    This is the issue, i know there is 4G coverage in my area but the majority of the time i am pushed on the Edge network. As i said, this has occurred over different hand units and different sim cards. Speed tests in the same location vary from 0.15 to 45Mb. The only way to guarantee some mobile data coverage is to force on WCDMA and even this is not stable.
    What handset are you using  boosabum?

    -Pamela 
    Hi Pamela,

    Samsung s4 then got a s5 as i thought the handset was the issue. Same with both
    Can you advise the last time you got a new SIM card? 

    -Ciara


  • #9
    boosabum
    Registered Users, Registered Users 2 Posts: 543 ✭✭✭boosabum


    eir: Ciara wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]4G should be available in this area boosabum, you can view our coverage map here https://www.eir.ie/ourmobilenetwork/[/font]
    [font=Verdana, sans-serif]Can you try a location update? Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Hi Pamela,

    This is the issue, i know there is 4G coverage in my area but the majority of the time i am pushed on the Edge network. As i said, this has occurred over different hand units and different sim cards. Speed tests in the same location vary from 0.15 to 45Mb. The only way to guarantee some mobile data coverage is to force on WCDMA and even this is not stable.
    What handset are you using  boosabum?

    -Pamela 
    Hi Pamela,

    Samsung s4 then got a s5 as i thought the handset was the issue. Same with both
    Can you advise the last time you got a new SIM card? 

    -Ciara
    Hi Ciara,

    Approx. 3 weeks ago


  • #10
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    boosabum wrote: »
    eir: Ciara wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]4G should be available in this area boosabum, you can view our coverage map here https://www.eir.ie/ourmobilenetwork/[/font]
    [font=Verdana, sans-serif]Can you try a location update? Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Hi Pamela,

    This is the issue, i know there is 4G coverage in my area but the majority of the time i am pushed on the Edge network. As i said, this has occurred over different hand units and different sim cards. Speed tests in the same location vary from 0.15 to 45Mb. The only way to guarantee some mobile data coverage is to force on WCDMA and even this is not stable.
    What handset are you using  boosabum?

    -Pamela 
    Hi Pamela,

    Samsung s4 then got a s5 as i thought the handset was the issue. Same with both
    Can you advise the last time you got a new SIM card? 

    -Ciara
    Hi Ciara,

    Approx. 3 weeks ago
    Can you try your SIM card in another handset and let me know if this works? 

    -Ciara


  • #11
    boosabum
    Registered Users, Registered Users 2 Posts: 543 ✭✭✭boosabum


    eir: Ciara wrote: »
    boosabum wrote: »
    eir: Ciara wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]4G should be available in this area boosabum, you can view our coverage map here https://www.eir.ie/ourmobilenetwork/[/font]
    [font=Verdana, sans-serif]Can you try a location update? Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Hi Pamela,

    This is the issue, i know there is 4G coverage in my area but the majority of the time i am pushed on the Edge network. As i said, this has occurred over different hand units and different sim cards. Speed tests in the same location vary from 0.15 to 45Mb. The only way to guarantee some mobile data coverage is to force on WCDMA and even this is not stable.
    What handset are you using  boosabum?

    -Pamela 
    Hi Pamela,

    Samsung s4 then got a s5 as i thought the handset was the issue. Same with both
    Can you advise the last time you got a new SIM card? 

    -Ciara
    Hi Ciara,

    Approx. 3 weeks ago
    Can you try your SIM card in another handset and let me know if this works? 

    -Ciara
    Hi Ciara,

    I have and it's the same issue as i've explained earlier in the thread. 


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  • #12
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    boosabum wrote: »
    eir: Ciara wrote: »
    boosabum wrote: »
    eir: Ciara wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    boosabum wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]4G should be available in this area boosabum, you can view our coverage map here https://www.eir.ie/ourmobilenetwork/[/font]
    [font=Verdana, sans-serif]Can you try a location update? Switch the phone to flight mode for ten minutes and restart it. Let me know if that works. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Hi Pamela,

    This is the issue, i know there is 4G coverage in my area but the majority of the time i am pushed on the Edge network. As i said, this has occurred over different hand units and different sim cards. Speed tests in the same location vary from 0.15 to 45Mb. The only way to guarantee some mobile data coverage is to force on WCDMA and even this is not stable.
    What handset are you using  boosabum?

    -Pamela 
    Hi Pamela,

    Samsung s4 then got a s5 as i thought the handset was the issue. Same with both
    Can you advise the last time you got a new SIM card? 

    -Ciara
    Hi Ciara,

    Approx. 3 weeks ago
    Can you try your SIM card in another handset and let me know if this works? 

    -Ciara
    Hi Ciara,

    I have and it's the same issue as i've explained earlier in the thread. 
    Can you PM me your mobile number and PIN, please and I will check this out for you? -Ciara


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