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Why can't engineers call to confirm appointment time

  • 05-08-2016 12:29PM
    #1
    Tea drinker
    Registered Users, Registered Users 2 Posts: 2,818 ✭✭✭


    Hi, I called at 11:04 today about my schedule window I think it's 9 - 12 today for check of cabling in my house. I was told the engineer is on his way since 10:52. 
    I had previously asked that the engineer call me when he was about to go to my house. I then went home to try to catch the engineer. No engineer or van to be seen. I duly called again and was told he's not at your - he may go to your house so wait. They think he's in the exchange.

    Why am I sitting here waiting, why can't the engineers pick up the phone?
    meantime my broadband is unstable for a weeks now, and fault reported more than a week.
    I reported the fault online, but when I called for an update a day or two later they had no record.
    No idea what happened there.

    Thanks for any advice and please feedback about speaking to customers to arrange meeting times.
    I unfortunately have to work and unfortunately have few opportunities to work from home.


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Tea drinker wrote: »
    Hi, I called at 11:04 today about my schedule window I think it's 9 - 12 today for check of cabling in my house. I was told the engineer is on his way since 10:52. 
    I had previously asked that the engineer call me when he was about to go to my house. I then went home to try to catch the engineer. No engineer or van to be seen. I duly called again and was told he's not at your - he may go to your house so wait. They think he's in the exchange.

    Why am I sitting here waiting, why can't the engineers pick up the phone?
    meantime my broadband is unstable for a weeks now, and fault reported more than a week.
    I reported the fault online, but when I called for an update a day or two later they had no record.
    No idea what happened there.

    Thanks for any advice and please feedback about speaking to customers to arrange meeting times.
    I unfortunately have to work and unfortunately have few opportunities to work from home.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tea drinker,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif]I'm so sorry to hear you have a fault on your line. Once a fault is reported our faults team will work to resolve this remotely. If this cannot be done a technician will be assigned to your fault. Usually they will attend the exchange/cabinet to rule out any issues from there. They will then attend your home if needed however they will be in contact with you to advise. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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