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Alternative to Eflow as due to dispute cannot be used

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Comments

  • Registered Users, Registered Users 2 Posts: 1,830 ✭✭✭RandomAccess


    Already a thread on this here,

    http://touch.boards.ie/thread/post/100009434


  • Registered Users, Registered Users 2 Posts: 576 ✭✭✭Joe Exotic


    SJT1 wrote: »
    I couldn't be bothered waiting any longer to see if Eflow will sort things out or not, especially after receiving that email earlier today. Jumped on the Easytrip website and see they are finally maximising on it....just made the switch!

    https://www.easytrip.ie/service-announcement/

    Was it easy to do?

    Did easytrip handle the admin or did you have to cancel with Eflow and then supply the info to easytrip


  • Registered Users, Registered Users 2 Posts: 59 ✭✭Craigevans1985


    murphk wrote: »
    Was it easy to do?

    Did easytrip handle the admin or did you have to cancel with Eflow and then supply the info to easytrip

    You'll need to call eflow to cancel but i heard you don't need to return the tag.


  • Registered Users, Registered Users 2 Posts: 59 ✭✭Craigevans1985


    murphk wrote: »
    Was it easy to do?

    Did easytrip handle the admin or did you have to cancel with Eflow and then supply the info to easytrip

    And, there's an offer on pigsback for new accounts with easytrip getting €20 free credit.


  • Registered Users, Registered Users 2 Posts: 43 Foo King Ell


    Question? If eflow tag no longer works on 20% of the toll plazas, then is the price going to be reduced by 20% on the monthly charge?
    It's not the same service, so how can it cost the same as the other operators who are giving 100% of the roads?


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  • Registered Users, Registered Users 2 Posts: 43 Foo King Ell


    Damien360 wrote: »
    I am thinking exactly the same. But, if I wait too long then eTrip may not be able to handle a backlog.

    eTrip themselves have been very quiet on this. I would have thought they would see an oppurtunity to get customers and target their advertising.

    It's nice to see a company not act like a vulture and pounce on this, I imagine they will soon enough, bit of decorum from easytrip perhaps? Don't want to be seen to be taking advantage of a bad situation for the customers?
    Given the wishy washy, maybe, may not, perhaps, tags will, won't, might work messaging approach from eFlow it's understandable that even competitors are unsure if they know what's actually going on with them and are also waiting to see!


  • Registered Users, Registered Users 2 Posts: 1,269 ✭✭✭3rdDegree


    Question? If eflow tag no longer works on 20% of the toll plazas, then is the price going to be reduced by 20% on the monthly charge?

    I think you already know the answer to that question! :)


  • Registered Users, Registered Users 2 Posts: 9,439 ✭✭✭markpb


    Question? If eflow tag no longer works on 20% of the toll plazas, then is the price going to be reduced by 20% on the monthly charge? It's not the same service, so how can it cost the same as the other operators who are giving 100% of the roads?

    The monthly fee is a euro.


  • Registered Users, Registered Users 2 Posts: 59 ✭✭Craigevans1985


    markpb wrote: »
    The monthly fee is a euro.

    It is now, but that's like paying full price for a pint and only getting a half in the eFlow bar!


  • Registered Users, Registered Users 2 Posts: 17,400 ✭✭✭✭r3nu4l


    Annoyed about this myself! I am going to give it another 2 weeks. Hopefully Eflow can sort this mess out, if they don't, then I am off.

    I was thinking the same but there might be two problems with this.

    Firstly, does eflow have a '30 days notice' cancelation policy or any other such tripe to catch you out? There's nothing on the eflow website FAQ to indicate this of course...

    Secondly, you may find in two weeks time that you are on hold for ages or can't get through due to the amount of people cancelling.

    Either way, I'm going to cancel now, they've shown themselves to be unreliable. Only issue I have now is that it looks like none of the other operators offer bill pay, they offer this kiddie's PAYG nonsense, is that really true!?? I've read all the arguments for PAYG but they don't wash with me. It's bullsh*t.Is it really possible in 2016 that none of the other operators offer bill pay? I'd be very pleased to be wrong about that, let it be so!!


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  • Registered Users, Registered Users 2 Posts: 59 ✭✭Craigevans1985


    [QUOTE=r3nu4l.Is it really possible in 2016 that none of the other operators offer bill pay? I'd be very pleased to be wrong about that, let it be so!![/QUOTE]

    Don't quote me, but I was told on the QT that Easytrip do postpay for business accounts, and that this can be extended to consumer accounts, but it's not something that is advertised...that might change if more people give out about the lack of a post paid option.


  • Registered Users, Registered Users 2 Posts: 29,291 ✭✭✭✭_Kaiser_


    r3nu4l wrote: »
    Either way, I'm going to cancel now, they've shown themselves to be unreliable. Only issue I have now is that it looks like none of the other operators offer bill pay, they offer this kiddie's PAYG nonsense, is that really true!?? I've read all the arguments for PAYG but they don't wash with me. It's bullsh*t.Is it really possible in 2016 that none of the other operators offer bill pay? I'd be very pleased to be wrong about that, let it be so!!

    +1

    I'm exactly like yourself.. I consider PAYG to be something for kids with mobile phones who don't pay their own bills. As an adult who deals with every other bill monthly, I see no reason why I should be forced to deal with a top-up system.. especially when there is a post-pay system in place (with EasyTrip) for "business" customers.

    Must give them a call next week on it and see what they say.


  • Registered Users, Registered Users 2 Posts: 59 ✭✭Craigevans1985


    _Kaiser_ wrote: »
    +1

    I'm exactly like yourself.. I consider PAYG to be something for kids with mobile phones who don't pay their own bills. As an adult who deals with every other bill monthly, I see no reason why I should be forced to deal with a top-up system.. especially when there is a post-pay system in place (with EasyTrip) for "business" customers.

    Must give them a call next week on it and see what they say.

    There's loads of times in life you pay as you go! Look at Easytrip like money behind the bar, you drink till it's gone, and then the barman asks you if you want to put more in the tab. no more money, no more beer! :)


  • Registered Users, Registered Users 2 Posts: 2,251 ✭✭✭pippip


    _Kaiser_ wrote: »
    +1

    I'm exactly like yourself.. I consider PAYG to be something for kids with mobile phones who don't pay their own bills. As an adult who deals with every other bill monthly, I see no reason why I should be forced to deal with a top-up system.. especially when there is a post-pay system in place (with EasyTrip) for "business" customers.

    Must give them a call next week on it and see what they say.

    I mentioned the procedure of how it works earlier in this thread, there is little or no difference in the PAYG or bill pay method.

    Can't believe you have such a hang up on such a trivial thing.


  • Moderators, Science, Health & Environment Moderators Posts: 14,672 Mod ✭✭✭✭marno21


    _Kaiser_ wrote: »
    +1

    I'm exactly like yourself.. I consider PAYG to be something for kids with mobile phones who don't pay their own bills. As an adult who deals with every other bill monthly, I see no reason why I should be forced to deal with a top-up system.. especially when there is a post-pay system in place (with EasyTrip) for "business" customers.

    Must give them a call next week on it and see what they say.

    PAYG imo is better for mobile phones because rather than tied to a fixed contract you can change your terms at any time in the ever evolving world of mobile telephony


  • Registered Users, Registered Users 2 Posts: 2,251 ✭✭✭pippip


    marno21 wrote: »
    PAYG imo is better for mobile phones because rather than tied to a fixed contract you can change your terms at any time in the ever evolving world of mobile telephony

    Well that depends on usage, big phone users will always be financially better off on bill pay but here usage really doesn't make a difference and payment methods are both automated.


  • Registered Users, Registered Users 2 Posts: 34,434 ✭✭✭✭listermint


    pippip wrote: »
    Well that depends on usage, big phone users will always be financially better off on bill pay but here usage really doesn't make a difference and payment methods are both automated.

    Its a stupid system. Its not the same. People are naturally inclined to defend something if they use it themselves. I assume you are / have been a customer for some time.

    Top ups are the reserve of the 00's when you picked up a scratch card from the shop to pay for this new fangled SMS thing.

    Cant be dealing with that rubbish when ive 'life' to be getting on with.

    Stupid system.


  • Registered Users, Registered Users 2 Posts: 2,251 ✭✭✭pippip


    listermint wrote: »
    Its a stupid system. Its not the same. People are naturally inclined to defend something if they use it themselves. I assume you are / have been a customer for some time.

    PAYG - Money comes out of your account and you go through tolls
    Bill - You go through tolls and money comes out your account

    Well feck me! completely different. :eek:


  • Registered Users, Registered Users 2 Posts: 34,434 ✭✭✭✭listermint


    pippip wrote: »
    PAYG - Money comes out of your account and you go through tolls
    Bill - You go through tolls and money comes out your account

    Well feck me! completely different. :eek:

    Minimum balance reached pulls another chunk out of your account... that you may never use.

    Escrow service is all it is.

    No i think il pay it for when i use it, you know like professionals.


    Why is that reserved just for Businesses ? perplexing.


  • Moderators, Science, Health & Environment Moderators Posts: 14,672 Mod ✭✭✭✭marno21


    Spokesman from CRG on the Last Word // Today FM now


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  • Registered Users, Registered Users 2 Posts: 1,261 ✭✭✭robbie99


    marno21 wrote: »
    Spokesman from CRG on the Last Word // Today FM now

    What did he say?


  • Closed Accounts Posts: 54 ✭✭Furtzy2


    Just said crg sent a pre signed contract to eflow in April. Obviously eflow didn't like the terms so announced the August 31st cessation of operations on crg roads. Seems like brinkmanship on both sides. I would expect a last minute deal myself


  • Registered Users, Registered Users 2 Posts: 300 ✭✭Alqua


    Furtzy2 wrote: »
    Seems like brinkmanship on both sides. I would expect a last minute deal myself

    Is the feeling out there that this will really be resolved in time? I see the eflow staff on facebook reiterating the 31st of August date and advising people to change provider if affected.


  • Registered Users, Registered Users 2 Posts: 714 ✭✭✭jma


    _Kaiser_ wrote: »
    +1

    I'm exactly like yourself.. I consider PAYG to be something for kids with mobile phones who don't pay their own bills. As an adult who deals with every other bill monthly, I see no reason why I should be forced to deal with a top-up system.. especially when there is a post-pay system in place (with EasyTrip) for "business" customers.

    Must give them a call next week on it and see what they say.

    Prepay makes sense to a lot of people, including adults. I'm a business user. I have an automatic debit set up for 20 EUR a month. I get unlimited calls and 15 GB data. I know all I'll be paying each month is 20 E and won't get ripped off with unexpected charges from unnamed operators. For me, it's easy and convenient. Not just for kids who don't pay bills. And not sure why you're trying to compare toll tags with mobile phone plans...


  • Closed Accounts Posts: 54 ✭✭Furtzy2


    Alqua wrote:
    Is the feeling out there that this will really be resolved in time? I see the eflow staff on facebook reiterating the 31st of August date and advising people to change provider if affected.


    I'll give it until mid August and change if necessary


  • Registered Users, Registered Users 2 Posts: 29,291 ✭✭✭✭_Kaiser_


    jma wrote: »
    Prepay makes sense to a lot of people, including adults. I'm a business user. I have an automatic debit set up for 20 EUR a month. I get unlimited calls and 15 GB data. I know all I'll be paying each month is 20 E and won't get ripped off with unexpected charges from unnamed operators. For me, it's easy and convenient. Not just for kids who don't pay bills. And not sure why you're trying to compare toll tags with mobile phone plans...

    Fair enough .. it works for you. Me I get a similar package for €25 that's on a 30-day rolling contract, has all calls and texts with 60GB data, as well as roaming and 30-day credit terms.

    My point though is that I - as a rule - do not like PAYG, and I also avoid DD when possible as well because my experience with mobile companies, utilities and others is that most Irish companies cannot handle it properly and when something (inevitably and frequently) goes wrong, I've been the one left making multiple long phone calls to sort it out and out of pocket in the meantime.

    For that reason I much prefer a single monthly bill on a fixed date for a set (or predictable) amount.. and given that Easytrip DO offer this service to business customers they clearly have the systems in-place to support it.
    The only reasons I can think of that they aren't offering it to consumers are that they don't trust them to pay the bill (and do quite well on interest on the inaccessible sum they retain as a minimum balance) - and personally I resent the implication that I can't honour a post-pay bill like an adult.

    As its only really one of the tolls that will affect me though I'll probably sit tight and use cash until they work out the inevitable deal.. but I've already expressed my displeasure to both companies concerned so it's not just whinging on boards I'm doing either :)


  • Registered Users, Registered Users 2 Posts: 84 ✭✭SJT1


    murphk wrote: »
    Was it easy to do?

    Did easytrip handle the admin or did you have to cancel with Eflow and then supply the info to easytrip

    2 seperate transactions. 1) Setup the new account with Easytrip 2) Cancel Eflow with them and post back tag


  • Registered Users, Registered Users 2 Posts: 43 Foo King Ell


    I've had a good think about the post-pay v pre-pay argument.
    I agree that I like post-pay, but my life seems to be one big example of pre-pay, things that we all use in life, you need to get away from thinking in mobile network terms.
    I have a pre-paid credit card for travel (it's safer than cash and has a set limit), I have to pre-pay for car hire, give them a deposit for fuel I might never use, and a pre-authorise a chunk on my credit card to cover excess insurance. All these are paid up front. Holidays, flights, insurance. No bill at the end of usage, pay as you go, or pay up front.
    The main aspects of life where I post-pay are gas, electric, Virgin and mobile phone. Almost everything else I can think of is pre-pay or immediate purchase. Clothes, toiletries, food, cinema, concerts, car parks, buying a car, basically shopping and purchasing everything outside of a utility is not a post paid bill that I can think of? The majority of life seems to be pre-paid or immediate purchase.
    Though I do post-pay in a restaurant! But I have to pay before I leave, I don't get to go twice a day for a month and pay at the end of it. :)
    So if being treated like an adult requires me to only pay at the end of the month as a "I'll only post-pay customer", I need a lot of things to change in my life and the world needs to extend me credit to make this change a reality.
    My last thought on this, the mobile phone example that's being used, if the operator that you are currently with told you that they were going to continue to charge you the same monthly amount, that you would still be able to post-pay, but that 30% of Ireland's mobile network would not work for you at the end of August and that you have to pre-pay in cash for that 30% to a third party anytime you were in that 30% zone, would you seriously not switch networks if the only option to get 100% coverage meant you had to pay by direct debit once per month and maintain a €6 balance in your account. (that's the Easytrip low balance, €6...)
    When there's talk of being treated like a grown up, that example of logic would seem to not be in line with managing my life as a grown up.
    The bottom line really is that I want a tag that works at all the plazas that I pay for the service for. I don't want a tag that costs me the same amount but that only works at 70% of the plazas, I wouldn't pay for 70% of the TV stations for the same price as 100%, 70% of the mobile network etc. Where else would anyone accept that? Just to keep a post-paid option when you actually pre-pay and upfront pay 99% of the rest of your life! (I checked my bank statement, that's the truth, cash and instant debit, I have FOUR post paid transactions in a month, and two of those on DD...)
    So, I like post-pay on my mobile phone because I think that it offers me the best value, but if pre-pay was cheaper or offering a better service or just suited me better, I'd switch and DD in a heartbeat.
    Post-paid is an option in a handful of places, that's not exactly a life choice.


  • Registered Users, Registered Users 2 Posts: 300 ✭✭Alqua


    Further debating the above..! For those with easytrip, how does it work for you? May be silly questions but - it can't go into minus at all, right? So I need to keep my account topped up very regularly or just top up once a month with the best guess of what I'll use in a month? My bill with eflow usually varies.


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  • Registered Users, Registered Users 2 Posts: 2,251 ✭✭✭pippip


    Alqua wrote: »
    Further debating the above..! For those with easytrip, how does it work for you? May be silly questions but - it can't go into minus at all, right? So I need to keep my account topped up very regularly or just top up once a month with the best guess of what I'll use in a month? My bill with eflow usually varies.

    Posted earlier -

    I have a minimum amount set to €20, so if my bank account is out of money I have a good few tolls before its at zero.
    If my account goes below €20 then it automatically tops up by my set amount, which I currently have at €100. Bank details are in the account so takes money itself. You can adjust either limit should you need to. I used to use the toll twice a day at least, now I only use it a couple of times a month, only difference is less top-ups.


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