Many problems with Eir

lovegalway · 16-07-2016 11:05PM #1

Hi,

I am really annoyed by this, it has been forever, and Eir is not even trying to help solve my problems, I need solutions for my following three problems at once.

1- Speed: The speed was never over 10Mbps, until I wasted three months trying to convince Eir's technical support that the technician who installed the line at my apartment said that the cable was broken, when I succeeded to convince them, they fixed something but the speed is never over 50Mbps, I need it to be 100Mbps at least, as Virgin is offering 300Mbps to my next door neighbours.

2- Money back: Eir kept charging me for my old house line although they moved the line to the new place, and they still owe me €80 saying that I didn't give back your old router, I said a hundred times, I don't need the router, it's packaged waiting for someone to pick it up, or let me know where I can drop it to, I WANT MY €80.

3- Fixing contract: Your sales lady literally tricked me into taking landlineI DON'T WANT ANYTHING ELSE THAN THE BROADBAND.

I hope I made myself clear with the above three points, I need the perfect solutions to them, i.e. Fixing the speed, giving me my €80, and cancelling the landline keeping only the broadband.

PLEASE PLEASE PLEASE, I don't want workarounds or half solutions, I was so fed up with this for the past 8 months.

Thanks

eir: Ciara · 18-07-2016 03:41PM

lovegalway wrote: »

Hi,

I am really annoyed by this, it has been forever, and Eir is not even trying to help solve my problems, I need solutions for my following three problems at once.

1- Speed: The speed was never over 10Mbps, until I wasted three months trying to convince Eir's technical support that the technician who installed the line at my apartment said that the cable was broken, when I succeeded to convince them, they fixed something but the speed is never over 50Mbps, I need it to be 100Mbps at least, as Virgin is offering 300Mbps to my next door neighbours.

2- Money back: Eir kept charging me for my old house line although they moved the line to the new place, and they still owe me €80 saying that I didn't give back your old router, I said a hundred times, I don't need the router, it's packaged waiting for someone to pick it up, or let me know where I can drop it to, I WANT MY €80.

3- Fixing contract: Your sales lady literally tricked me into taking landlineI DON'T WANT ANYTHING ELSE THAN THE BROADBAND.

I hope I made myself clear with the above three points, I need the perfect solutions to them, i.e. Fixing the speed, giving me my €80, and cancelling the landline keeping only the broadband.

PLEASE PLEASE PLEASE, I don't want workarounds or half solutions, I was so fed up with this for the past 8 months.

Thanks

Hi lovegalway,

Thank you for getting in touch and I am very sorry to hear you are having some issues.

In regards to your speeds- You would need to contact our technical support team directly and troubleshoot these issues with them. You can contact them on 1890-260-260 or freephone 1901 (option 2)

Money Back- If you PM me your old account number and your new account number I will be more than happy to check this out for you.

In regards to the Fixing contract- I am afraid you are required to have a landline in order to receive broadband. Unfortunately we would be able to cancel the landline. If you contact our loyalty team directly them may be able to offer you a discount for this. You can contact them on 1901 (option 4).

Kind Regards,
Ciara

lovegalway · 18-07-2016 04:50PM

These are exactly the workarounds and half solutions that I was talking about, I've been contacting all these teams for the last eight months, and all calls were ending by we're sorry we can't do anything.
I don't want to contact them again, I need someone to give just a bit of care for my problems.

If you can't fix all these problems, I would ask to cancel my contract with Eir without charging me with €200.

Anyway, I sent the account numbers in PM.

eir: Ciara · 19-07-2016 12:42PM

lovegalway wrote: »

These are exactly the workarounds and half solutions that I was talking about, I've been contacting all these teams for the last eight months, and all calls were ending by we're sorry we can't do anything.
I don't want to contact them again, I need someone to give just a bit of care for my problems.

If you can't fix all these problems, I would ask to cancel my contract with Eir without charging me with €200.

Anyway, I sent the account numbers in PM.

I am afraid we are unable to troubleshoot broadband issues from here lovegalway. I am very sorry for the inconvenience.

I have responded to your PM.

-Ciara

lovegalway · 19-07-2016 01:57PM

Can you please confirm that there will be a person who would fix the problem 100% instead of saying: "I am unable to fix this"?
Because this is what I got for the last four times.

eir: Ciara · 19-07-2016 03:47PM

lovegalway wrote: »

Can you please confirm that there will be a person who would fix the problem 100% instead of saying: "I am unable to fix this"?
Because this is what I got for the last four times.

I am afraid I cannot guarantee that the agent will be able to resolve the issue straight away as an engineer may be required to go if there is a fault.

I am very sorry for the inconvenience.

Kind Regards,
Ciara

Many problems with Eir

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