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Accounts cosed but still visible on banking 365

  • 28-06-2016 10:46AM
    #1
    Classic21
    Registered Users, Registered Users 2 Posts: 145 ✭✭


    Hi,

    I applied to BOI in Feb to cancel my current account and credit card. I paid all fees and left a zero balance in the accounts. I moved my account to another bank.

     

    When I logged onto 365 this morning to view my mortgage account I noticed that both the credit and current account were still on 365. My concern is that account fees were applied to the current account last week. How can I get these accounts closed and removed from banking 365?

    ccounts cosed but still visible on banking 365


Comments

  • #2
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    Classic21 wrote: »
    Hi,

    I applied to BOI in Feb to cancel my current account and credit card. I paid all fees and left a zero balance in the accounts. I moved my account to another bank.

     

    When I logged onto 365 this morning to view my mortgage account I noticed that both the credit and current account were still on 365. My concern is that account fees were applied to the current account last week. How can I get these accounts closed and removed from banking 365?

    ccounts cosed but still visible on banking 365
    Good Afternoon, 

    Thanks for contacting us here on Boards.ie you can send a message to the Online Service Desk requesting this and someone will action this for you. Apologies for any inconvenience caused. 

    Evie 


  • #3
    Classic21
    Registered Users, Registered Users 2 Posts: 145 ✭✭Classic21


    Bank of Ireland: Evie wrote: »
    Good Afternoon, 

    Thanks for contacting us here on Boards.ie you can send a message to the Online Service Desk requesting this and someone will action this for you. Apologies for any inconvenience caused. 

    Evie 

    Thanks Evie

    I have sent a query. Hopefully I will get a quicker reply than the last time I used this service. The response time from the last query was 13 days!!!!


  • #4
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Classic21 wrote: »
    Bank of Ireland: Evie wrote: »
    Good Afternoon, 

    Thanks for contacting us here on Boards.ie you can send a message to the Online Service Desk requesting this and someone will action this for you. Apologies for any inconvenience caused. 

    Evie 

    Thanks Evie

    I have sent a query. Hopefully I will get a quicker reply than the last time I used this service. The response time from the last query was 13 days!!!!
    Good Morning, 

    Apologies that your last request took so long, you should receive a response from them within 1-2 working days. 

    Apologies again, and please let us know if we can help with anything else. 

    Evie


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