This is what €99 gets you..

shurl

Hi all.

Well my self install "kit" arrived yesterday. (ordered on the 11th of Aprill)
Its an absolute joke!

Old brown padded envelope with a badly photocopied sheet, 1 double splitter/filter and two single splitters/filters.

No manual, no cd.

There is a link to the online PDF on the dodgy sheet but it points to the wrong address. (its missing "bveircom" out of the link).!

Nice to know you get value!

Now those filters cost in total, what ? about €20 or so?
Sheet=worthless
Engineer to flick a switch in the exchange when hes doing all the rest? can't be that much if hes doing a few at a time now can it?


S.

MDR

do you have a digital camera ?
if so take a picture of everything you got and post it.

MDR

if not I will come around to your house on the weekend and take one (provided your are based in Dublin of course)

shurl

Sure thing.
I 'll do it when I get home from work.


Just remembered one of my "discussions" with a biddy after my original 10 days were up.

ME: Hello where is my self-install kit.

biddy: Oh the manuals that are included in the kit have mistakes in them so are gone to back to the publishers.


? Did they not get them back?

S.

MDR

make sure you get the crappy brown padded envelope and the sheet of instructions ... thanks

shurl

Will do

S.

GUI

im actually glad i got an engineer on site for my dsl installation..

he completely re-wired some rooms for me for free too :-)

ripped out rj11 cable i had running from wall point to my room and

put in new rj11 cable from wall point to my room and split the signal at phone jack..

new wall point for phone line and adsl in my room, 3 meters from my desk

sound man :-)

shurl

That was fairly decent or him,
its plastered all over the site that if the engineer has to do extra work they'll charge you for it.

S.

kevinof

Very strange. My kit arrived - Nice box with modem, cables all nicely packed, cd, installation guide, splitters etc. No brown padded envelope though!

shurl

Huh,
They obviously think that those who choose not to get their modems are not worth the effort.


S.

Colin_Celbridge

yeah I got the A2 size second hand jiffy bag yesterday. I got 5 one port splitters and no two port ones. What good are these to me. Also the POST land phone works fine without splitters while on the dsl no noise at all on the line. Also, check out the customer code of conduct on the eircom site. I got 2 free months dsl and line rental and free engineer install on friday after I complained. Something to do with them agreeing to carry out work within a specified time and then not doing it. Check it out.

SkepticOne

Originally posted by Colin_Celbridge
yeah I got the A2 size second hand jiffy bag yesterday. I got 5 one port splitters and no two port ones. What good are these to me.

They are inline filters. Attach one to each extension that has a phone attached. The extension that the DSL modem is plugged into needs none.

Saruman

Originally posted by GUI_XP
im actually glad i got an engineer on site for my dsl installation..

he completely re-wired some rooms for me for free too :-)

ripped out rj11 cable i had running from wall point to my room and

put in new rj11 cable from wall point to my room and split the signal at phone jack..

new wall point for phone line and adsl in my room, 3 meters from my desk

sound man :-)

Who did you go with?

GUI

This was back in feb..

istream solo..
only installation option at the time was an engineer on site

he spent just over 3 hours on site..
like must engineers he doesnt have a clue about computers..
but he knew his telecoms

Coyote

most of the charge you got went to eircom for the setup charge of putting you on the DSLAM. about €87 i think

Yelnahs

ye i got mine in that a4 padded envelope yesterday too, with 2 single spliters and one dual splitters, i got the crappy photographed thing aswell but in fairness u dont need it, all u need do is plug the splitters into the phone line, harldy rocket science. Also i got no CD, ahj well i set it up my self a while ago, and got 5 days unmetered!

uzami

Originally posted by Colin_Celbridge
Also, check out the customer code of conduct on the eircom site. I got 2 free months dsl and line rental and free engineer install on friday after I complained. Something to do with them agreeing to carry out work within a specified time and then not doing it. Check it out.

I spoke to the customer charter people today and they refused to give any sort of compensation stating that it the charter covers only pstn lines not dsl.

Who did you speak to? Because Christ I ordered on launch day (11th of April) and only recieved goods yesterday....well outside the 10 working days!!

/d.

shurl

Yelnahs,
Yeah its true you don't need it (i've been enjoying it for a week now:) )

Not the point though.

S.

Colin_Celbridge

I spoke to someone called Marian in "Telephone House" shes pretty sound got tons for free stuff off her.

Yelnahs

ah i see what u mean Shurl, for €100 you expect quaility!

shurl

God no, the last thing I was expecting from Eircom was quality

Just that after waiting for a delayed kit that was to include
-Instruction manual
-CD
-Splitters etc

Then they send you out the crap that we got missing stuff!


S'pose its the principle of thing.

Thank christ I didn't need the instructions/manual to get me setup.


S.

rabbitinlights

I also received "the Package"
See Picture for full contents:

Coyote

YOU ARE PAYING EIRCOM TO CONNECT YOU TO THE DSLAM !!!
Thats what your paying for not the dam splitters
they are just a small cost on top of what Eircom are chargeing.

rabbitinlights

I understand that the €99 was to connect us to the DSLAM.
But the package that everyone is receiving is not up to scratch, there is no instructions and no CD?
Im guessing there is a lot of self install people out there who may not have access to the information that we have here at boards, I for one would not be connected to Radsl without help from the lads/ladies here?
sean

Yelnahs

Ye ur man said on the phone that i can get the eircom software off there site, but you cant, so i had to go out and do it for myself. Weird, how do the not so computer literate people get connected, do eircom just presume that they will all get the engineer to install? so they dont give the 'self install' ppl a CD presuming we have the ability to set it up ourselves.

ando

Originally posted by rabbitinlights
I also received "the Package"
See Picture for full contents:

whats the eh.. single socket filters for?

carbsy

Originally posted by ando
whats the eh.. single socket filters for?

For the other phone extensions in your house (assuming you have more than one) that are connected to the same circuit.

carb.

Supercell

Originally posted by rabbitinlights
I also received "the Package"
See Picture for full contents:

You opted for self install, seems like you have all you need there, just whats the problem? the colour of the envelope??!!

10mins on google (or here) should fill in the bits you don't know..this is self install after all.

rez

I got mine yesterday...exactly the same as the picture supplied...

Now a few things, yes the €99 is for an engineer to go to the exchange, find you phone line amoung thousands of others, switch it to another point in the same exchange, put it through a filter/splitter, connect the lowest frequency part of this back to the original point, then connect the other part of the line to the DSLAM, then finally configure the DSLAM itself.

It also covers administrative costs I'm sure.

Now also you want a CD. Why? What do you want on a CD? Some stupid advertising or a nice chuck of spyware or something? I for one am glad they don't try and shove some crap promo software down our throats.

The thing which pissed me off is that they never sent along the network details along with the stuff, i.e. VCI/VPI, encapsulation details and username/pass. I had my own splitter that came with the modem I got last week. I could've hooked up then but I was waiting for them to send me out the network details!!

Anyway to eircom's credit a single 60 second freephone call to the i-stream tech support and I had all these details, another 60 seconds later and I was browsing at 512kbits/sec

Not trying to appologise for eircom alot of people have very genuine gripes and as someone who has worked for ISP's in the past I know how little they can care sometimes.

Personally apart from the lack of configuration settings I've no problem with the brown envelope they sent,

=rez=

Jorinn

Originally posted by Yelnahs
Ye ur man said on the phone that i can get the eircom software off there site, but you cant, so i had to go out and do it for myself. Weird, how do the not so computer literate people get connected, do eircom just presume that they will all get the engineer to install? so they dont give the 'self install' ppl a CD presuming we have the ability to set it up ourselves.

" to connect to our dsl internet service so you can download movies etc. faster you will need to connect to our website to get the software to allow you to do so" pld.

rez

What exactly is this software?

I connected fine without anything except windows 98, modem drivers for dsl modem and the configuration settings I got on the phone from eircom.

You definitely do not need any proprietry software.

=rez=

Jorinn

Originally posted by rez
What exactly is this software?

I connected fine without anything except windows 98, modem drivers for dsl modem and the configuration settings I got on the phone from eircom.

You definitely do not need any proprietry software.

=rez=

No you don't and neither would I. But assuming someon not so tech literate, like say no very techie parent with young children had to set it up and went with self install because they're being robbed of €75 min a month from eircom already to save money, yes they could in theory get the settings from support, but you really think they'd do that? They'd expect a CD, and IMHO they should be able to get one, even if the software is a pos.

Coyote

people who are not techie should not be getting the self install
it's for people who know what they are doing
not for

like say no very techie parent with young children

you don't know what your doing then pay for a engineer
if you have any sort of a clue you can find out any info you
need with out much trouble.

self-install is not just to make it cheeper
your ment to know what your doing.



Coyote

shurl

Strange.
My folks got a phone call off eircom yesterday (i was in work)
asking if we received our self-install kit.!
(they didn't know about the missing stuff)
Also they apollogised for the delay!

Seems, to be fair, there are some decent people in Eircom, just the management could do with a bit of tweaking.


S.

bk

Originally posted by Coyote
people who are not techie should not be getting the self install
it's for people who know what they are doing
not for

you don't know what your doing then pay for a engineer
if you have any sort of a clue you can find out any info you
need with out much trouble.

self-install is not just to make it cheeper
your ment to know what your doing.

Coyote

I disagree, with a simple, well illustrated instruction manual, it should be possible for anybody to self install.

shurl

Totally!
The eircom manual/pdf is actually pretty good/clear.

Unless you have to change stuff (I.e you have a phonewatch alarm) its p*ss easy to do.

S.

Originally posted by bk
I disagree, with a simple, well illustrated instruction manual, it should be possible for anybody to self install.

GUI

i thought the manual was excellent..

for some reason i received the self-install kit as a replacement for my usb modem even though i have been on istream solo since feb..

anyways the manual is very informed and well layed out

OHP

Originally posted by MDR
do you have a digital camera ?
if so take a picture of everything you got and post it.

Any sign of that pic yet?


OHP

OHP

Originally posted by rabbitinlights
I also received "the Package"
See Picture for full contents:

You mean thats it??? Wheres the Manual etc etc etc???


OHP

Yelnahs

the manual is an online manual, u dont get it with it. I just realised, u need connect to the net to look at the manual, but the manual is there in order to give you instructions on how to connect to the net, clever eh? Not everyone has a 56k

OHP

Originally posted by Yelnahs
the manual is an online manual, u dont get it with it. I just realised, u need connect to the net to look at the manual, but the manual is there in order to give you instructions on how to connect to the net, clever eh? Not everyone has a 56k

I'm lost for words!!!

OHP

CutterIE

Hi,

I received the self install pack from eircom about a weeks ago, which was odd as I cancelled my order with them about a month ago, anyway I received the same plain brown baggy with nothing but the splitter/filters in it, there was nothing in or on the envelope telling me who had sent it, a few days later I received another baggy containing splitter/filters/wiring guide/connection settings/user information, this time the envelope and contents clearly stated that it was from Netsource.

over the last 6 weeks while trying to get my broadband setup I've delt with sales and tech's at both eircom and netsource, the main difference I've noticed between both companies is that eircom don't give a dam about their customers.

It doesn't matter how much you pay for the self install option, a wiring guide and setup information should still have been included in the package sent by eircom, with that and the setup guide you would receive with your ADSL modem/router most non-tech people would be able to setup their own broadband connection.

If you bought a wardrobe from IKEA you would expect that it would come with instructions that guide you through assembling it, maybe IKEA should do as eircom do and remove the pricey piece of paper from their flat-pack goods and advise customer that these are for carpenters only.

conclusion, eircom suck ass.

Cheers
Will

Toysrus

Has anyone got a link to this manual?
My package is still with SDS as there was no one at home to accept delivery. I'm up and running on the service but would be interested in having a read of the documentation.

Seth Brundle

I never heard of it either but try http://dsl-support.eircon.net.

shurl

I do,

Here you go:
http://www.eircom.ie/bveircom/pdf/i-streamuserA5.pdf


Cheers
Simon

MDR

I don't suppose anyone is pissed off enough to complain to COMREG ?

po0k

http://dsl-support.eircom.net./SRVS/CGI-BIN/WEBCGI.EXE/,/?St=71,E=0000000000003937852,K=5922,Sxi=1,Case=obj(8909)

^Network Configurations ettings for Win2k.
Apparently.


What kind of shite is that like?