via i love them ---- what i found out

bizmark

i know this has been said but this is great news i was on the phone this morrning to a really nice salesman and got the following info from him

Its available in cork (the really nice guy on the phone says it nationwide now)
It is available to residents not just business
55 euro a month
You have to take a ip address (its a way to get around their bussiness thing um or just to make extra money bleave what u wish) which is 10 euro a month
you can self install
they check your line while your on the phone
2 month contract

and best of all I GOT THE GREEN LIGHT !!!! BYE BYE 56k NIGHTMERE hello 564 kbs no cap and a helpful (seemingly) company

may i be the first to say up yours esat!:p
i suggest you all give them a phone

ps.i never found out the ratio of the line does anyone know if its 1:12 or 1:48 ?

bizmark

sorry i mean you get a fixed ip address

and have to take a internet domain address for a tenner sorry about that

KdjaCL

Does anyone else not find the complete lack of knowledge about these products disturbing?
No working website, no info anywhere and has anyone actually got the product yet??


Methinks its best to wait and see how others fare on the service before getting it.

kdjac

Dr_Teeth

Are you sure about that IP address bit? Why on earth would an IP address cost 10 quid a month? Sounds like a 'stupid tax' to me.

Teeth.

bizmark

ya sorry about that read the post under the first

Sloth

Wow, looks like I'm not the only fanboy here although yes I will admit the fact that no one that I know of actually has the service atm is a little odd. I ring up on Tuesday to arrange for an install date so fingers crossed I'll be up and running in no time.

bizmark

what i thing is happening with people now is that we have been getting such a **** deal for so long that people wont bleave a company which offers what we want

cant bleame them i mean eircon been messing us around so long its no longer funny

Sloth

Oh yeah I agree with you totally but why are some people going for Eircom when there are so many new options out atm? It can't just be the excuse of well they're the only ones offering it because well, quite clearly they aren't. There's so many things to hate about Eircom's service that anyone who actually goes for them at this stage deserves that piddling 3gb cap and all that entails from that. If only the other companies could get their advertising in order then they could whup Eircom any day of the week in the sales department but then thats the problem isn't it, Eircom have the financial might to make it look like they're the only one offering the service when theres cheaper/faster/better services available.

MrB

To be fair to Via, they have been doing everything right as far as getting the DSL service is concerned (well except maybe the whole compulsory domain thing, but then that is a very minor irritant compared to Eircon's compulsory "rip the customer off at every turn" thing). I have ordered my service, mostly by e-mailing one of Via's sales people, always got a reply within a couple of hours (except when I mailed at 10pm one night, guess they must go home at night ), by the same friendly sales lady, and have not once been messed around.

At the moment I am willing to suspend my normal scepticism about all things Irish services related and give them a chance.

bizmark

well i guess its like me and buying games

i bought games in smiths cork for all my consoles and pcs (ps1 n64 gamecube pc)
never once was i arsed to walk the 10 mins to check out game OH no this lazy basturd was happy to be charged more for basicly the same thing

the same happening here i thing
1.many people havent a clue
2.many people are to lazy
3.many people know eircon and be damned anyone else!
4.some people are stupid (like me lol)
5.and on like us people with no lifes most people dont spend 4 hours a night/day on the net and simple dont be arse searching out other non eircon/esat services (whichs is covered by lazy but as i said im stupid:D)

MarVeL

At the moment the major reason for going with eircom is that they are available in your area. Via were n't available everywhere but they do cost more per month than eircom and, for the majority of people, the 4Gb cap will be more than enough for the moment. Esat may be a slightly better deal for these users bu they simply aren't available in a lot of places yet though they keep saying they will be "sometime in May", which to me translates to "believe it when you see it" particularily coming from Esat.In the absence of hard data from UTV they have to excluded from consideration at the moment.

The approximately €50 price seems to have hit a sweet spot in the current Irish market and, in a lot of cases, eircom are the only game in town. Via seems to be just that little bit too expensive for most of the people I've been talking to about this, but only a very small amount.

Personally I'm leaning towards Via but I know there are others who have no interest in the unlimited cap or the fixed IP

bizmark

its important for me as i will be playing games mostly with adsl thats all i want it for

so caps would basicly be a kick in the nuts to playing a game like doom 3 star wars galaxys bridge commander armada2 elite fore 2 etc etc etc etc

then of course theirs patchs and mods for games
also game servers would take cap limit from u

so cap= no no for me

KdjaCL

At least Eircom have a website with a page to show you the ripoff prices.
I shall be very skeptical of VIA until people actually have it (i have I stream and its great cept the price and the cap for me meant nothing went over it by 36Gb one month never charged so technically there is no cap)

kdjac

Urban Weigl

It seems to me that for your extra 10 euros vith Via you get:

-- A domain name (only worth 10 euros a year though)
-- A truly static IP, handy for hosting, IP phone, etc (this could be worth quite a bit, check how much it would cost with Eircom)
-- Unlimited data transfer (If you use more than 4 gigs or 5 gigs with Eircom and Esat, this could save you a lot)
-- Better support (they're actually friendly and helpful!)

At the end of the day if you need either a static IP or more data transfer, it would be stupid not to go with Via. Otherwise go with Esat's 49.45 euro (inc VAT) deal. Or if you are dumb, go with Eircom's 54.45 euro deal and smaller cap.

MadsL

AFAIK (have been told) they have turned off interleaving on this product...

Whoooo! Hooooo! Gamers paradise...I'm signing up today...

carbsy

I've just posted off my order form complete with Direct Debit mandate etc , Anyone know when they will charge me and how it works?

shinzon

I rang them this morning got the line tested and unfortunately it failed (using eirocm exchnages), they advised that i wouldnt be able to get broadband on any eircom enabled exchanges in the near future, but that they would register my intetrest in it and if it does become available theyll contact me

Shame as i found them a dream to talk to with very professsional.

So my only option is ESAT at this stage, and I have a very funny feeling that come may I wont pass that test either cause eircoms ****ed up somewhere, I passed the test initially when the 60 euro product came out i just hope when the 45 euro comes out ill pass again

But i would whole heartedly recommend VIA to anyone there great

SHIN

Terminator

Originally posted by carbsy
I've just posted off my order form complete with Direct Debit mandate etc , Anyone know when they will charge me and how it works?

Presumably they'll debit your account once its installed and working correctly.

bk

Originally posted by Urban Weigl
It seems to me that for your extra 10 euros vith Via you get:

-- A domain name (only worth 10 euros a year though)

I believe you can also get a .ie domain name, these usually cost about EUR 100 a year, therefore better value for money.

bkehoe

Hmm, just 2 days ago they told me that it was only available in Dublin and didnt have a time scale on being available elsewhere. Either they're fast, or someone there is mistaken; hopefully it really is available nationwide.

JohnK

Originally posted by bk
I believe you can also get a .ie domain name, these usually cost about EUR 100 a year, therefore better value for money.

but you have to pay the €10(+vat?) every month so thats €120 a year

lmck

Hi all

Louise McKeown, Sales & Marketing Manager from Netsource here!

I know there have been a lot of questions about our DSL offerings..I would be more than happy to answer the questions posted on boards.ie but I am very aware that commercial postings are normally not welcome - please advise!

Regards
Louise McKeown

KdjaCL

Hi welcome to boards
Any chance the netsource website could be updated with prices and products theres a lot of ???????????`s surrounding the actual product and only people who have read every post with VIA mentioned in it actually know what the product is.


kdjac

MDR

Louise,

You are safe to answer any question asked about VIA's DSL Offerings etc, confine yourself to question answering and don't attempt any comparisions between your services over any others nor attempt to obviousily promote a product in anyway.

The IrelandOffline committee warmily welcomes you to boards.ie (even though it may not be our place to do so ), may your stay be long and pleasant. Any further queries about do's or don'ts feel free to PM me.

MrB

Originally posted by bkehoe
Hmm, just 2 days ago they told me that it was only available in Dublin and didnt have a time scale on being available elsewhere. Either they're fast, or someone there is mistaken; hopefully it really is available nationwide.

It should be available, everyware Eircon's RADSL service is.

The Clown Man

Louise,

A full list of specs would be nice along with prices and options.

Seems to be confusion over what the service actually provides.

bkehoe

MrB, thats what I thought, but when I asked them if it was available in any upgraded Eircom exchange, they said no, only in the greater dublin area. Maybe Louise could tell us where exactly its available?

Brendan

MrB

Hi Louise, it's nice to have someone in a position to answer questions around .
Just a quick one from me and I'll leave you allown, what is the average time from placing an order for self install to every thing being set up? (I faxed in my order yesterday, and am now waiting with baited breath!)
Cheers

lmck

our site will be going live this afternoon with full prices, etc.

To clarify on the domain situation, as mentioned by a number of people ..we are business ISP and as such have a min. business requirement - a domain name in addition to the DSL service for €10 per month, therefore total monthly charge €55(ex vat).

A number of people from the board has given us feedback on this and have chosen to look at this two ways:

1) pay €55 and get a free domain
2) accept the min. requirement @ €55 (ex vat) per month

To clarify the service is 512k/128k rate adaptive and comes with a fixed IP, no downloads, and a 2 month rolling contract. With interleaving turned off!

As of yesterday we can offer nationwide RADSL within all Eircom DSL enabled exchanges. So if you called and were told otherwise this is quite simply due to the fact that we only recieved confirmation yesterday.

Regards
Louise

lmck

The max. time from placing an order to a completed order is 11 working days, this is broken down by 10 days on the Eircom side and one day for us to visit your premises. If you are availing of the self install option the max. time your order will take will be 10 days

-Louise

bkehoe

Good to hear Louise! Do you offer any other normal ADSL products nationwide too, or is it only the RADSL?

Thanks,
Brendan.

Thorbar

What do you mean by no downloads?

bkehoe

No download limit probably.

peema

Originally posted by lmck
To clarify on the domain situation, as mentioned by a number of people ..we are business ISP and as such have a min. business requirement - a domain name in addition to the DSL service for �10 per month, therefore total monthly charge �55(ex vat).

What are the options with regard to domain hosting, do you just provide the domain registration, and charge extra for DNS and mail hosting?

Do you require that the domain be hosted with yourselves?

What user management options are there for the domain hosting?

lmck

At this moment in time only RADSL is available nationwide...it will be later this year before other ADSL services will be nationwide.

by no download limits we mean just that ....we don't limit you to a download amount per month/day/week/year ...we don't put any cap on your downloads, so at least you know you really have a fixed cost service.

-Louise

parasite

Is a residential product, i.e. no domain, in the pipeline ?

Synkronite

The netsource.ie website has gone live
http://www.netsource.ie

Complete with package descriptions and pricing.

MDR

super stuff ...

Dustaz

Originally posted by bizmark
its important for me as i will be playing games mostly with adsl thats all i want it for

so caps would basicly be a kick in the nuts to playing a game like doom 3 star wars galaxys bridge commander armada2 elite fore 2 etc etc etc etc

then of course theirs patchs and mods for games
also game servers would take cap limit from u

Just to clarify that these activities wouldnt really trouble a 4 or 6gb cap. Ive had Broadband for a good while and not once have i exceeded a cap due to playing games or downloading mods.



The Netsource offer just got my attention with no interleaving though, this is good news alright

Thanks for taking the time to clarify things Louise.

BKtje

I've read on here that ISDN lines have a problem being tested (only 30% chance or sommet of passing). My ISDN line failed and im wondering if there is any truth to this and if it is will you know when i will be able to retest it?

Great news on the interleaving front
Is there any way i can find out why it failed. Anypoint in me trying to order another analogue line and seeing if that passes?

Thx for any help lmck.

The Clown Man

I'll buy that for a dollar.

Or €99 and €54 p/m.

Great to see a proper flatrate broadband service finally introduced in Ireland.

Now, please, please, advertise it nationally and show the other telcos how it is done.

And the takeup should speak for itself.

MDR

I 100% echo 'The Clown Man's sentinments,

excellant service, excellant price (considering the wholesale rate),
well done ...

MrB

Originally posted by The Clown Man
I'll buy that for a dollar.

Or €99 and €54 p/m.

Great to see a proper flatrate broadband service finally introduced in Ireland.

Now, please, please, advertise it nationally and show the other telcos how it is done.

And the takeup should speak for itself.

Thats €54 +vat p/m (well I thought it was my turn to point out the vat thing:))

Sloth

Originally posted by lmck
To clarify the service is 512k/128k rate adaptive and comes with a fixed IP, no downloads, and a 2 month rolling contract. With interleaving turned off!

Then why when I rang up the other day was I told that interleaving was on and couldn't be turned off as Eircom controlled it and it was out of your hands? How come I'm suddenly getting totally contradictory comments on this?

Supercell

Originally posted by lmck
our site will be going live this afternoon with full prices, etc.

To clarify on the domain situation, as mentioned by a number of people ..we are business ISP and as such have a min. business requirement - a domain name in addition to the DSL service for €10 per month, therefore total monthly charge €55(ex vat).

A number of people from the board has given us feedback on this and have chosen to look at this two ways:

1) pay €55 and get a free domain
2) accept the min. requirement @ €55 (ex vat) per month

To clarify the service is 512k/128k rate adaptive and comes with a fixed IP, no downloads, and a 2 month rolling contract. With interleaving turned off!

As of yesterday we can offer nationwide RADSL within all Eircom DSL enabled exchanges. So if you called and were told otherwise this is quite simply due to the fact that we only recieved confirmation yesterday.

Regards
Louise

Fantastic to have you posting here Louise !

Just my 2c , the fact that you've taken the time to post here says wonders about your company, coupled with the 100% customer satisfaction pretty much, it seems that ppl have reported here, well , i'll be recommending your service to others..and as a current i-stream user...i think it's time to change to a company that seems to really care about its customers.

Thanks!

shinzon

our site will be going live this afternoon with full prices, etc.

To clarify on the domain situation, as mentioned by a number of people ..we are business ISP and as such have a min. business requirement - a domain name in addition to the DSL service for €10 per month, therefore total monthly charge €55(ex vat).

A number of people from the board has given us feedback on this and have chosen to look at this two ways:

1) pay €55 and get a free domain
2) accept the min. requirement @ €55 (ex vat) per month

To clarify the service is 512k/128k rate adaptive and comes with a fixed IP, no downloads, and a 2 month rolling contract. With interleaving turned off!

As of yesterday we can offer nationwide RADSL within all Eircom DSL enabled exchanges. So if you called and were told otherwise this is quite simply due to the fact that we only recieved confirmation yesterday.

Regards
Louise

This quote maybe a tad incorrect and i thought id clarify, netsource may indeed be able to offer this in all eircom exchanges
but not all customers will be able to get it, as i myself failed the line test today for VIA so just beware the advertising on this product it maybe available but you may not be able to get it

shin

Supercell

Regarding the domain thing, i do have several domains registered with Gandi , can i transfer an existing domain/domains to the €55 deal instead of purchasing a new one?

Jorinn

Louise, your website is inaccurate, it syays that you offer broadband from 45euro a month, you don't, because of the domain issue you offer it from 55 euro a month ex vat. TBH your executives are incompetent, the residential market for broadband is huge with your type of prduct, drop the domain name issue and you'd have me in an instant, as it is I'll be waiting for UTV's offering.

BTW, your lads in the office were very helpfull when I called in during the week.

Also, for all those wondering, if you use UTV for your calls you can still use VIA dsl. I checked this out during my enquiries.

Also check PM please Louise.

The Clown Man

The site mentions nothing about a required domain rental.

It seems to be offered as an extra service like the other extras.

The base charge is advertised at €45 +VAT (or €54 inc.)

Can someone clarify this for sure. Is the domain an extra service or is it part of the package? I'd love if Louise could clarify this for me.

Cheers.

bizmark

Louise, your website is inaccurate, it syays that you offer broadband from 45euro a month, you don't, because of the domain issue you offer it from 55 euro a month ex vat

techy speaking it isnt they offer 45 euro for busness so their right

oh god whats happening im defending a irish internet company someone slap me

also wtf is interleaveing

Mountjoy Mugger

Originally posted by bizmark


also wtf is interleaveing

Interleaving is a form of error correction on DSL, afaik.

What I do know is if you're a gamer with DSL and interleaving is on, your pings will be higher than if it's turned off.