Right this is a rant and rave against eircom

shinzon

Right these ****ers have really gotten my blood boiling, last friday when I-stream starter was launched, i duly rang in like everyone else and got my line tested and Yeah everything passed ok nps so i said id get back to them later to order.

So i was getting costs and asking questions here and elsewhere about modems and where to get em ETC. So i had 2 more questions about the service for eircom, so i went onto the live chat area, biggest flaming mistake i ever made, the first guy i got was answering all my questions professionnaly but he got cut off so i reconnected, well i got a right ****er altogether.

First thing he said is my line hasnt passed, i said what, i said 2 of your people have already said i did pass, no you havent do you want ISDN, no i said i want the BB, ring 1901 get your line tested then ring the BB order line again, there could be a fault, but i dont have to its already passed and 2 of you agents said it had, if you have a complaint ring head office good bye and got cut off

Now FFS this is ridicolous, i dont know anything now and am back at square 1

I requested a transcript of the converstaion and will post it as soon as i have it

GRRRR

SHIN

shinzon

Just so everyone can see what a shower these idiots are

Shin

Horsefumbler

Well all i can add other than their a bunch of c.unts is that when i heard the exchange in my area (leixlip) had been upgraded and i heard ppl had passsed the test and all when i rang up to see if i could get it they didn't even do a line test thay just said no its not available there yet. But the exchange had been upgraded?!?
I dunno maybe thats to b expected with adsl...

nahdoic

All these posts are making me really nervous.

my line has passed, but it's only "passed with a test warning". so the engineer has to test it out or something before you know for sure.

I really, really want ADSL. Please, please don't let it fail when the engineer tries it.

The Clown Man

All I can say is that signing up with eircom will be the biggest mistake you will make this year. They fu<k the consumer up the ass for a living. Take the alternative. Any alternative. They are all trying to best eircom in things like customer service and quality; the things eircom don't even see.

Eircom don't have a clue how to offer a service.

Jesus, they refuse people who could pass the test because their online test is total bollix. This is not the way to follow, people. A company that is too thick to even pass prospective customers on their service should be ignored.

For gods sake have some pride and go with ANYTHING else.

Just not the people who have bent you over the counter for 5-10 odd years.

Sorry, but I hate to see them actually take customers after all the shiyte that they have put them through.

Synkronite

I totally understand the feeling...

Here's my story, in November i rang requesting an ADSL line test; they told me to ring back later, however in December I was abroad so on my return in mid-January I rang again and was told I passed. Now as my dad uses the internet alot for video conferencing and stuff, he was willing to pay e107 per month for i-stream solo and I duly rang in Feb/March and they told me I had passed, and were all ready to go out and hook me up, but then I heard wholesale prices were going to be cut in half, so I decided to wait.. Mid-April now, i-stream starter is out, rang today to order, was told my line failed. I said this was impossible. She made me ring 1901-2 and check for a line fault, there was none, so I rang back and they told me I failed.

Funny thing is IOL broadband are all willing to set me up, saying I passed.. and as I understand, IOL broadband is what EsatBT buy at wholesale rates from eircom at my local exchange...

I wanted to go eircom as I wanted to have my own modem.. but err, I guess EsatBT it's going to be.

Stupid eircom don't have a fcuking clue.

shinzon

Heres the chat transscript from last night conversation with the i-stream interactice people, strange they actually sent it through but hey make of this what you will

---

i-stream : Welcome to eircom ie Web Chat , How can I help you?

You : sorry about this its colm again been disconnected twice now

i-stream : how can i help you colm?

You : anyway last question im going to go for self install option for BB, now the total outlay would for setup would 210 euro, 100 for connectuion, and 2 months rental

You : at 110

i-stream : sorry colm but your line has failed

You : rang eircom on friday the agent said it passed

i-stream : the account attached to the number you have given in your details is under a different name.

You : s

i-stream : sorry?

You : yes that my mothers account

i-stream : ok well i've checked the line and unfortunately it has failed the only alternative would be to ring 1901 and ask them to run a line check to see if there are any faults on the line.

i-stream : once we have recieved a failed out come you are unable to have dsl.

You : yes but you agent on friday told me that it has passed so im kinda bewildered here as to whats right and whats isnt, she ran the test and it said it had passed, i presume the test is the same that your running, how can it pass one day and not the next

i-stream : your exchange is dsl enabled but not your line i'm very sorry for the confusion

You : ok so the agent I was through to last friday and the agent i was on chat to just a few minutes ago said it passed and now it hasnt, right when is it going to be enabled then

i-stream : ring 1901 then ring us again on 1800503303 i'm sorry but your line has failed according to my systems the same systems all other agents are working off. 1901 will check for a fault on the line that maybe the problem

You : ok I know my line is not dsl enabled how do i go about enabling it i thought that was part of the install

You : of i steam

You : sorry i stream

i-stream : ring 1901 check for a fault there is nothing you can do to rectify a fail on your line

You : and if there isnt a fault any advice

i-stream : i'm very sorry the technology is very sensitive to distance and line quality once they are not up to standard there is nothing you can do sorry

i-stream : have you considered hi speed 64ks and with the 2 channels 128k

You : well id like to register a complaint, i do realise that its not your fault and im not getting onto you directly, but 2 of your agents have said that i can get Istream starter on my line with nps, and now your system is saying i cant get it even though ive had my line tested for esat broadband as they asked me to do it and it passed and that my exchnage is DSL enabled

You : the eircom line test that is

i-stream : i understand what you are saying, when we you told on web chat that your line passed?

You : about half an hour ago

You : and the tecg agent last friday when the service was launched

i-stream : call head office to register your complaint 1800671444 thank you

You : thank you for your assistance

---

Now heres the update to the saga this morning, did exactly what the guy above said to do, I rang 1901 got line tested and lo and behold it passed, so rang the BB people, line test failed again for BB, bought the girl upto speed, she said that shell ring later this evening so that she could pass the case onto her supe, probably will be waiting till hell freezes over on that call, i was kicking myself though cause i didnt get the guys name that tested my line, so rang back got the girls name this time just in case i need it later on, so she tested it and she came came saying that its coming back that theres a short on the line, didnt want to get into the whole thing so just asked her whats going on, she said do you have anything else plugged into the line, i said all thats plugged in is the computer on the same line, she said to unplug it and she tested again, passed this time, so according to the repairs department in dublin theres nothing wrong with the line, so the question this morning is would having the comp plugged in while their doing the test for the Broadband automatically fail me or am i really grasping for straws cause when on friday I passed the test for i-sream the comp was plugged in


All in all though im having great fun, i could go like this all day

SHIN

Dangger

There have been some recorded issues with people who have cordless phones or various extensions plugged into their master socket failing the test.

As far as I know, all the lines which are off enabled exchanges have already been tested and the results are stored in a database, which is what you access when you try their online test.

However when exactly these lines were tested I am unsure of. So if having certain types of telecoms appliances hooked up in your home has affected the first test that was carried out, it would be advisable to request another test and try to co-ordinate unplugging any suspect phone devices or extensions before they do it. It may be the reason why some people are getting lucky with retests. But some previous failures are also passing now because of the range increase with using RADSL instead of ADSL.

shinzon

well eircom has surpassed themselves. didnt get a call from them naturally so i rang back. and i spoke to the biddy i was talking to before


Apparently theres no way no how or never can i get Broadband apparently ever from Eircom

Gonna ring now and register a complaint with eircoms head office.

Damn bastards said i could get it now i cant so ill have to go esat or utvip or whatbloody ever

SHIN

Synkronite

Rang eircom again, she was was reading the notes about my account where she 'admitted' that I was informed that I passed the ADSL test and how they were all set to send me out forms for i-stream solo, however now she says I have failed for both i-stream solo and starter.. no reason given. And that sorry, she can't give me ADSL.

I rang EsatBT but they just took my details and said they will ring me back in mid-May.

Im now thinking of VIA.. as I believe they'll let me use my own modem. Stupid eircom, I was actually willing to pay for their service...

shinzon

Yeah this is very weird,, thats exactly what i got, well give it to you on day and then for no reason they fail you the next and give no reason why

Does eircom actually want to give broadband to anybody whatsoever My only option is the more expensive esatbt offering in may, expensive as in installation not monthly rental.

VIA is out mainly because there not nationwide apparently

same old **** same old country

shin

Synkronite

When we ring and ask for a test to be done on our line, do they do the actual test then, or do they simply have a database of lines that passed/failed during testings they did at earlier times.

What Im getting at here is would it possible for me to request they do a full test on my line again, as my neighbour passed, and houses further up have passed.. [Well, they all did in February, however they havent gotten it tested recently, one house does have istream solo which he says works fine].

If only Id let eircom install istream solo for me in February and downgraded to RADSL now..

LFCFan

Originally posted by shinzon
Yeah this is very weird,, thats exactly what i got, well give it to you on day and then for no reason they fail you the next and give no reason why

Does eircom actually want to give broadband to anybody whatsoever My only option is the more expensive esatbt offering in may, expensive as in installation not monthly rental.

VIA is out mainly because there not nationwide apparently

same old **** same old country

shin

With the complete and utter uselessness of €ircon do you not think it would be worth the extra few bob on installation to go with someone else so that you don't have to deal with that shower of fcukers. I'd rather had my eyes scewered with red hot needles than give €ircon any more money than was absolutly neccessary (ie. line rental).

shinzon

I cant get broadband on any ISP that uses eircom exchanges, what the customer support said to me in eircom is that the exchange in Waterford has been upgraded to DSL but my line hasnt, I would dearly wish to go wih VIA, god id give my right GONAD to have VIA but i cant, the guys there said that the exchanges that support ESAT in waterford are ESATS themselves and not eircoms thats why i passed their test and not VIAS or eircoms

SHIN

Urban Weigl

Not an ideal solution but you could ask some of your neighbours, and use wireless for the rest of the way, paying for half or all of their DSL line.

shinzon

ill be getting an engineer out to do a manual test on my line as im still fully convinced that eircom has fubared up somewhere

Shin

lynchie

Originally posted by shinzon
so the question this morning is would having the comp plugged in while their doing the test for the Broadband automatically fail me

My line kept failing for weeks last year. It was all due to the Sky Digibox being hooked into the phone box down stairs. The engineer told me that those digbox's have a habit of causing shorts on the line thus causing any line test for DSL to fail eircom's tests

Synkronite

Originally posted by shinzon
ill be getting an engineer out to do a manual test on my line as im still fully convinced that eircom has fubared up somewhere

Shin

Howd you get them to do a manual test on your line? Id like to get one done on my line also, as I *know* I was passed two months ago (twice! on two separate occassions).

Also does anyone know if they do live tests when you ring them up or do they just look at the database?

shinzon

All they do is look at the Database, as for the engineer just ring 1901 and request one

SHIN

jd

Originally posted by Synkronite
Howd you get them to do a manual test on your line? Id like to get one done on my line also, as I *know* I was passed two months ago (twice! on two separate occassions).

Also does anyone know if they do live tests when you ring them up or do they just look at the database?

They look at at a dtabase-think lines are tested in batches. Double check nothing was installed in any socket that may cause a short or similar, and that there was no change in terminal equipment.

Synkronite

Thats the thing, prior to February I just had one phone extension, when Id use the internet, Id disconnect the phone and connect the cable to the computer.. And I *passed* my ADSL test.

Since then I have 2 extensions (including a cordless phone), a third extension for my main PC, and then a fourth one which my dad uses for his laptop, but it's usually just lying under his bed (yeah he's waiting for his wireless card) So when I was told I failed, I assumed it was cos I had so much ****e on my phone lines, so I disconnected everything and rang again to get my line tested, and I failed again.. which is why I assumed it was in the databse.

I know Im in range. I know my estate is new and the copper is good, neighbours are passing their ADSL tests, the same ones who passed when I originally passed in February, it really has me stumped.

I thought ringing 1901 and requesting a tech-call out means the engineer just checks your phone line for faults and doesn't perform a new live dsl test?

How can we get eircom to do new live tests?

jd

Originally posted by Synkronite
Thats the thing, prior to February I just had one phone extension, when Id use the internet, Id disconnect the phone and connect the cable to the computer.. And I *passed* my ADSL test.

Since then I have 2 extensions (including a cordless phone), a third extension for my main PC, and then a fourth one which my dad uses for his laptop, but it's usually just lying under his bed (yeah he's waiting for his wireless card) So when I was told I failed, I assumed it was cos I had so much ****e on my phone lines, so I disconnected everything and rang again to get my line tested, and I failed again.. which is why I assumed it was in the databse.

I know Im in range. I know my estate is new and the copper is good, neighbours are passing their ADSL tests, the same ones who passed when I originally passed in February, it really has me stumped.

I thought ringing 1901 and requesting a tech-call out means the engineer just checks your phone line for faults and doesn't perform a new live dsl test?

How can we get eircom to do new live tests?

I'm normally not one for leaving in compltete quotes-but it's a pity you didn't say all this in your original post. All I can suggest is ringing up the dsl helpline and explaining the additions to the circuit in your house. Ask how often is the line rechecked. Remove all the extra terminating equipment. I knoew eircoms adsl test is quite conservative, but if you manage to get the radsl package after all of this, maybe you can go back to your setup with the extra connections. If you then have problems with your adsl connection-revert back to the original setup without all the extra connections

shinzon

My setup is as follows, 2 phones running off the same line, the same line being tested and an internet connection as well, now on the 11th when i passed the pre-qual test all this was plugged in, when i rang back for about the fifth time I had everything plugged out just in case and i still failed

So whats been basically said here is that if the database says you fail its stored and cant get a completely new test done cause the results are already stored, so i could pass if i got a completely new test done, but because the results are stored im buggered right

SHIN

Turner

With eircom you just have to push push and finally push them into giving you adsl. Their customer service department is a total mess. God knows how their Director of customer operations sleeps at night.

I tried for months to get adsl being told all the way i couldnt. In the end i just started telling as many lies as i could about what somebody else in their (customer ops) department said. Eventually I got somebody to actually set me up.

All the time I was told I couldn't get adsl, guess what, I have it!!.

shinzon

The problem is I dont really want eircoms, I want the via option, but until i get the fail on my line off the eircom databases VIA wont give me the package as they operate out of eircoms DSL exchanges, what the VIA reps said to me is that i cant get broadband out of any eircom exchanges cause my line failed, even though my exchange has been enabled

HISS BOOO

SHIN

While im on the subject does anyone know where eircoms exchange is in Waterford, I know ESATS are in tycor and Central waterford

bkehoe

Esat use Eircom's exchanges, though I'm not sure which ones Eircom have upgraded - their site just says 'Waterford'.

shinzon

Ok if esat is using eircoms exchange and I passed for broadband with them when their first residential product came out, and their using the same exchange as eircom then


WHY DID I FAIL NOW EIRCOM JUST TELL ME THATS ALL I ASK


SHIN

jd

Originally posted by shinzon
Ok if esat is using eircoms exchange and I passed for broadband with them when their first residential product came out, and their using the same exchange as eircom then


WHY DID I FAIL NOW EIRCOM JUST TELL ME THATS ALL I ASK


SHIN

but you originally passed with eircom too, didn't you?

shinzon

I did pass on he 11th of march, that quote was just for any eircom peeps that happened by lol

I also and am capable of getting ESAT broadband, which a couple of posts above that one said operated out of eircoms exchanges also hence the quote LOL

SHIN

Synkronite

I think the best way forward is to take chief's advice.. Im going to ring eircom tomorrow and insist they *retest* my line when Im prepared for one. I'll make up some lies about how I was almost offered it, and how my neighbours are being offered it right now.. And if they just do a retest for me (And Id be willing to go as high up in the management chain as possible until they do it) I'll happily order their product as a cap doesn't bother me, I just need a 24/7 connection for work purposes and ease of usage.

You try the same tomorrow Shinzon, and anyone else who is being told they cant get it just like Chief-- did and I'll post my results tomorrow. Best of luck, and thanks everyone who's helped

kamobe

Just to say that Esat/Via/Eircom use the same test when checking your line. You could perform a 'control' test with either of the other two operators. Give them a call and see what they say. If they tell you that you've passed, Eircom are lieing. If however they tell you that you've failed, Eircom are telling the truth, and whomever said you've passed originally, is a dirty liar (I guess either way Eircom have lied/are lieing )

shinzon

control test ??????

via uses eircoms line test database aint no use ringing them theyll just say what eircom said it failed.

and as ive said ive already passed esats test, so either esat uses a different test or Eircom are lying simple as that

SHIN

On a different tack can if you ask eircom would they do a live test onsite rather than that crappy online thing, was thinking about an engineer but if they dont have BB testing equipment aint much use doing that, or i just hought what is the crowds name that does the actual BB install rather than the self install couldnt they come out

shinzon

ok was on the istream chat thingie this morning, yet again had to explain all that happened so far (strange eircom never have any records when you ask them to read a case before continuing), I couldnt get a transcript either, as when I asked the cost of getting an engineer out, that damned "converstaion has been terminated due to network difficulties" thing came up

Anyhoo he did give me a slight hope, he said that eircom can do live onsite tests for broadband as well as checking foe faults on the line so long as the engineer has the appropriate equipment, which he called terminating frequency equipment.

probably just the eqiuipment he has with him anyways.

On a better note that that, dermot ahernes office droppped me an e-mail saying theyll take my case under review


Later all shin

shinzon

Well did you get onto Eircom today and what happened as regards your complaints

SHIN

OHP

My rant against Eircon is that they so nicely charge everyone the same price for their service. But not everyone receives the same service from them. I have soo many examples they wont fit in here. Ohhhh your copper wire just failed our test, ohhhh you must have a new copper wire we can give you ADSL / RADSL at an HUGE! price you will love it! BAH! :mad:


OHP

Supercell

Regarding the database pass/fail thing, getting a new line installed in my new flat next thursday (no previous line in there) ..

1) Can I ask the engineer to make sure the line he installes is adsl compatable?

2) How long will it be before this line will be on the eircom database as "pass" or "failed" for adsl? (is it reasonable to ask the engineer onsite to do this mystical test there and then and report back..[is this done automaticaly on new line installs? ] ? )

Anyone any ideas?

shinzon

1) You can ask the technician, but whether he knows what your talking about and whether you get it are 2 separate things

2) you can ring the BB helpline as soon as the lines in and get em to test

SHIN

PS if i did get a new line in here would the new number pass or fail the test with new copper wiring and all

SHIN

shinzon

Ok both comreg and dermot aherne TD have gotten in contact with me today as reagrds the situation with Broadband in waterford, both are looking into the case and will get back to me as soon as Eircom gives them anything to shout about


SHIN

see things get done if you just ask for them to be done



nice of mr aherne to send out a letter to me

shinzon

Ok guys update to the update to the update time, get a phone call from eircom just s few mins ago, they being very helpful this time saying nps well get you the service.

Then 2 minutes later COMREG calls, saying have eircom been in touch with you ETC ETC, if they come back saying one thing then telling you another then get back to us were not allowing eircom to do this to anyone anymore etc etc

So waiting for eircom to call me back, betcha ill get it this time

Oh id say broadband is just around the corner for me

So take note if they say you cant get BB then complain

Only way you will get it

SHIN

DSLinAbsentia

Sounds like you'll get the gold plated DSL cable with your kit!

Good on ya!

shinzon

if they had of said no in the beginning that would have been alright but they didnt and in a situation like that i dont take no for an answer


shin

DeVore

You go gurl!!

We need more people to take this sort of stubborn never-say-die mas-as-hell-and-I-aint-gonna-take-it-any-more attitude with the whole situation.

If Eircom are dragging their heels, lets get onto ComReg. If they dont help, lets not elect Mr Aherne (who, in actual fact SEEMS to be interested in getting us somewhere!).

Noones going to give us what we need until we make it IN THEIR INTERESTS TO DO SO.

I feel so *so* sorry for you guys still trying to get out of the 1980's...

DeV.

Synkronite

Hey Shin,

Congratulations on eircom finally promising to deliver. I rang and did the same, eircom have promised a re-test and will be ringing me back tomorrow with more details (I think their DSL staff wasnt working this evening) Nonetheless, as I originally passed the test, I hope to have DSL in the near future also- or else it's ComReg....

shinzon

were not there yet, the promised call from eorcom never came so its back to myfriend jackie in COMREG, e-mail sent waiting for eircom to have there tails between legs and grovelling to me tomorrow

Ongoing saga update tomorrow

SHIN

shinzon

Ok my own TD martin cullen got in contact this morning, says hes making enquires and this is an unacceptable situation on Eircoms part

If this keeps up bertie will be coming for dinner with the chairman of eircom with a spanner in his hand

SHIN

DeVore

I wonder if any of your (phenomenal) success so far is from people reading this thread ... hmmmm *muse*

/me waves at Bertie

DeV.

Synkronite

Okay, here's what my situation is.. I never contacted Comreg nor any TDs/Ministers as I always assumed eircom would fix it up for me. I was bounced between department and department for over an hour today by eircom (1800503303 transfers you to 1901 who transfer you to 1800460260 who transfer you to 1800503303...) I finally got annoyed and said I wanted to speak to a supervisor, Helen in Limerick, who was very nice although she didnt seem to know much about DSL, but I told her everything and within 20 minutes Lindsey from 1800512128 rang me, she did a live test there and then and said my line failed again. I told her I passed a few months earlier, she says they have been having glitches in their systems and I was possibly given a wrong answer. As usual, no reason for failing except for the possible reason of being out of range..

One thing I did find out is that lines on enabled exchanges are all rechecked every 4 weeks automatically, and that even if I passed in February I could have failed in March and April. What I suspect now is construction work being done on the road that leads on to my exchange..

As for EsatBT passing me, I think they're using an outdated database as they're simply reselling eircom's rADSL package here. Nonetheless, they said they'll call me mid-May to arrange a testing date, although I dont have my hopes up too high..

Moving to Sweden this summer, will enjoy true broadband there I guess.. Cant be hassled anymore, I have a fast connection at work, college, and no limits at home.. *sigh*

*defeated*

shinzon

Well im in the trenches for the long haul

I dont buy that crap about the eircom glitches from the biddy, as for that live test its just the database again, there fobbing you off synkronite, dont let em defeat you.

Gather yourself and start writing e-mailing complaining, its the only way to go


look at the response ive gotten so far, comreg and 3 ministers have already e-mailed me and phoned me saying there on the case, i truly believe at the end of all this ill get BB

And if I dont at least ill have some resolution as to why i passed and then i failed and what I can do to resolve or fix it so I can get BB


Shin

aoifejane

Originally posted by Synkronite
One thing I did find out is that lines on enabled exchanges are all rechecked every 4 weeks automatically, and that even if I passed in February I could have failed in March and April. What I suspect now is construction work being done on the road that leads on to my exchange..

Yip-I heard lines are automatically checked every few weeks-so the line could move from pass to fail and back to pass again. Problem could be external ie the actual line (construction like above maybe), or internal eg hooking up new equipment yourself that causes interference, shorts etc

aoifejane

Originally posted by shinzon
My setup is as follows, 2 phones running off the same line, the same line being tested and an internet connection as well, now on the 11th when i passed the pre-qual test all this was plugged in, when i rang back for about the fifth time I had everything plugged out just in case and i still failed

So whats been basically said here is that if the database says you fail its stored and cant get a completely new test done cause the results are already stored, so i could pass if i got a completely new test done, but because the results are stored im buggered right

SHIN

Looking at what you are saying here-you got the original result on the 11th-however the test may have been done up to 4 weeks previously. When did you put the two phones + modem on that particular line?

shinzon

its always been there aoifejane

ok and if the line is checked automatically every 4 weeks then the question remains why pass 1 minute and move to a fail the next and in 4 weeks move to a pass again

thats just silly and makes no sense at all

shin