NTL cable problems anyone?

R_Tribesman

i got ntl cable about a year ago , and it was really good. however in the past 3 months the service has got SH*T . Very slow , huge connection interuptions , connection reset by peer on irc , cannot ring ntl because they leave me on hold and dont answer the phone. im sick of it at the moment.

I was wondering if this is happening to everyone with cable or maybe my modem is faulty or something?

also , i heard someone saying that in the ntl installation post that they use a motorola cable modem , is this a new thing because i was givin a terayon tj210.

Is there any number other than 1800 321 321 that i could get tech support on?

maxheadroom

you could try ringing 1800 923 005 (cable modem sales) and asking them to transfer you, might be quicker, but I suspect not.

ando

ahh, the infamous NTL support, excellent service :mad:

SkepticOne

I would also check out the broadband forum on boards.ie. I think a lot of people with NTL cable modems are probably not interested in IOFFL>

Dustaz

And lo, the first thread was moved to Broadband

Celt

The only problem I have with ntl is the usenet servers, everything else is above par.

MagicBusDriver

Is there NTL tech support on Weekends?

R_Tribesman

celt , pardon my newbish question , but whats the usenet servers?

Riamfada

Originally posted by MagicBusDriver
Is there NTL tech support on Weekends?

Well if there service is as good as the one on weekdays, thats a silly question cause no-body knows because they never answer

R_Tribesman

well put grimes

maybe they dont even have technical support at all?
maybe its a conspiracy! *x-files music*

Celt

usenet servers = news group servers.

Lenny

I've only ever had the slightest one or two problems,
such as lagging for a few mins and the likes, usually power off the modem for a minute and its grand again..
Just another note.. has anybody recieved a bill from them for their cable?
I have it ages now and I am not getting billed, I don't want to be landed with a 600/700 bill off them, and their contact support is too long for me I gave up after 24 minutes of waiting..

R_Tribesman

i do get billed but they under charge me by 15 quid

€35 for the service (512k) - €5 for - modem per month
they bill me €25 per month

however i think if your using ntl digital they give you it for 5er cheaper per month , so they still under charge me by 10 quid

STaN

NTL have STOPPED signing people up for cable internet and telephony in ireland.

Just to let you know. They could be employing the old "we're crap at this", go back to 56k routine.

Mercury_Tilt

This post has been deleted.

maxheadroom

Originally posted by STaN
NTL have STOPPED signing people up for cable internet and telephony in ireland.

Just to let you know. They could be employing the old "we're crap at this", go back to 56k routine.

Emm - I signed up 2 weeks ago, and was speaking to their installations co-ordinator today (See this thread). I didn't get the impression that they had stopped signing people up, or that they wanted to. I got the impression that they were getting tired of being the poor cousin of NTL UK...

STaN

it was in the papers last sunday and in a few business magazines

Lenny

I got the same thing as Merc did about signing up a new friend..
I've gotten quite a few of them

maxheadroom

Originally posted by STaN
it was in the papers last sunday and in a few business magazines

I thought that was about their CPS telephony system and their dial-up internet offer?


If you look on the website, broadband internet is the only thing listed now.


Also, didn't those stories say something about ntl being interested in resuming their cable modem rollout?

from here
NTL will also concentrate on offering cable television service to customers, and is also considering restarting the roll-out of its high- speed internet service. The roll-out of this service, which is available to just 8,000 homes over an upgraded cable, was halted in 2001 when NTL ran out of cash.

Lucifer

havnt had any problems yet

MiCr0

yea
all ntl cable seems down in dublin at the moment
have to use *shudder* dialup

eak!

Mercury_Tilt

This post has been deleted.

MiCr0

all i can say is...............

Speed Test Report

Broadband Speed Test - for ntl:World - 1Mb service
By Daniel Elwell - dannyelwell2001@msn.com
Get this test from http://www.vantage.pwp.blueyonder.co.uk

*** THIS TEST IS NOT OWNED OR PAID FOR BY BLUEYONDER ***
If you like this Speed Test, please make a donation to help me
meet the development costs. No ISPs pay me to maintain this test.
More information: http://www.vantage.pwp.blueyonder.co.uk/donate.htm

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
These results are only a snapshot of this particular moment. They are dependant
on any other Internet use on this computer and any delays
on the Internet. To improve accuracy, run the test several times.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 1: General Ping Results
A Ping test is the time taken for a server to reply to a request

ntl:World Server:
25ms - Normal - it's about right!

UK Server 1 (www.demon.net):
38ms - Normal - it's about right!

UK Server 2 (www.bbc.co.uk):
28ms - Normal - it's about right!

UK Server 3 (www.ic24.net):
35ms - Normal - it's about right!

USA East Coast Server (www.yahoo.com):
115ms - Normal - to be expected

USA West Coast Server (www.lycos.com):
118ms - Normal - to be expected

European Server (www.marcopoly.com):
38ms - Better than average - very quick response

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 2: Custom Server Ping Results
These results are to four user-definable servers.

Blueyonder Counter-Strike 1:
35ms -

Blueyonder Team-Fortress Leage 1:
40ms -

BarrysWorld Master Server (all games):
0ms - *** PING timed out ***
Tracert to specified location:

Tracing route to 213.221.174.165 over a maximum of 20 hops
1 <10 ms <10 ms <10 ms 192.168.0.1
2 10 ms 10 ms 10 ms 172.23.103.254
3 10 ms 10 ms 30 ms 62.254.98.17
4 10 ms 10 ms 40 ms 62.254.96.137
5 10 ms 20 ms 10 ms 62.254.96.2
6 20 ms 30 ms 20 ms 62.253.187.54
7 20 ms 30 ms 30 ms 62.253.187.189
8 30 ms 30 ms 30 ms 62.253.185.238
9 30 ms 40 ms 30 ms 62.253.185.82
10 30 ms 30 ms 30 ms 195.66.224.162
11 30 ms 30 ms 30 ms 213.221.179.115
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
Trace complete.


Barrysworld Quake III Arena:
33ms -

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 3: Download Speed Results
Three downloads are tested; one from one of your ISPs servers, one through your Transparent Cache and one through an alterntive cache. This will give you an idea of how capable your connection is. Note: You should take the highest download speed into account.

ntl:World - 1Mb service Server Download:
125KB/s (1000Kb/s) - Perfect - running at full speed!

Download through Transparent Cache:
119KB/s (952Kb/s) - Perfect - running at full speed!

Download through alternative Cache (webcache.bt.net):
122KB/s (976Kb/s) - Perfect - running at full speed!

* It appears that the alternative cache is working better than the ntl:World - 1Mb service cache. To improve Web Browsing, set the Proxy Server in your Web Browser to webcache.bt.net on port 3128*
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 4: Packet Loss
50 Ping Requests are sent to your server. The packet loss is measured by how many of the packets don't bounce back to the client. High packet loss may slow down your connection.

50 packets were sent, 50 bounced back; 0% loss (estimated)
Fantastic - no packets dropped!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 5: Transparent Cache Page Fetch Time
This test times how long your Transparent Cache takes to fetch a page from the Internet. Please note that this test is subject to many different parameters and sometimes may not be 100% accurate. This test can be used to show delays when trying to view Internet sites. The timing takes place from the moment the request for the file is sent to the moment the proxy server responds.

Average time taken to retrieve a page: 0ms - At least one of the pages requested failed to download. This may indicate problems with your Webcache. Run the test again to confirm this.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 6: Network Connection Settings
The settings shown below are the settings that the system is currently using for connecting to the Internet

Receive Window: Default
Default TTL: Default

Windows 2000 IP Configuration

Host Name . . . . . . . . . . . . : upstairs
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : mshome.net
Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : 3Com Fast EtherLink 10/100Mb Bus-Master PCI Adapter
Physical Address. . . . . . . . . : 00-60-97-4F-A2-9F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.166
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
194.168.8.100
Lease Obtained. . . . . . . . . . : 30 December 2002 00:22:04
Lease Expires . . . . . . . . . . : 06 January 2003 00:22:04


Your Webcache: 80.6.230.179 (pc4-tall1-2-cust179.dbln.cable.ntl.com)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Test Statistics:
Information on the test

Time and Date: 30/12/2002 00:23:53
Test duration: 95 secondsIP address: 192.168.0.166
Username: micr0
Test Version: 2.81

carrotcake

ntl are offering 1mb now?

Lenny

Say nothing
MiCr0 just wants to show off..
Its only avaible to some people, its not avaible to the 'general' public
boards members may get it though

carrotcake

oh really? and how might one become so privileged as to upgrade their 512 to 1mb? pm's welcome

carrotcake

something that's been at me for a while: does anyone else have the problem where their cable connection goes dead? judging by the lights on the cable modem you'd think everything was ok, but it takes a restart (of the computer) to get the connection going again. i've tried looking for a pattern, but haven't found one

Mercury_Tilt

This post has been deleted.

Celt

Originally posted by carrotcake
something that's been at me for a while: does anyone else have the problem where their cable connection goes dead? judging by the lights on the cable modem you'd think everything was ok, but it takes a restart (of the computer) to get the connection going again. i've tried looking for a pattern, but haven't found one

Use ethernet.

Lenny

I had that problem too,
Go to your device manager..
if you're using a network card, select its properties.. and turn off ther option "let them PC power down this device to save power"

carrotcake

i was hoping it wasn't the usb connection! oh well, i've looked around device manager and there's the same power-saving option under 'usb root hub', so i'll try that and hopefully it'll work. otherwise i'm off to jaguar to get that €10 ethernet card

MagicBusDriver

Buy a decent NIC, Peats have one for €20.

STaN

marx computers have 1 for 13

carrotcake

and knowing peats, it's probably the same

carrotcake

...no different with the power-saving disabled. i'm off to get a nic

Lenny

Since your using usb.. how much ram have you got?

carrotcake

512mb

i found newer drivers on http://homepage.ntlworld.com/robin.d.h.walker/cmtips/index.html so i'm trying them as a last resort. so far, the computer's been on for 13 hours and things are going smoothly, but we'll have to see if it's still like that 24 hours from now... i'm not expecting much

maxheadroom

Just got NTL cable (512) installed - here's my results:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Speed Test Report

Broadband Speed Test - for ntl:World - 512k service
By Daniel Elwell - dannyelwell2001@msn.com
Get this test from http://www.vantage.pwp.blueyonder.co.uk

*** THIS TEST IS NOT OWNED OR PAID FOR BY BLUEYONDER ***
If you like this Speed Test, please make a donation to help me
meet the development costs. No ISPs pay me to maintain this test.
More information: http://www.vantage.pwp.blueyonder.co.uk/donate.htm

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
These results are only a snapshot of this particular moment. They are dependant
on any other Internet use on this computer and any delays
on the Internet. To improve accuracy, run the test several times.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 1: General Ping Results
A Ping test is the time taken for a server to reply to a request

ntl:World Server:
31ms - Normal - it's about right!

UK Server 1 (www.demon.net):
34ms - Normal - it's about right!

UK Server 2 (www.bbc.co.uk):
33ms - Normal - it's about right!

UK Server 3 (www.ic24.net):
45ms - Normal - it's about right!

USA East Coast Server (www.yahoo.com):
125ms - Normal - to be expected

USA West Coast Server (www.lycos.com):
116ms - Normal - to be expected

European Server (www.marcopoly.com):
35ms - Better than average - very quick response

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 2: Custom Server Ping Results
These results are to four user-definable servers.

Blueyonder Counter-Strike 1:
47ms -

Blueyonder Team-Fortress Leage 1:
40ms -

BarrysWorld Master Server (all games):
0ms - *** PING timed out ***
Tracert to specified location:

Tracing route to 213.221.174.165 over a maximum of 20 hops
1 8 ms 7 ms 7 ms 10.135.23.254
2 26 ms 8 ms 9 ms 62.254.98.17
3 8 ms 10 ms 8 ms 62.254.96.137
4 13 ms 10 ms 8 ms 62.254.96.2
5 21 ms 21 ms 22 ms 62.253.187.54
6 37 ms 23 ms 24 ms 62.253.187.185
7 29 ms 29 ms 30 ms 62.253.185.238
8 29 ms 62 ms 50 ms 62.253.185.82
9 27 ms 28 ms 29 ms 195.66.224.162
10 34 ms 31 ms 29 ms 213.221.179.115
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
Trace complete.


Japanese Ping Server (VERY long distance!):
0ms - *** PING timed out ***
Tracert to specified location:

Tracing route to 211.13.208.202 over a maximum of 20 hops
1 8 ms 27 ms 7 ms 10.135.23.254
2 10 ms 9 ms 14 ms 62.254.98.17
3 11 ms 8 ms 7 ms 62.254.96.137
4 21 ms 20 ms 18 ms 62.253.187.50
5 19 ms 17 ms 20 ms 62.253.187.178
6 26 ms 23 ms 23 ms 62.253.185.138
7 93 ms 93 ms 94 ms 213.105.173.2
8 92 ms 92 ms 94 ms 213.105.173.10
9 98 ms 97 ms 124 ms 198.32.160.25
10 96 ms 94 ms 93 ms 203.181.106.161
11 180 ms 167 ms 183 ms 203.181.106.129
12 270 ms 270 ms 271 ms 210.132.91.109
13 280 ms 290 ms 279 ms 203.181.96.118
14 299 ms 294 ms 300 ms 202.239.171.142
15 300 ms 295 ms 295 ms 210.155.132.91
16 282 ms 298 ms 282 ms 210.155.132.134
17 297 ms 296 ms 297 ms 210.155.133.12
18 279 ms 279 ms 296 ms 211.13.208.202
Trace complete.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 3: Download Speed Results
Three downloads are tested; one from one of your ISPs servers, one through your Transparent Cache and one through an alterntive cache. This will give you an idea of how capable your connection is. Note: You should take the highest download speed into account.

ntl:World - 512k service Server Download:
60KB/s (480Kb/s) - Perfect - running at full speed!

Download through Transparent Cache:
72KB/s (576Kb/s) - Superb - much higher than expected

Download through alternative Cache (webcache.blueyonder.co.uk):
0KB/s (0Kb/s) - **** SERVER ERROR: Unexpected error from Server****

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 4: Packet Loss
50 Ping Requests are sent to your server. The packet loss is measured by how many of the packets don't bounce back to the client. High packet loss may slow down your connection.

50 packets were sent, 50 bounced back; 0% loss (estimated)
Fantastic - no packets dropped!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 5: Transparent Cache Page Fetch Time
This test times how long your Transparent Cache takes to fetch a page from the Internet. Please note that this test is subject to many different parameters and sometimes may not be 100% accurate. This test can be used to show delays when trying to view Internet sites. The timing takes place from the moment the request for the file is sent to the moment the proxy server responds.

Average time taken to retrieve a page: 124ms - Slightly poorer than expected

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 6: Network Connection Settings
The settings shown below are the settings that the system is currently using for connecting to the Internet

Receive Window: Default
Default TTL: Default

Windows IP Configuration
Host Name . . . . . . . . . . . . : familyroom
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810X Family PCI Fast Ethernet NIC
Physical Address. . . . . . . . . : 00-40-F4-48-C9-18
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 81.98.89.171
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 81.98.89.254
DHCP Server . . . . . . . . . . . : 62.254.96.20
DNS Servers . . . . . . . . . . . : 194.168.8.100
194.168.4.100
Lease Obtained. . . . . . . . . . : 04 January 2003 20:16:34
Lease Expires . . . . . . . . . . : 05 January 2003 11:54:55


Your Webcache: <font face="Arial" size=2>
<p>Microsoft VBScript runtime </font> <font face="Arial" size=2>error '800a01fb'</font>
<p>
<font face="Arial" size=2>An exception occurred: 'GetNameFromIP'</font>
<p>
<font face="Arial" size=2>/downloads/cache.asp</font><font face="Arial" size=2>, line 8</font>

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Test Statistics:
Information on the test

Time and Date: 04/01/2003 22:14:20
Test duration: 128 secondsIP address: 81.98.89.171
Username: [Not disclosed]
Test Version: 2.81

Broadband Speed Test - www.vantage.pwp.blueyonder.co.uk
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

And, if anyone could tell me about this mysterious NTL 1 mBit service, I'd be very interested in hearing it (PMs welcome)

carrotcake

i think i know what's been causing it: kazaa. or v2.0.0 build 2 of the kazaalite.com edition of kazaa to be precise.

iirc, the connection's only died when i left kazaa running overnight. (and when i come back the next day kazaa has crashed, as it always does when left on for a certain amount of time.) last night i left it downloading from an ftp and the night before i left it idle.

i was running kazaa yesterday whilst browsing at the same time, and it slowed everything right down after about 10 minutes, even tho i was only getting about 10k out of kazaa. my overall speed (through performance monitor) wouldn't go over 15, but once i closed kazaa i was back up to top speed.

tonight i'll leave kazaa open, and i'll see what happens. either way i'm getting a nic. might was well since they're only a tenner and it'll speed up the computer a bit

Lenny

Maybe its a lession not be ripping tunes?
Kazaa works grand for me, I left it connected for over a week yesterday.
change your ****ty os..

carrotcake

who said it was tunes? what version of kazaa u got?

carrotcake

ok, what will hopefully be my last post on this...

i tried leaving kazaa on overnight using an ethernet connection with a nic i have for networking to another computer, and all was fine the next morning. got that €10 nic yesterday, tried kazaa again and all was fine this morning

i've noticed that in comparing the usb to both nic's, the usb gets a more steady consistent download rate of about 72-78k when downloading a big file. but with the nic's, while still averaging the same speed, it jumps around at about 60-90k... odd


on a side note, i was wrong in saying that kazaa had been crashing all the time.

BigEejit

Have a scratch around for Kazaa Lite 2.02 with K++ V2 (the K++ V2 gives you 1000 participation and other goodies ... )

carrotcake

i've seen those alright, but i'm a bit edgey about going back up to 1000 all the time. i read on a site that you can be caught if you do it too much, so i usually go into the 800's

i've also seen another way using regedit, where you restore your pl. i'd probably give that a shot if only i could find that site again...

Lenny

HOw are they going to stop you when you're using the username kazaaliteuser@kazaa.com

carrotcake

that's what i thought, but i thought i better not chance being proved wrong. i can't say i've heard of anyone actually being banned tho. it probably is a load of s****...

Lenny

Take advatage of a good program before it gets stoped :rolleyes:

82Wolf

Anybody out there know whats the problem in sharing this F***ing NTL Cable Broadband Service.
I just bought a router to use via Cat5 Cable, used the wizard (D Link), does it work NOOOOOOOOO !

HELP

I am about to throw it all out.

Thanks

:mad:

:eek:

maxheadroom

82Wolf wrote:

Anybody out there know whats the problem in sharing this F***ing NTL Cable Broadband Service.
I just bought a router to use via Cat5 Cable, used the wizard (D Link), does it work NOOOOOOOOO !

HELP

I am about to throw it all out.

Thanks

:mad:

:eek:

Emm, firstly calm down. Secondly, try describing your problem a bit better.

As an initial troubleshooting step, did you turn off your cable modem before connecting it to your router?

RicardoSmith

Why post this in a thread thats a year old?