Clearwire have updated their website

RangeR

I noticed yesterday that Clearwire have updated their website. I was upset to see that they are offering new subscriptions a special deal of €30 instead of €50 for the first 6 months [2Mb]. All of us "Beta Testers" are fogotten about.

For such a good company, it just feels like a kick in the face. At least I still have a descent connection. Can't quibble too much, I suppose.

redzer007

So is the clearwire service good? Is there ever any interuptions? The reason I ask is Im thinking of moving to them, and Im going to VOip for my calls and get rid if my landline.

I've been onto them and they are certinally keen.

Anyone had any problems?

Thanks

Red

RangeR

I use VoIP every day, for about 4 hours each day for work. I generally don't have problems. SOMETIMES I get the odd dropped packet or maybe ONE call will have bad quality, but in general I am very happy with the service.

I think I've had one outage in the time I've been with them but during their testing phase when they were doing stuff to the high site.

spooky donkey

What is their web site so I can go have a look. Im sick of IBB anyway.

sisyphus

I was upset to see that they are offering new subscriptions a special deal of €30 instead of €50 for the first 6 months [2Mb]. All of us "Beta Testers" are fogotten about.

Is this the case? Emailed someone in Clearwire about this just now. If they're reducing costs for new customers to €30 for the first 6 months, then surely their initial customers should also be looked after. Or are they money hungry, like some other wireless providers, and looking for a load of new people to sign up so they can hammer their network?!!
Happy enough myself with the conncetion thus far, bar a minor outage one day, and being offline for a few hours. Speeds go up and down a bit, but they're generally quite good. Hope this doesn't change too much with all these new fancy offers!!

falteringstar

I see they have a student deal. Im gonna take credit for that, I suggested that in email to a number of companies. Glad one of them took it up!

RangeR

spooky donkey wrote:

What is their web site so I can go have a look. Im sick of IBB anyway.

www.clearwire.ie

god's toy

Anyone got pings?

byte

I see their contract terms is 24 months, if you want just a 12 month contract, it's an additional €39 fee!

The student package seems pretty good though

techie_2006

It's not available in Tallaght yet.

Unfortunately, your address is not currently covered by Clearwire. Please complete the form below, including the address where you would like to obtain Clearwire service and a Clearwire representative will contact you when service is available

dahamsta

Or Cork. I'd take this in the blink of an eye if it was available in Cork.

Sparky

i see im on the boarder line even if i wanted it, btw do you have to do the same as ripwave, position it at a window or will it work off the desk?
just curious

eth0_

No you can use it anywhere. You can hook the modem up to your cig charger in the car and have broadband anywhere within their coverage map which is sweet.

dub45

byte wrote:

I see their contract terms is 24 months, if you want just a 12 month contract, it's an additional €39 fee!

The student package seems pretty good though

With contracts with the dsl providers now at last getting shorter a minimum contract of 24 months is absolutely ludicrous and should be reason enough not to sign up with any Company that would look for it. Reading the terms and conditions would suggest that at the end of any contract period it automatically renews for a further 12 months!!!!!!!!!!!!!!!:eek: Again that should be resisted strongly - afaik with most companies once you complete your initial minimum period there is a months notice required to quit - be warned about this crowd!!!!!!!!

23. Termination/Early Termination Fee. You shall maintain Service for the duration of any minimum Initial Term (as set forth on the Order Form). After any Initial Term, Service will automatically renew for additional consecutive one-year periods, unless terminated as provided in these Terms. You may terminate the Service at the end of the Initial Term or at the end of any renewal term, by contacting Clearwire’s Customer Care department as set forth at www.clearwire.ie and giving notice of termination at least sixty (60) days in advance of the next scheduled renewal date. If you terminate your Service for any reason or your Service is terminated by Clearwire for any violation of the Agreement prior to the end of the Initial Term, you will be liable for an early termination fee of $250, or such other early termination fee as may be specified on your Order Form

Blaster99

Haha, $250. Quality.

Those are pretty diabolical T&C's. Automatic 12 month renewal is crap. Well spotted.

RangeR

Hmmm, I have to say, I didn't spot that in my T's & C's. But I didn't really have much of a choice but to go with them.

antodeco

Rang up Clearwire about the T&C's and new offer. T&C's are a misprint, and they have changed their t&c's now. Goes into a standard monthly rolling contract. Also, all us original customers are getting the discounted 6 months also. Yay!

RangeR

Yes, I got confirmation on that today too

Mr_Man

Anyone got any idea what the contention ratios are on their various products?

M.

Yggr of Asgard

Mr_Man wrote:

Anyone got any idea what the contention ratios are on their various products?

M.

According to sales on ClearPerformer it's 1:10 .

dub45

antodeco wrote:

Rang up Clearwire about the T&C's and new offer. T&C's are a misprint, and they have changed their t&c's now. Goes into a standard monthly rolling contract. Also, all us original customers are getting the discounted 6 months also. Yay!

Misprint?:eek: that paragraph must quality as one of the longest and most deliberate 'misprints' in history!!!!:rolleyes: They must think people are idiots. The terms and conditions are still on the site with no corrections. they are still looking for a minimum of two years on their sign up so anyone purchasing as of now has no comeback whatsoever!!!!!

Be very wary and if you are signing up make sure and get a printed and dated copy of the so called revised Terms and Conditions without any 'misprints':mad:

See para 23 http://www.clearwire.ie/iopen24/defaultarticle.php?cArticlePath=151_163

Now you would think that anything as important as minimum periods renewal etc would figure much earlier in the document so forgive me for thinking that maybe they do not want customers to notice this very long 'misprint'.

Yggr of Asgard

If you look at 23 as "dub45" suggests you may notice that the figures are in $. A quick look at the T&C on the US site shows you that they copied over most of their T&C and changed US to Ireland and .com to .ie.

I think the T&C are work in progress sort of speak, not very professional.

If you look through them you notice that they actualy can request a credit report about you and report your payments (or non) to a credit reference agency.

Or if you look further you see that they have the right to block certain services (like in the US they stopped SIP ports for VOIP) and so on.

But we live in a free country where nobody forces you to accept what somebody is offering you. If you don't like it than don't sign it.

If you rather pay EirCom for crappy service forcing you to have a landline you don't use otherwise accepting their way more complicated T&C's than that's up to.

I for one am happy because even if I have to give 60 days notice before my contract ends, I am saving money because even with an entry free offset by the 6 month discount I have a better service than with EirCom.

Now if they would charge me the same as they do in Belgium or Denmark, hey that would be nice, but Ireland is always a little bit more expensive.

philologos

I think that clearwire offer a good service to the areas that they do cover

Blaster99

Looks more expensive in Denmark and cheaper in Belgium. A 3Mbps service available in Belgium for €38.99pm. That's the kind of prices they will need to charge here too to get anywhere.

philologos

Europe has always been at a higher scale in broadband terms.
I think that magnets 4Mbit with phone and tv for €82 is decent

Mac daddy

They still do not have any coverage maps....

I'm waiting on Glenageary to be covered i got a email about two weeks ago they performing test on the area and the mast.

So hopefully it should be any day now that i can get it.

dub45

dublin-texas wrote:

If you look at 23 as "dub45" suggests you may notice that the figures are in $. A quick look at the T&C on the US site shows you that they copied over most of their T&C and changed US to Ireland and .com to .ie.

I think the T&C are work in progress sort of speak, not very professional.

If you look through them you notice that they actualy can request a credit report about you and report your payments (or non) to a credit reference agency.

Or if you look further you see that they have the right to block certain services (like in the US they stopped SIP ports for VOIP) and so on.

But we live in a free country where nobody forces you to accept what somebody is offering you. If you don't like it than don't sign it.

If you rather pay EirCom for crappy service forcing you to have a landline you don't use otherwise accepting their way more complicated T&C's than that's up to.

I for one am happy because even if I have to give 60 days notice before my contract ends, I am saving money because even with an entry free offset by the 6 month discount I have a better service than with EirCom.

Now if they would charge me the same as they do in Belgium or Denmark, hey that would be nice, but Ireland is always a little bit more expensive.

You cannot have DSL BB without a telephone line - as you say yourself we live in a free country so how are Eircom forcing anyone to have a landline?

Eircom give a very consistent bb service - they may be expensive but there are very few complaints on boards about the actual service that they provide.

Two years in bb terms is an eternity - similarly requiring two months notice of quitting is out of line with all of the other isps afaik. If Eircom tried to do something like that there would be an outcry.

So copying over American t&c's can be described as a misprint? Surely a reputable company will make sure its terms and conditions are correct from the start?

antodeco

im sure they probably have to check their t&c's legally first before changing them. Im happy to use clearwire. Email alan.ryan@clearwire.ie for more information. Signed up with him, told me to refer others to him, im sure he'd be happy with the business

DamoVOTF

Couple of questions on Clearwire:

Can someone link me to this student deal somewhere? I cant find it on their site.

How does this service work for Online gaming? I play EVE and WoW and need a service to play them. My college has wireless but blocks all the ports.

They have offered me the service in Blackrock but does anyone know of the signal strength and quality of service?

I havent phoned them yet, which I plan to do once I finish class.

dub45

antodeco wrote:

im sure they probably have to check their t&c's legally first before changing them. Im happy to use clearwire. Email alan.ryan@clearwire.ie for more information. Signed up with him, told me to refer others to him, im sure he'd be happy with the business

What makes you state that? It is up to them to make sure their terms and conditions are correct so who would they have to check them with legally?

A reputable firm will have 'proper' terms and conditions and as if to illustrate why potential customers should be dubious of this crowd the so called misprint is still up so if you sign up now you are signing a contract that will automatically renew for a further 12 monthsunless you give sixty days notice of termination!

You shall maintain Service for the duration of any minimum Initial Term (as set forth on the Order Form). After any Initial Term, Service will automatically renew for additional consecutive one-year periods, unless terminated as provided in these Terms. You may terminate the Service at the end of the Initial Term or at the end of any renewal term, by contacting Clearwire’s Customer Care department as set forth at www.clearwire.ie and giving notice of termination at least sixty (60) days in advance of the next scheduled renewal date. If you terminate your Service for any reason or your Service is terminated by Clearwire for any violation of the Agreement prior to the end of the Initial Term, you will be liable for an early termination fee of $250, or such other early termination fee as may be specified on your Order

Mac daddy

I signed up today should have it in the next three days or so.

Bye bye ibb

DamoVOTF

falteringstar wrote:

I see they have a student deal. Im gonna take credit for that, I suggested that in email to a number of companies. Glad one of them took it up!

I rang the guys at Clearwire and asked about the student deal, and they didnt seem to know much about it. Said he would ring back tomorrow about it.

Anyone know where I can get details on this? I really want this service if it is any use for gaming on.

b3n

Not available in Swords yet either :-\

Does anyone know if they will be offering to people renting and in ground floor apartments?

Cheers

BeardyGit

@ dub45 - Do you work for IBB marketting by any chance? You're not a legal expert (that much is quite apparent) and you're also obviously not using Clearwire. I'd suggest you leave it to those of us with actual experience dealing with the company and product to report our findings. Everyone's got an opinion etc.....Read through *ANY* T&C's and you'll find something you won't like. It's the nature of the modern and dynamic business beast.

@ b3n - Yep - I'm renting and was running my Clearwire on the ground floor in an area which suffers from very poor radio reception in general and it worked fine. I'm very happy with the service and when I moved it upstairs (1st floor bedroom window got 5 x 5 (100% for those who've never seen Smokie and the Bandit ) signal quality.

Unfortunately for you, they're only covering south east Dublin at the moment so you'll probably have to wait. For those of you interested in gaming, a mate has been using the 2mb package for a few weeks and is VERY happy with the latency - He's reporting sub 40 stats constantly.

To the doubters I'd suggest we all remember that this is a company who are trying to get it right first time and keep it that way. I'm not saying they're dealing with everything that crops up in what one might consider to be a 'professional' manner but they're better than the competition.

Blaster99

They cover a lot more than just south east Dublin: http://www.clearwire.ie/iopen24/defaultarticle.php?cArticlePath=117_173. Including Swords.

I incidently appreciate that Dub45 has pointed out the issues with their T&C's.

BeardyGit

Yes indeed - The coverage is much better - Last time I checked (which was only out of a passing interest) Swords wasn't listed. Might be worth checking your address using the coverage lookup they've provided.

I don't like T&C's in any case - What I'm saying is that they come with the territory. If you're not a pi55-taker then nobody should have to worry about the T&C's - It's all standard ISP bumph and the reality is that although you might accept them you're entitled to more than they might suggest through consumer protection legislation here in Ireland anyway.

Clearwire could end up going arseways in a years time but I'm really hoping they keep their noses clean and provide the service I'm getting at the moment. Yes it might look like they're trying to tie people in to their service. Yes it might look 'expensive'. But as far as I'm concerned if they provide a good quality service then I'll be sticking with them - The 12 month minimum won't be a concern at all. If they screw up, legislation protects me from their T&C's. Believe me, I've been through this with IBB and it's lead to a small claims court process......

dub45

Gil_Dub wrote:

@ dub45 - Do you work for IBB marketting by any chance? You're not a legal expert (that much is quite apparent) and you're also obviously not using Clearwire. I'd suggest you leave it to those of us with actual experience dealing with the company and product to report our findings. Everyone's got an opinion etc.....Read through *ANY* T&C's and you'll find something you won't like. It's the nature of the modern and dynamic business beast......................

.

I certainly dont work for IBB. And I am not a legal expert the points I make have nothing got to do with being a legal expert however I am concerned at the terms and conditions that BB companies offer their customers.

Often people especially newcomers sign up for contracts without ever reading the terms and conditions and the chickens come home to roost when they find they have to leave a company before their initial term is up. We should be seeking as a general principal that contracts are as short as possible allowing for the fact that companies are entitled to recoup some of their investment.

For any company to describe something so important in their terms and conditions as a misprint beggars belief. For any company to have the initial sign up default period on their application form as a two year one and to expect people to accept a further automatic sign up period of a year (unless a sixty day period notice is given) to me is highly questionable and I think as many people as possible should be made aware of this.

Why are you so concerned about people's attention been drawn to this?

And remember you cannot report your findings on the particular aspects of the terms and conditions that I am pointing out until it is time for you to terminate your contract with them!!!!!!!!!!!

DamoVOTF

Whoops double post there. Thanks for the gaming advice.

Talking to Clearwire today they said that their terms and conditions are 12months then 1 month rolling. Whether this is reflected in the terms and conditions yet is another matter.

dub45

]

DamoVOTF wrote:

Whoops double post there. Thanks for the gaming advice.

Talking to Clearwire today they said that their terms and conditions are 12months then 1 month rolling. Whether this is reflected in the terms and conditions yet is another matter.

I will give you one guess!!!! Now wouldnt you think that they would be very anxious to clear up this 'misprint'? Verbal terms and conditions over riding written terms and conditions? that has to be a new one:rolleyes:

Ludo

Considering ordering clearwire today as I cant get any other provider currently other than satellite. One question though...what if I break dnt 10G or 20G limit per month? Does anyone know their changes for this as I cant see it on their website?

O in

The clearwire website tells me there is only reception available above the ground floor at my address but i live in a bungalow. Does anyone know if i can put the modem in my attic or does it need a room with a window to pick up anythin?

Tiesto

dont worry i wouldnt take much notice of the ground floor.....

Yggr of Asgard

O in wrote:

The clearwire website tells me there is only reception available above the ground floor at my address but i live in a bungalow. Does anyone know if i can put the modem in my attic or does it need a room with a window to pick up anythin?

For me they said, I had no coverage at all but he came out, found a strong signal (4 of 5) on the 1st floor and a good signal (2 of 5) on the ground floor.

If you need you can put it in the attic or a room with a window looking toward the mast. And if that is the case, they have something called "ClearPlugs" which means the signal is than transported from the modem via your power cables in the house to where ever you need to LAN port.

Plankmonkey

So what is the verdict on Clearwire?? I'm hoping they're good I'm out of options, can anyone recommend them or are they muck?