IBB in Blanch down for 5 hours now

LegacyUser · 03-10-2005 2:06pm #1

IBB has been down for over 5 hours now in Blanchardstown.

aubhall · 03-10-2005 4:16pm

bubby wrote:

IBB has been down for over 5 hours now in Blanchardstown.

What mast are you on?

Not at home but i am on the atrium.

aubhall · 03-10-2005 6:05pm

confirmed 36k average since 10:15 this morning, atrium mast

irlrobins · 03-10-2005 6:14pm

As always near perfect (~1.9Mbps) connection from RTE Mast.

Mutant_Fruit · 03-10-2005 7:11pm

Its peak usage time, and theres next to no packetloss! WTF is going on? Have IBB finally got off their asses and resolved the numerous capacity issues they had on their servers? I hope to god they have and they keep it fixed!

LegacyUser · 03-10-2005 7:48pm

well, I am still having issues.

aubhall · 04-10-2005 6:42am

bubby wrote:

well, I am still having issues.

Still the same at 6:30 this morning

Mutant_Fruit · 04-10-2005 6:53am

Theres probably no packetloss for me because they've knocked a bunch of customers offline meaning less people choking up the network for the rest of us. I really do have very little faith left in IBB.

LegacyUser · 04-10-2005 9:14am

It was still too slow this morning where I was too. I had to drive 20 miles to an alternative source ..

Yesterday, I told IBB that they could give me an explanation for the downtime and an apology .. or come get their equipment.

This morning at 9.15 i got a call asking if they could collect their equipment tomorrow. Problem is, I won't be working from home anymore as I don't have an internet connection. So, they will have to wait until the next day I take off (next year) .. or fix the connection.

I gave them my solicitor's address for further contact. had enough with them.

spooky donkey · 04-10-2005 4:49pm

irlrobins wrote:

As always near perfect (~1.9Mbps) connection from RTE Mast.

Well yer doing well getting on the RTE mast from blanch.

My IBB was fine yesterday got good pings too, im on the atruim. But today its gone dog slow cant game and my email took over an hour before I stoped it. I bearly got this posted and it took me long enough.

Drapper · 04-10-2005 5:11pm

spooky donkey wrote:

Well yer doing well getting on the RTE mast from blanch.

lmfao! some singal from Blanch to RTE is right !!

aubhall · 04-10-2005 5:46pm

Spooky it was all your fault then ;-)

Weird mine is getting better, almost back to normal.

Tracing route to boards.ie [82.195.136.36]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms - [firewall]
2 70 ms 37 ms 20 ms 83.141.64.65
3 146 ms 62 ms 78 ms dn40-fe-0-0-0-331-ballycoolin.irishbroadband.ie
[62.231.52.149]
4 73 ms 78 ms 170 ms dn04-fe-1-3-0-352-guinness.irishbroadband.ie [83
.141.117.185]
5 131 ms 89 ms 194 ms dn42-as0-0-ibis-access.irishbroadband.ie [62.231
.52.153]
6 150 ms 202 ms * dn42-ae0-50-ibis-gw.irishbroadband.ie [62.231.52
.157]
7 127 ms 123 ms 143 ms suez-inex.hosting365.ie [193.242.111.23]
8 146 ms 127 ms 140 ms corerouter1.hosting365.ie [82.195.128.7]
9 121 ms * 129 ms boards.ie [82.195.136.36]

Trace complete.

irlrobins · 04-10-2005 7:32pm

Drapper wrote:

lmfao! some singal from Blanch to RTE is right !!

Yea yea, obviously i'm not in Blanch. Just pointing out that the whole network isn't gone fubar.

spooky donkey · 04-10-2005 8:07pm

The whole net work never goes fubar.

I tried playing some UT on UIE tonight and my pings were up at 600- 900. Couldent play obiously. Boards is real slow also. It took me to attempts to get to the BB fourm. For a minute there I though IBB were trying to stop me posting my problems.

Im almost out of my contract and NTL has come. So i`ll be saying bye bye To IBB soon I think.

LegacyUser · 04-10-2005 8:41pm

Well, I got my phoneline in the house connected today!! I gave IBB a choice yesterday when it was down from 10am to 5pm. It took them 4 hours to escalate the issue "cause not enough people had complained". Did you ever hear the likes of it!!

Anyways, told them if they didn't get back to me with an explanation as to what is going on that they could come out and collect their gear! They rang this morning. I told them I cannot work from home anymore becuase I don't have a reliable internet connection => I have to go into work and would not be around to let them in. They have to wait until I have an alternative.
I cancelled the direct debit today.

I explained the situation to the girl this morning who rang, gave her my solicitor's address and she said she would call me back. Nobody called!!
Internet is still connected.!

Roll on new adsl connection.

BTW - the problem with IBB is that they are not giving the 2MB lines since they have got more customers they have increased contention (which they actually have no way to monitor). They are taking money off customers for increasing lines (1MB to 2MB for example) etc and NOT increasing them at all.

pete · 04-10-2005 8:56pm

bubby wrote:

BTW - the problem with IBB is that they are not giving the 2MB lines since they have got more customers they have increased contention (which they actually have no way to monitor). They are taking money off customers for increasing lines (1MB to 2MB for example) etc and NOT increasing them at all.

What are you basing this on?

Blaster99 · 04-10-2005 10:50pm

It doesn't matter whether they monitor it or not, they clearly don't give a **** either way as many people experience speeds below the minimum speed implied by the contention ratio.

Shaney Seanie · 05-10-2005 10:10am

for the first time in months ive been getting good speeds since yesterday. it had been a complete joke up to now. i can actually do things like listen to streaming audio. And i can surf the web at the same time. im in harolds cross on the 2mb conection and the guinnesses mast. its flying along very nicely. i hope its not just until everyone elses problems are sorted...

anyway, i rang towards the end of august and complained that the service was crap and that i didnt want to pay until it was sorted and they agreed and didnt take the standing order last month and gave me a months credit. they started charging again this month and i was going to complain again seeing as they never actually got back to me like they said they would but then the speeds got good so i didnt bother.

LegacyUser · 05-10-2005 10:13am

pete wrote:

What are you basing this on?

Someone who worked there told me

Mutant_Fruit · 05-10-2005 2:58pm

Packetloss is at 3% now... and its not even peak hours yet. I predict a rapid decline to the usual 15%+ packetloss.

irlrobins · 05-10-2005 3:00pm

i would have thought you're right in the middle of a peak period?

Mutant_Fruit · 05-10-2005 4:11pm

Nah, peak period would be when residential users would be at home, from 7 - 9pm. Thats when it'd get used the most.

spooky donkey · 05-10-2005 5:09pm

Mine is still screwed up. Im downloading at 40k and uploads are non existant. I havent tried to game on line im afraid what my pings are going to be like. I`ll ring and complain tomorrow. I was too busy to ring them today, but I had kida hoped it might be fixed when I got home today. Who was I kidding im dealing with IBB!

spooky donkey · 05-10-2005 6:39pm

i take it all back they really improved since yesterday. Yesterday pings were lie 900 to the UIE server. Today im getting around the 350 mark such a bit improvement.

Note the sarcasn in this post!

aubhall · 05-10-2005 10:02pm

noted ;-) because mine is still a bit rocky to say the least

1 <1 ms <1 ms <1 ms - [firewall]
2 88 ms 109 ms 89 ms 83.141.64.65
3 329 ms 216 ms 572 ms DN40-fe-0-0-0-331-ballycoolin.irishbroadband.ie
[62.231.52.149]
4 128 ms 235 ms 164 ms DN04-fe-1-3-0-352-guinness.irishbroadband.ie [83
.141.117.185]
5 * * 256 ms DN42-as0-0-ibis-access.irishbroadband.ie [62.231
.52.153]
6 179 ms 141 ms 153 ms DN42-ae0-50-ibis-gw.irishbroadband.ie [62.231.52
.157]
7 184 ms 168 ms 226 ms suez-inex.hosting365.ie [193.242.111.23]
8 201 ms 195 ms * corerouter1.hosting365.ie [82.195.128.7]
9 168 ms 168 ms 252 ms boards.ie [82.195.136.36]

Macker1 · 05-10-2005 11:27pm

Get rid of IBB. I did last month and I can tell you its a great feeling not to be getting ripped off.

todd10k · 06-10-2005 3:56am

1 Month and a half ago, i sent an email to darren brooks, supervisor of the customer care dept at IBB. i told him "i have had enough" with IBB, and that i was canceling the direct debit. i have 2 months left on my contract. no IBB rep has telephoned me on my contact address, and their mast still sits on my roof. aint heard a word from them, but at least im no longer forking out cash. i expect to hear from them soon, as metro is coming. im without an internet connection, so i need metro to come soon

im gonna send a mail to the metro rep on boards. im in blanch, so i know how crap their service is.

spooky donkey · 06-10-2005 7:00am

Aubhall Those trace routs are very similar to mine that I did last night.

Metro is comming i head some one say. I must look into this one I know nothing about them.

spooky donkey · 06-10-2005 9:39am

I just got off the phong to IBB. They tell me that a router has gone down on the atrium in D15 and that they are replacing it today. They had better do this or i`ll be ringing them tomorrow and ghiving them a lot of grief. The guy dident give me a time it would be fixed at so im assuming it will be dont by close of busniess today.

Drapper · 06-10-2005 10:04am

spooky donkey wrote:

I just got off the phong to IBB. They tell me that a router has gone down on the atrium in D15 and that they are replacing it today. They had better do this or i`ll be ringing them tomorrow and ghiving them a lot of grief. The guy dident give me a time it would be fixed at so im assuming it will be dont by close of busniess today.

think thats a fob spooky!!

spooky donkey · 06-10-2005 1:23pm

Whats a FOB?

paddy · 06-10-2005 2:12pm

spooky donkey wrote:

Whats a FOB?

They're fobbing you off i.e. telling you what you want to hear to get you off the phone.

aubhall · 06-10-2005 4:38pm

well they really did something today, noted an outages around 12:30-1:30.

When it came back speeds were bck to normal, but seem to havegone down again

Mutant_Fruit · 06-10-2005 5:10pm

7% loss at the moment. Rising slowly but surely... i'll be giving em a ring tomorrow.

Red Alert · 06-10-2005 6:22pm

i would be very interested to know how these mythical dumb pieces of technology called routers manage to fail IBB and not anyone else... oh sorry, that's right, they're probably trying to put 1000% of its rated capacity through it. did these people just buy their kit from argos and start up an ISP?

spooky donkey · 06-10-2005 6:47pm

true my router was as cheap as they come and is on 24/7 and I never have a problem with it. So any way close of busniess came and went today and its still buggered as I predicted. I`ll be ringing tomorrow and asking why I got lied to today. Or fobed off as drapper out it.

Metro has arrived, thank god

spooky donkey · 07-10-2005 9:19am

OK so I rang this morning. They said the router was fixed and that now there is a problem at my and and that a tech will call me back to sort out the problem. I doubt that I will get a call back but ya never know.
I dident tell the guy who I was just that I had a problem with atrium. He put me on hold then came back to ask who I was. After I told him I got put on hold again for a long time. Then he found my account verifyied it was me then I went on hold agan to be told i`ll get a call back. Very strange carry on I thought like there was something flaged on my account. " another boards.ie bitch " or somethign like that im guessing. Then im promised a call back. Its just occoured I can use these threads as a record of all my calls to them. Some thing tells me it will be weeks before this gets sorted and by then i`ll be out of my contract.

Is any one else on Atruim having problems or was it fixed yesdarday for ya. I know aubhall and a few others were in the same boat.

Drapper · 07-10-2005 10:33am

spooky donkey wrote:

OK so I rang this morning. They said the router was fixed and that now there is a problem at my and and that a tech will call me back to sort out the problem. I doubt that I will get a call back but ya never know.
I dident tell the guy who I was just that I had a problem with atrium. He put me on hold then came back to ask who I was. After I told him I got put on hold again for a long time. Then he found my account verifyied it was me then I went on hold agan to be told i`ll get a call back. Very strange carry on I thought like there was something flaged on my account. " another boards.ie bitch " or somethign like that im guessing. Then im promised a call back. Its just occoured I can use these threads as a record of all my calls to them. Some thing tells me it will be weeks before this gets sorted and by then i`ll be out of my contract.

Is any one else on Atruim having problems or was it fixed yesdarday for ya. I know aubhall and a few others were in the same boat.

Hope you get sorted out for tonight we all missesd your antics on the server last night !!

spooky donkey · 08-10-2005 10:46pm

OK im in wexford on my brothers Eircom conection with great pings and so on and so fourth. Anyway I got a text from home to let me know the the net has gone down altogether on the atruim. One of our neighbours called in who also has IBB so see if ours was down so it seems im not the only one gone down. I dont care how quickly this gets fixed now im getting on to metro and letting my neighbour who called in know that metro is out there and has to be better than the crap ive recieved from IBB over the last year.

aubhall · 09-10-2005 7:57pm

majorly pissed off with ibb this weekend, saturday it went down about 4:15 attempted to come bck up sunday around 12 and then came bck up around 3..... wtf

Nevyn · 09-10-2005 8:08pm

Yes it is back but crawling along at between 11k and 33k.
Not broadband by anyones defination.

spooky donkey · 10-10-2005 4:59pm

aubhall wrote:

majorly pissed off with ibb this weekend, saturday it went down about 4:15 attempted to come bck up sunday around 12 and then came bck up around 3..... wtf

How was it when it came back? mine is so bad im not even using it atm. I rang them for the third day in a row. Got promised a call back for the second time. Said they would ring tomorrow morning when im at home. I think its just more FOB from IBB.

Drapper · 10-10-2005 5:29pm

spooky donkey wrote:

How was it when it came back? mine is so bad im not even using it atm. I rang them for the third day in a row. Got promised a call back for the second time. Said they would ring tomorrow morning when im at home. I think its just more FOB from IBB.

Thats cat man !! you'd think they could sort something like a bloody router out !!!

me thinks you should get more seriuos !! RAGE !!!

LegacyUser · 10-10-2005 7:02pm

Can it get any sillier????

C:\>ping www.irishbroadband.ie

Pinging www.irishbroadband.ie [62.231.32.213] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 62.231.32.213:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\> ping www.boards.ie

Pinging www.boards.ie [82.195.136.36] with 32 bytes of data:

Reply from 82.195.136.36: bytes=32 time=10ms TTL=57
Reply from 82.195.136.36: bytes=32 time=17ms TTL=57
Reply from 82.195.136.36: bytes=32 time=13ms TTL=57
Reply from 82.195.136.36: bytes=32 time=13ms TTL=57

Ping statistics for 82.195.136.36:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 17ms, Average = 13ms

andrew163 · 10-10-2005 7:20pm

The server www.irishbroadband.com is probably set to refuse pings

From a UTV connection:

C:\Documents and Settings\Andrew>ping www.irishbroadband.ie

Pinging www.irishbroadband.ie [62.231.32.213] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 62.231.32.213:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Andrew>ping boards.ie

Pinging boards.ie [82.195.136.36] with 32 bytes of data:

Reply from 82.195.136.36: bytes=32 time=133ms TTL=51
Reply from 82.195.136.36: bytes=32 time=127ms TTL=51
Reply from 82.195.136.36: bytes=32 time=119ms TTL=51
Reply from 82.195.136.36: bytes=32 time=134ms TTL=51

Ping statistics for 82.195.136.36:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 119ms, Maximum = 134ms, Average = 128ms

C:\Documents and Settings\Andrew>

Nevyn · 10-10-2005 7:38pm

:rolleyes:

C:\Documents and Settings\Thaed>ping www.boards.ie

Pinging www.boards.ie [82.195.136.36] with 32 bytes of data:

Reply from 82.195.136.36: bytes=32 time=187ms TTL=57
Reply from 82.195.136.36: bytes=32 time=122ms TTL=57
Reply from 82.195.136.36: bytes=32 time=118ms TTL=57
Reply from 82.195.136.36: bytes=32 time=118ms TTL=57

Ping statistics for 82.195.136.36:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 118ms, Maximum = 187ms, Average = 136ms

C:\Documents and Settings\Thaed>ping www.unreal.ie

Pinging unreal.ie [193.120.123.142] with 32 bytes of data:

Reply from 193.120.123.142: bytes=32 time=136ms TTL=55
Reply from 193.120.123.142: bytes=32 time=153ms TTL=55
Reply from 193.120.123.142: bytes=32 time=98ms TTL=55
Reply from 193.120.123.142: bytes=32 time=85ms TTL=55

Ping statistics for 193.120.123.142:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 153ms, Average = 118ms

spooky donkey · 10-10-2005 9:24pm

Those pings look a lot better than I have been seeing. My pings were up in the 999 range when I tried to go on unreal.ie.

aubhall · 10-10-2005 10:23pm

spooky donkey wrote:

Those pings look a lot better than I have been seeing. My pings were up in the 999 range when I tried to go on unreal.ie.

here they are

ping boards.ie -t

Pinging boards.ie [82.195.136.36] with 32 bytes of data:

Reply from 82.195.136.36: bytes=32 time=106ms TTL=56
Reply from 82.195.136.36: bytes=32 time=103ms TTL=56
Reply from 82.195.136.36: bytes=32 time=129ms TTL=56
Reply from 82.195.136.36: bytes=32 time=143ms TTL=56
Reply from 82.195.136.36: bytes=32 time=130ms TTL=56
Reply from 82.195.136.36: bytes=32 time=119ms TTL=56
Request timed out.
Reply from 82.195.136.36: bytes=32 time=146ms TTL=56
Request timed out.
Reply from 82.195.136.36: bytes=32 time=163ms TTL=56
Reply from 82.195.136.36: bytes=32 time=136ms TTL=56
Request timed out.
Reply from 82.195.136.36: bytes=32 time=109ms TTL=56
Reply from 82.195.136.36: bytes=32 time=93ms TTL=56
Reply from 82.195.136.36: bytes=32 time=104ms TTL=56
Reply from 82.195.136.36: bytes=32 time=115ms TTL=56
Reply from 82.195.136.36: bytes=32 time=107ms TTL=56
Reply from 82.195.136.36: bytes=32 time=133ms TTL=56
Reply from 82.195.136.36: bytes=32 time=109ms TTL=56

Ping statistics for 82.195.136.36:
Packets: Sent = 19, Received = 16, Lost = 3 (15% loss),
Approximate round trip times in milli-seconds:
Minimum = 93ms, Maximum = 163ms, Average = 121ms

ping unreal.ie -t

Pinging unreal.ie [193.120.123.142] with 32 bytes of data:

Reply from 193.120.123.142: bytes=32 time=160ms TTL=54
Reply from 193.120.123.142: bytes=32 time=149ms TTL=54
Request timed out.
Reply from 193.120.123.142: bytes=32 time=122ms TTL=54
Reply from 193.120.123.142: bytes=32 time=175ms TTL=54
Reply from 193.120.123.142: bytes=32 time=122ms TTL=54
Reply from 193.120.123.142: bytes=32 time=107ms TTL=54
Reply from 193.120.123.142: bytes=32 time=124ms TTL=54
Request timed out.
Reply from 193.120.123.142: bytes=32 time=136ms TTL=54
Reply from 193.120.123.142: bytes=32 time=141ms TTL=54
Reply from 193.120.123.142: bytes=32 time=96ms TTL=54
Request timed out.

Ping statistics for 193.120.123.142:
Packets: Sent = 13, Received = 10, Lost = 3 (23% loss),
Approximate round trip times in milli-seconds:
Minimum = 96ms, Maximum = 175ms, Average = 133ms

spooky donkey · 11-10-2005 9:19pm

Those pings are not too bad. today i was getting in the 200 - 300`s on unreal.ie but web pages are taking ages to load up. I actually got a call back today where the guy tried to tell me that my connection was fine but it was not. He got me to download from their ftp and i was getting 887 bytes, yes less than 1 k. So he said he would raise it with second level and email me back. I have had no email so i`ll be ringing them tomorrow. One day, just one day they will fix my problems with 1 call and in 10 mins not weeks to months like it uasually takes.

aubhall · 11-10-2005 10:51pm

THIS says it all i think..... grumble... see attachment

spooky donkey · 12-10-2005 7:20pm

Thats an intresting graph aubhall!
What did you use to make it? I should do the same. I notice youre out going ( I assume this is youre uploads) is not too far off youre incomming ( downloads i think ).

My downloads are a similar speed but my uploads are limited ao 5k max. When I use VOIP software no one can make out what I say but I can hear most of what they say,

I rand IBB today about all this for the 5th time and spend 29 mins on hold to them. Only to be told that they are working on it and my problem is unuasual. I had to call off a clan match tonight cause I couldent play and its going on 2 weeks now that i can not game online at all. That 24 quids worth of service that I wont be getting back. Im getting off IBB as soon as I can. Im sick of they way they carry on. Oh and dont email them they delete their emails.

IBB in Blanch down for 5 hours now

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