I WILL lose my job soon because of IBB

RangeR

Hi,

Some of you may have read my posts from previous months in regard to my issues with IBB. If not feel free to look them up

Anyway, it has got to a point where my service has degraded so much in the past few days, not to mention months, that :

* Outlook freezes for about 30 seconds while receiving two or three 4KB emails
* Cannot use VoIP for my international buisness calls, have to use ISDN
* Cannot use my Windows applications via VPN at all

I wrote a letter of complaint, three pages long, a few hours ago. But my connection has gotten worse since this morning.

I rang up their customer care. The minute I got through, I apolgised to the guy as it wasn't his direct problem and that I KNOW he can't help me.

I explained my situation. He went away and talked to his superviser and came back. The ONLY thing they can do for me is to not charge me until I'm transferred to Park West from Siac. They couldn't even give me a time frame. This was because, as he said, they have over subscribed. And get this... They are still accepting connections. I can't put my job on the never-never.

He was a nice guy, very sympatetic and geniunly wished me good luck when I told him that I am taking legal proceedings against IBB for loss of earnings, expensive daily phone calls, both to their support line and international, and to the potential loss of my job.

Now, you might be wondering, how I will lose my job. I need a high upload speed, 512KB minimum. There are no other providers out there offering such a service, that I know of, without robbing you blind.

On an average day, I will make and take about eight 30 minute VoIP calls [average] and transfer about 300MB up and down on a daily basis. I am a single person operation in Ireland and my requirements aren't extreme, except that the transfers must be fast.

Just letting the world know, no other reason for this post. Just sounding off.

Unless anyone has an alternative idea that I haven't thought of.

TimTim

Sorry to here that IBB are ****ing you and everybody else they are milking for cash.

Did you ever look at Smart's business products or Esat's SDSL?

I can't get the exact links, but a search in either IrelandOffline forum on Broadband so come up trumps.

seamus

What kind of package are you on? It would seem strange that they would allow the quality of business packages to degrade so poorly due to oversubscription.

Would it be worth, in the short term, signing up for the cheapeast DSL or cable packages as a fall-back should the IBB go down?

Drapper

IrishTLR wrote:

Hi,

Some of you may have read my posts from previous months in regard to my issues with IBB. If not feel free to look them up

Anyway, it has got to a point where my service has degraded so much in the past few days, not to mention months, that :

* Outlook freezes for about 30 seconds while receiving two or three 4KB emails
* Cannot use VoIP for my international buisness calls, have to use ISDN
* Cannot use my Windows applications via VPN at all

I wrote a letter of complaint, three pages long, a few hours ago. But my connection has gotten worse since this morning.

I rang up their customer care. The minute I got through, I apolgised to the guy as it wasn't his direct problem and that I KNOW he can't help me.

I explained my situation. He went away and talked to his superviser and came back. The ONLY thing they can do for me is to not charge me until I'm transferred to Park West from Siac. They couldn't even give me a time frame. This was because, as he said, they have over subscribed. And get this... They are still accepting connections. I can't put my job on the never-never.

He was a nice guy, very sympatetic and geniunly wished me good luck when I told him that I am taking legal proceedings against IBB for loss of earnings, expensive daily phone calls, both to their support line and international, and to the potential loss of my job.

Now, you might be wondering, how I will lose my job. I need a high upload speed, 512KB minimum. There are no other providers out there offering such a service, that I know of, without robbing you blind.

On an average day, I will make and take about eight 30 minute VoIP calls [average] and transfer about 300MB up and down on a daily basis. I am a single person operation in Ireland and my requirements aren't extreme, except that the transfers must be fast.

Just letting the world know, no other reason for this post. Just sounding off.

Unless anyone has an alternative idea that I haven't thought of.

Comreg........... man thats terrible, if you need to use somewhere in the evening to work PM me you can call over to my gaff anytime to use my BB¬

paulm17781

Are you on a business package? I know most of the residential packages don't guarentee service but surely business ones do.

Gilgamesh

seriously, I agree with seamus, are you on a business line?
if so, ask the hotline to put you through to the escalation manager ASAP.
I had an issue over the last two weeks with my business line and got so p!ssed with them that I escalated it to COMREG, they sent a formal complaint while I was on the phone (this was the second time I went through comReg btw.) and 1 hour Later I got called by IBB, who have now assigned me a technical account manager, they are changing our Antenna, are placing a dedicated receiver for us on the Ballymun Mast and we have got our own frequency, this is happening next week, have a fixed time and everything.

now if you are on a 'normal' contract then sorry, but you are just plain stupid for not investing money, if your job depends on this connection so much.

bk

You may have some other options

NTL cable BB - 3m down, 300k up for €45 - ok so it isn't 512k up, however it should be just about enough for you and as long as you aren't in D15 it is very stable.

Smart have LLU DSL products with 512k up, I'm not sure how much it costs.

www.leap.ie have LLU SDSL products with 1m (about €100) and 2m (about €200) upload speeds. They also have business wireless products which are supposedly much better then IBB, with SLA's etc.

Finally if all else fails you should get a Eircom Business DSL line which has 3m down, 256k up for about €100. Maybe just as a backup to IBB.

RangeR

Thanks for all the support, guys.

I'm on the business package 1Mb 8:1. This is the pre free upgrade package. I haven't been upgraded yet.

Yes, I should be getting a certain service level, but I am not. As their support guy said about 2 hours ago... They're is NOTHING IBB can do because the bandwidth is justnot there. They have too many customers. All they can do is not charge me for the trickle of 'broadband' I am getting.

At one point today, and this is my worst day so far, my speeds were about 50Kbps download and about 5Kbps upload, with up to 20% packet loss. How am I supposed to do the work I have to do with that type of connection.

Drapper, thank you for the offer but I need fast connection everyday, business hours. That is just unworkable. I have DSL at home but 128 or even 256 just isn't fast enough upload. No way can I do VoIP and would only be about 60% productive as compared to a fully working IBB connection. It's something I suppose. Just means I have to work from home

I have written a letter of complaint fo IBB and will send it today. I was going to wait the 10 business days to get onto COMREG but I'm not going to bother. I'm getting onto them tomorrow as I have numerous reference number from un resolved issues [well all the same issue] with IBB.

Just got a call back from the Advertising Standards body also a few minutes ago. They are very interested in IBB's advertising policy. They asked me to put my complaint in wirting so I'm doing that on their website now.

RangeR

bk wrote:

You may have some other options

NTL cable BB - 3m down, 300k up for €45 - ok so it isn't 512k up, however it should be just about enough for you and as long as you aren't in D15 it is very stable.

Smart have LLU DSL products with 512k up, I'm not sure how much it costs.

www.leap.ie have LLU SDSL products with 1m (about €100) and 2m (about €200) upload speeds. They also have business wireless products which are supposedly much better then IBB, with SLA's etc.

Finally if all else fails you should get a Eircom Business DSL line which has 3m down, 256k up for about €100. Maybe just as a backup to IBB.

Hmmm, NTL, no. I'm in Naas and Chorus have that neck of the monopoly covered. Anyway I use Sky Digital, not Chorus. Heard too many bad things about them. Ever get the feeling that the majority of Irish Businesses expect us to bend over?


As a side not to my complaint to IBB, does anyone have a wav or mp3 recording of the current IBB Advert on radio? I want to get the exact wording of their advert to make my complaint to ASAI. Or if you have the exact wording yourself, please post it here.

Rkiver

Well guess who just got a call from IBB in a most apologetic mood? I mentioned references to problems are having, and it appears they actually read these boards. Still if they are having issues a formal email to people apologising would be nice.

Sponge Bob

IrishTLR wrote:

Now, you might be wondering, how I will lose my job. I need a high upload speed, 512KB minimum. There are no other providers out there offering such a service, that I know of, without robbing you blind.

Smart have 4096/512 business bb in the city centre exchanges

Leap have wireless 512 up dotted around

Dunno where siacsite is, never heard of it

zuma

IrishTLR wrote:

Hmmm, NTL, no. I'm in Naas and Chorus have that neck of the monopoly covered. Anyway I use Sky Digital, not Chorus. Heard too many bad things about them. Ever get the feeling that the majority of Irish Businesses expect us to bend over?


As a side not to my complaint to IBB, does anyone have a wav or mp3 recording of the current IBB Advert on radio? I want to get the exact wording of their advert to make my complaint to ASAI. Or if you have the exact wording yourself, please post it here.

Believe it or not a company/sub government department actually exists which monitors Irish media and as such have copies of everything airedby irish broadcasters.
The ASAI should/will know of these people already...so you dont need any transcript of audio.

Adey2002

I placed my complaint to comreg yesterday and have also lodged a complaint with asai this morning as well. Still waiting to hear back from either.

zuma

Just heard their new add on TodayFM...the road analogy one and got a line that appears interesting:

Irish Broadband wrote:

....our broadband is 2 meg download and upload....

Now is that 2MB/s or 2Mb/s???....also it is a direct statement of speed with no "up to" included.
Eircom are smart enough to include the "up to"!!!

Praetorian

SDSL would suit you perfectly. Go for it if you can get it / afford it!

oscarBravo

zuma wrote:

Now is that 2MB/s or 2Mb/s???

Mb/s. I don't know who the hell decided to start using B/s as a measure of bandwidth, it completely confuses the issue.

zuma wrote:

....also it is a direct statement of speed with no "up to" included.
Eircom are smart enough to include the "up to"!!!

There's a difference. Eircom's products are often not physically capable of handling the speeds advertised, as they are rate adaptive (RADSL).

dub45

Adey2002 wrote:

I placed my complaint to comreg yesterday and have also lodged a complaint with asai this morning as well. Still waiting to hear back from either.

Has anyone ever tried to complain to the Director of Consumer Affairs about bb issues such as this or will they try to point people towards comreg?

dub45

Rkiver wrote:

Well guess who just got a call from IBB in a most apologetic mood? I mentioned references to problems are having, and it appears they actually read these boards. Still if they are having issues a formal email to people apologising would be nice.

While it is nice that companies might read boards surely to God it would be far better if they dealt with complaints that people put directly to them? Isnt that what support lines are supposed to be for?

beller b

If IBB read boards then surly they know by now its all going to come down on them. One good action taken by either comreg,IASA or cunsumer affairs & every one will know how Sh**e they are... btw The Wise Man was wise & got out before the ship goes down..LOL

pugleon

I sympathise with ya. I'm on call alot and in addition run alot of websites that I need high upload to. You could complain till this board is blue in the face but what’s the point. Trust me when I say IBBS SIAC high site isn’t the answer to your problems, I'm on it on a 2mb and have to call them couple of times a week about it. At this stage I've stopped bothering. They're over contended everywhere, poor network management and with the slow process of getting additional dishes on their high sites it'll be a while before things are back to normal no doubt.

Switch over to something else, the newlands cross exchange and palmerstown exchanges are open for dsl so there’s little reason for you not to if my guesstimates on where you are at are close to the mark. Should be enough with a solid 128 for you to make voip calls, ensure you are using something with a good method of compression (cisco's older stuff is rubbish so look around if it’s a hardware based unit). Or like the guys are saying ring around for small business deals. Netsource.ie do one for 85 plus or minus the vat depending on how you are fixed. 3mb/256...And if you aren’t able to claim vat back ya need to get ya head together and talk with the tax office about being self employed.

There are days when I'm uploading a couple of gigs to various sites for beta testing and I'm willing to go the DSL route so no reason why it shouldn't work for you. Overnight uploads and resuming after voip calls will help too.

256 is do-able, and at least stable with a low latency. It's alot different with this technology you have to understand, the overall throughput is better due to the low latency and drops so its the equivilant of being on a 512 IBB without the bs... Hope that makes sense. If you can't get DSL move to somewhere you can. If your job really is at stake then invest a little in something else. What have you got to lose, it won’t get better on IBB trust me I’ve been with em years for my sins, but not any longer....

Adey2002

zuma wrote:

Just heard their new add on TodayFM...the road analogy one and got a line that appears interesting:

Ha! The balls of IBB to use a road analogy in an advert considering their parent Company and the problems they cause on the Toll Bridges!

That must be what it is! NTR aren't used to having freeflowing traffic, so demanded that IBB add a bit of congestion!

zuma

oscarBravo wrote:

Mb/s. I don't know who the hell decided to start using B/s as a measure of bandwidth, it completely confuses the issue. There's a difference. Eircom's products are often not physically capable of handling the speeds advertised, as they are rate adaptive (RADSL).

Hahaa.
I didnt mean for anyone here to answer those hypothetical questions "oscarBravo" as I know those answers myself.
Its just that Joe Bloggs wont and trying to see it from their point of view.

The way they said that you will get 2 Mb/s is very dirty as few people actually get the quoted speeds from IBB these days due to oversubscribing their services.

pugleon

OB....If you were getting 50KB/sec down 15KB/sec up (using that as thats what your Job Blog sees when downloading, which by the way would be throughput minus connection overhead... A perfectly acceptable way of mearsuring the connections ability) stable on a 2MB DSL adaptive connection. Consistantly. With low pings and drops. Worst case...

Isn't that better then a so called 24:1 ratio 2mb which due to major over contention and the fact the technology itself isn't fool-proof and can go down, and in most cases will only average 15KB/sec down/up?

Everyone knows that ADSL is distance and conditions dependant. It's advertised very clearly as such. Even when you ring and they test lines for the service they state this so there is no false hope/advertising. What the guys on the board are stating quite rightly is that your average person off the street is being told IBB are 10/20 times faster then dial up, great for gaming/ downloading/ voip etc. A serious alternative to DSL and leased lines!!! WTF! Lies lies and more lies.

I find it strainge that there are any posters happy with that as a service, do you people work for IBB or something??? It's either that or you must be some of the lucky ones with no one else using your high site. Regardless, that wont go on much longer so enjoy it while it lasts.

Sponge Bob

Back to the original problem .

You may be able to get (expensive) 512/512 or 1024/1024 SDSL from ESAT BT in Naas.

ESAT BT are the opposite of IBB in the sense that ESATBT are institutionally incapable of selling a product of theirs to an end user despite the fact that the product works just fine . Keep at them .

spooky donkey

And it pissing rain today. I some how know that its caused by IBB we well. The weather man couldent get his mail, no god dident get the email about it being summer here and sent it. No cable in heaven.

SparkyLarks

Heaven's wireless.

IRISH TRL, Good luck with the case agains IBB. Here's a few ideas on what you can do to get your setup working as well as possible on a DSL line, as that seams to be your only option.

I am suprised that you need 512 though
if your sending 300 Mb a day that shouldn't be a problem for a 128 connection. it's 5 hours of sending time. It's a lot but managable.
I'm assuming that you problem is that you can't make phone calls while sending files on a 128 line. 128 should be adequate for VOIP if your not uploading.

What type of files are you sending?
are you sending by email?
there may be a way to reduce the volume of data your sending.
Are you sending it all at once or split out over the day.
How big are the files.
Can you upload you files at night?

You should be able to get 256 upload on DSL though,
Is it possible to set up a system where you can give VOIP prioirity over uploads.
Or split you connection so your uploads only take 128k and leaves room for VOIP?
I'd still suggest that you look at reducing the data you send if possible een if your on a 256 line.

I'd also suggest you put a post up asking the good people of boards on how to set up a system that will allow you to send 300 MB a day and have VOIP Calls. on a 256kb setup, because I don;t know that much about seting up these things

kaizersoze

IRISH TRL.
Your job is in your hands not IBB's.
If the service your getting is affecting your ability to work then get rid of it. Look at what is available and make the changes. Don't wait for someone else to sort out your problem.
Why not get 2 phone lines installed and get 2mb/128kb incl. linevrental on both from BT @ €50 each = €100pm. Use 1 for downloads and VOIP and the other for upload/download.
then theres the possibility of SDSL.
There are options but you have to take matters into your own hands.

Drapper

kaizersoze wrote:

IRISH TRL.
Your job is in your hands not IBB's.
If the service your getting is affecting your ability to work then get rid of it. Look at what is available and make the changes. Don't wait for someone else to sort out your problem.
Why not get 2 phone lines installed and get 2mb/128kb incl. linevrental on both from BT @ €50 each = €100pm. Use 1 for downloads and VOIP and the other for upload/download.
then theres the possibility of SDSL.
There are options but you have to take matters into your own hands.

not if your in the middle of a 12 contract and the ISP disagrees with your problem ! in the above he would have to pay for 3 ISPs! Also, you dont pay you get blacklisted by a companie who does not give a sheeite !!

why should he??

RangeR

I have to say, some of the posts you guys made has realy cheered me up a lot.

Anywho, to answer some of your questions, Sparky and others:

* My VoIP HAS to be G.711 which is about 80 to 85K per second, This I have no choice in. I can not use compression.

* I have to use VoIP and upload / download at same time, in real time. In the normal sense of the word, it's not really upload / download all the time in file transfers. Any one or more of the following will always take place over VPN during my VoIP call
** The need to send or receive an email, sometimes with attachment
** The need to use my ticketing application to log the customers issue and look over other related issues
** The customer may need to send my log files for analysis. The size of these files could range between 7MB to 90MB per call.
** Use windows explorer [not internet explorer] to copy files from and to network server in Boston. Again, these could range from about 7MB to 90MB. About once a month, this is about 1GB in one download when we release new version of server software. But this can be done outside hours.
** During a call, while I'm doing the above, my co-workers in Boston also tend to email large attachments to our department.

** In other words, normal office duties, running normal windows applications, that any office person would do but take it for granted because you are working over a 100/1000MB internal LAN. I do all of this over my net connection which is sooo much slower.

* The reason I need G.711 [uncompressed codec] is that the application we sell is a computer telephony server product. Out telephony server is setup to use G.711 and canont be changed becuase our customers and on the road sales engineers are configured for same. Also, as a CT server provider, we can't have bad voice quality on our calls.

Now, you may be able to see why 128K or even 256K upload speed is no good to me. One VoIP call pretty much takes EVERY bit of upload bandwidth, if you consider that you very rarely get the full 128k out of the line.

I *might* get away with 256, but that will slow me down something awful. But I'm looking into it.

As of today, I am working from home and will be for the foreseeable future. I have 1Mb/128Kb Esat DSL. Still not using VoIP but I can do everything else. Fair enough my uploads suffer but realistically it's much faster then IBB. At least I can work.

I have sent in my letter of complaint yesterday and expect for my IBB contract to be terminated withint the next 2 weeks [fingers crossed]. Well to be honest, I'm not expecting IBB to respond, true to form. If that happens, it may be a further 2 weeks for COMREG to intervene on my part. I am currently looking into other solutions.

An absolute is getting the 256 upload on my home DSL but I'm also looking into Clear Wire. Their high site is just down the end of my road in Naas. I rang them two days ago and told them that I had sever reservation about their product, considering my situation with IBB and considering the fact that it looks like RIPWAVE!!!!! They are coming out to my home [very nice chaps] to give me a demo [not really needed but I won't argue once they are gone in 30 minutes, I'm a busy man ] and leave the unit with me for a month [free]. Then I can trash the hell out of it and see if my connection holds up.

If I do keep the ClearWire, we will be drawing up a special contract that if their system doesn't perform to my needs, which I will inform them in writing, then contract terminated immediately, even if I'm locked into their normal contractual terms. They had no problem with this.

To summarise about more expensive products. I cannot afford them. While I'm a one man show here in Ireland, I'm still employed by the company in Boston. I only earn a normal salary. So it's not a business in where there is a chance of making money outside my normal paycheck. SDSL is out the window as BT are charging rediculous money for it.

Anyway, IBB are or will be gone. I was also going to get them in my house in September when the will have a high site. I really don't think this is going to happen now.

To kaizersoze:
===========
My god, I never thought of that. 2 phone lines, two DSL lines. Use one for VoIP. That might JUST work. I'll look into it. Or continuing on from that, if Clear Wire works out, might get two of them. I can get 256k up on both CW and DSL. Or keep the DSL line and one clearwire. whatever, I don't mind once I get the combined uploads I need.Actually, 2 lines will give me effective QOS on the VoIP

Again, sorry for the HUGE posting.

Sponge Bob

Sounds like the trees are clearing out of the way of the wood for ya

kaizersoze

Drapper wrote:

not if your in the middle of a 12 contract and the ISP disagrees with your problem ! in the above he would have to pay for 3 ISPs! Also, you dont pay you get blacklisted by a companie who does not give a sheeite !!

why should he??

Drapper
I never said it would be ideal, just a possible alternative. If things were ideal this thread wouldn't be here
IrishTLR
Nice to see you've cheered up. Things are never as bad as they seem at first

Moonbeam

If the service is breaking their terms and conditions then u can break the contract in the 12 months,if it isn't then stop moaning and read the small print next time,

Drapper

Moonbeam wrote:

If the service is breaking their terms and conditions then u can break the contract in the 12 months,if it isn't then stop moaning and read the small print next time,

here m8, you try and break from a company like this, they will ride yah and black list you ! its not worth it ! they should sort it out for thier customers !

pugleon

Yes you can break away from them. Their service is unusable at best and does breech the terms of service in their own contract. In addition their contention rates are not as advertised and this alone is very easy to prove with actual throughput screenshots of local ftp downloads from their own server. You can call them, explain the service is in breech of contract and have it removed. Simple as that. No black listing provided you are paid up till the point of that phone call.

Depending on the software/hardware you are using you should be able to fiddle around with your VOIP settings as G.711 is PCM based. By rights you should be able to get it down to 85/90kbps up which would work on a 256kbps dsl package easily.

Looking into a firewall/vpn platform that can encrypt and compress proprietary voip codecs would probably help you alot. I know checkpoint do some good vpn boxes that can work with that type of traffic on an intelligent level. Might be a large initial investment but worth it in the long run. Just options anyways.

As for the file uploads, compression, experiment with the file formats. Why use pdf when word will do and compress better etc.

Your only problem seems to be uploads so some creative thinking will get you by on a 256k dsl up. Since this will be reliable when you change over, you can work out a system that does it for you and never have to differ from it. Dont see why you'd need 2 dsl connections but at current prices including line rental it is very do-able.

Try out one line. I'd be really surprised if it doesn't work out for ya

RangeR

Moonbeam wrote:

If the service is breaking their terms and conditions then u can break the contract in the 12 months,if it isn't then stop moaning and read the small print next time,

Yes I read the small print, yes I know my rights.

Just in case you weren't listening to [or reading, if your that pedantic] my posts, I didn't want to break my contract because I need a consistently high upload speed. I have now come to the conclusion that I will not get that service from IBB because they are in-capable of providing it, even if they wanted to, as they have gotten themselves into a position where they are over subscribed.

My apologies if I seem a little off in this posting, but I am by no means stupid in relation to contracts. It's just that your posting wasn't quite constructive to my needs. I thought I had answered your point, all being indirectly, in a previous posting.

Moonbeam

No ur fine it is hard when ur not getting what u pay for in a service,I am having hell with the idiots in pc world.

see due to contention and ur uploads being within contention ur not gonig to be able to break the contract,if they are outside contention etc then they are not upholding their side of it, if they are then it is a different matter.

RangeR

Yeah, my speeds are "generally" within their 8:1 guidlines but nearly always at the lower end. And even sometimes less than 56K analog dial up. But their latency and pasket loss is Much worse than what was agreed in the recorded correspondance bewteen us, pre contract signing.

Anyway, doesn't matter, it's sh!te, their sh!te. Nothing more to be said about them

Now, a little off topic but I'm allowed coz it's MY thread

Clear Wire reps have just come and gone and left me with their loooooovly product [we'll see, hoo haa]

At the moment it's configured as 1Mb / 256Kb 10:1.
I have 0% packet loss and response times to boards.ie are in the >=20ms <=40ms range.
Reported speeds from http://www.irishisptest.com/myspeed/ of
1.8Mb down and 220Kb up. Looks as promised if not more, unless they have actually configged it as the 2 Mb product which is still good for me.
However, I'm probably the ONLY user on the Naas site at the moment, we'll see how that goes too.

So next week, I'll reconfigure my BT DSL and ClearWire so that VoIP goes through one and everything else goes through the other. If that works out then I'll be VERY happy.

PAAAARTY time for the long weekend... Yeah right, I work for an American company and I don't get Irish holidays yet Do I ever stop moaning!!!!!

Anyway, The RangeR is happy again and wishes everyone a great thank you for your moral support. Special shout out to Moonbeam as I was a little off with you this morning. I didn't mean it. No harm, no foul...

======
*EDIT* Wow, my thread has been viewed over 1,200 times. I'm famous
======

RangeR

kaizersoze

Result

crawler

kaizersoze wrote:

Result

Indeed...how much for the 1MB?

RangeR

Not 100% but I think it's 39 Eur for the 1Mb : 256Kb and about 49 Eur for the 2Mb : 256Kb

1 month free trial, no connection charge and 12 month contract


They will be putting a connection charge in place as soon as they go "LIVE" in September.

SkepticOne

IrishTLR wrote:

At the moment it's configured as 1Mb / 256Kb 10:1.
I have 0% packet loss and response times to boards.ie are in the >=20ms <=40ms range.
Reported speeds from http://www.irishisptest.com/myspeed/ of
1.8Mb down and 220Kb up. Looks as promised if not more, unless they have actually configged it as the 2 Mb product which is still good for me.
However, I'm probably the ONLY user on the Naas site at the moment, we'll see how that goes too.

Interesting. It would be great to have a portable broadband solution that is capable of VoIP and totally independent of Eircom. Time will tell...

Sponge Bob

Clearwire are famous for blocking none other than VoIP

http://www.wi-fiplanet.com/voip/article.php/3494171

thought ya may wanna know now

Blaster99

Their prices aren't all that exciting, though, are they?

SkepticOne

I would imagine they will need to reduce prices once the service gets going properly.

Drapper

Either all the IBB pepole are Offline this weekend or there issues have been sorted !!

lol

EvilDoctorK

Well not sure about that Drapper .. for me @ least it's been so sh1t most of this weekend I can hardly even get online

Maybe their new strategy is to make the connection so appalling we can't even post complaints on boards.ie

RangeR

Well, I'm only an IBB customer on paper at the moment. Haven't been back to the office in about a week and only plan on going back there to bring my servers home and clear out.

I'll let you all know how it goes in the end, though. Not expecting to get a written response from them but I *might* have an envelope waiting for me in there in a few days.

Not sure about ClearWire yet. Haven't really tried it until I get my stuff out of the office. But they don't do static IP addresses yet which will really hold me up on VoiP. Might have to convert my home BT package to a business one for static IP.

Soooooo many permutations, it almost boggles.
It's not simple, and it certainly ain't smart.

cargo

IrishTLR,
Where in Naas is the Clearwire transmitter located and when do they hope to launch their residential service in Naas? How far do they transmit form their transmitter location? Thnx

RangeR

Sorry Cargo, your posting slipped past my radar

I'm not a Clear Wire emplyee and only know what they have told me. Just to get that straight. I'm no Garfield or Old Titan

Where is the transmitter?
===================
Right, if you know Naas, come through the main street away from Dublin and towards Kilcullen. Up the Kilcullen Road, past the garda station about 200 ort 300 meters. You will see an eircom exchange or ESB sub station, not sure. That's the high site. On Kilcullen Road at the entrance to Esmondale. Can't missive, it's a huge mast.

I'm in Esmondale myself. Don't have line of site and there are about 20 houses directly between me and the high site. Just think of all that concrete, microwave ovans etc. I get all 4 green lights on, sometimes 2 or 3 but mostly 4. Now THAT is service. I'm pretty sure they use WiMax.

When do they plan to launch residential?
==============================
From what I was told, September. So about one month from now. This is not just Naas but every area they are in, as far as I know. They will also be updating their website at that time.

How far do they transmit?
===================
I haven't a clue but they did say that you might be patchy further up the main street, so it depends on where you live. But talk to them. They are very understanding. They will give you a 30 day trial without obligation. Hoever, they will ask you to sign a contract for 12 months and give Credit Card or Bank details. It is then up to YOU to cancel before the 30 days if it's not working for you. Just be careful. Nothing strange here, they all do it

If you have any other questions, just gimme a shout. If I know the answer, I'll tell ye. The one question I won't answer is the likes of "What was the guys name you were talking to?". I'm going to answer those questions with a... "I'm not telling you" for various reasons. So don't be upset.


Keith

RangeR

Right, I posted this to another thread a few minutes ago but in the interest of keep you all up to date, as you all have been most supportive....

I just pasted the posting in here as I didn't want to type it out again, but you'll get the jist.

And kaizersoze, you'll see that I'm using your suggestion so kudos to ye. I owe you loads of pints IF we ever rub shoulders.

==================================

I got ClearW*re a week ago in Naas. Have had no problems at all.

2Mb Down : 256Kb up. irishisptest.com shows about 1.8Mb:190Kb so I can't complain.

I use Esat BT for VPN and surfing and use Clearwire soley for VoIP. Works a treat. I don't use a public VoIP server but rather our private H.323 connection but I have had no problems with it.

They don't supply Static IP at the moment but mine hasn't changed at all today which is great. However, they are assigning my a static DHCP IP on Monday which will be tied to the MAC address of my router so I can do my VoIP without problem.

On thing I did find was, their radio "modem" is a DHCP server so it can sometimes interfere with your router DHCP server, depending on which is turned on first. Not a major problem for most but if you need control of your internal ip numbering [which I do], it could pose a problem.

Technically, their radio isn't a DHCP server but connects to their DHCP server in their main office, so their head tech guy said. I couldn't believe it, their head tech guy [again, I don't give out names, so don't ask ] rang me yesterday to talk about my concerns of their product. I've NEVER been treated that way with IBB. It might seem like a small thing, but it made me feel that they cared about their customers which is something I've never felt with IBB.

He said that they are "thinking" about releasing business packages with Static IP and maybe a 512Kb upload but this is further down the line, maybe next year. For now, I have to have two connections. As soon as my Esat contract is up, I WILL be getting a second clearwire unit.

It's still early days but things are looking good.

RangeR

Comreg got involved and IBB will be removing their equipment next Wednesday. Why was it soooo hard in getting in touch with IBB. They have a lot to answer for....

Case closed.