I hate stupid people

Dellgirl

:mad: :mad: :mad: :mad: My head is going to explode. One of our customers is as thick as 2 short planks and I have spent the last half hour on the phone to her trying to explain something very simple and she keeps saying "yes...but..insert stupid statement here" and Ill explain it again an round and round we go.
I feel like exploding or throwing something. I am sitting here fantasizing about beating her really hard offa wall.

Stupidhead - "I want your product!
Me - "Certainly, What spec?"
Stuidhead - "I want that one"
Me - "Yes, Ok....how much would you like to spend on it?"
Stupidhead - "I want it"
Me - "(gggggrrrrr) I need to know your budget so I can assign the appropriate inclusions"
Stupidhead - "Why? Can I not just have it"


And so on and so forth. I am now sending her out a proposal with the costings from every spec for her to choose which will take all day cos she is too stupid to understand that I need numbers to crunch before I can assign the service.

I used to like my job.
Sorry bout incoherence of post, too mad to think straight.

Dave

Stupid people are so stupid.

Prior Of Taize

perhaps a trip to the "get it off you chest" thread might have benefitted you better?

but yeah i agree...i had stupidity and hassle...looks like you were getting stupid hassle there...we shall call it "stassle"

Dellgirl

Sorry for posting on the wrong thread....forgot about the gioyc thread.

juno75

aaa, life would be dull without them

reminds me of my joe public tech support days, thats stooopidity personified.

Bling - deep breath's, bunny rabbits in fields, lambs baaing, sunny days etc etc

Cungi

They do say the customer is always right but thats not true. The customer's a feckin eejit who hasn't a clue what they want. Just give them the most expensive product. They'll get it right next time

Gilgamesh

is this a guessing game?

I would sayyy...... you work for Dell??

Dellgirl

No I dont.....Id never survive from the stories I hear! Im bad enough.

steveland?

Simple... include everything and tell her "that's <insert ridiculous price here>"

Gross Halfwit

I used to work in customer services. It took all my resolve not to verbally behead the Frustomers, thats what I called them. A combination of Frustration and customer. Smart eh?

Just be as sarcastic as you like but give a false name. Worked for me!

shellby

give her the highest price you possibly can that should her up it's worse when they ring up wanting something but they're not sure what they are looking for

][cEMAN**

When logging calls from customers I use what is commonly used here - 'cust'. Often though I find myself typing 'cunt' and having to catch myself on.

I don't like idiots in any walk of life. And if I find myself being an idiot I slap myself really hard. It doesn't always work but at least I got the fucker!!

drunkenfool

dealing with customers and people in general is just plain ****e! Even if you show them the utmost respect, alot of people are just plain ignorant!

Dellgirl

I don't like idiots in any walk of life. And if I find myself being an idiot I slap myself really hard. It doesn't always work but at least I got the ****er!!

Thank you for making me laugh. I really needed that. the vice around my head has loosened somewhat.
Im glad to hear Im not paddaling the good ship intelligence on the treacherous water of stupidity alone.

Kintarō Hattori

Hmmm customers! The job would be just perfect if it wasn't for them!!

Really though most are OK, but it is the ignorant few who really p{}ss you off. You can be as nice and gracious as pie and they grunt and throw money at you. I remember I had a guy years ago looking to buy a particular hard drive. I honestly believed a different one was better and better value for money, so I -->suggested<-- that he might go with that one, which he seemingly happily did.
Later that day I get called into the managers office asking why I, customer quote, "thrust an inferior hard drive onto me", "made to feel intimidated".

I suggested!!!!!!! I'm as nice as pie! Before starting to work with the general public I was full of the joys of life, now I'm bitter and twisted!!!!

Megatron

Just got called into a meeting.

I had been dealing witha cust's ( spelt it right ;P ) problem.
I did everything i could do , and a bit more ( called in 1 or 2 favors)
and now there is a complaint in that i didn't do enough :mad: :mad:


I honestly don't know who to hit ... so my squzze ball is getting battered around the office ...


Last time i go to those lenghts .. well at least for a few weeks

landser

i'm pretty down on people in general, but stupid people are the worst... what are they for anyway... why can't we bring them off for "special treatment". they'll hardly be a loss to society.

Chavster

You're not alone! I've just emailed a guy twice asking for his address and phone number to book him a callout (v. simple IMO!).

1st reply: he says that he's available monday or thursday
2nd reply: he says he's not available tue, wed, fri (like i was stupid for misunderstanding him!)

3rd request was written with small words and BIG writing, we'll have to see how that goes

Generally though i don't mind stupid people too much, they just don't know any better. It's unreasonable people that really get to me...

Dellgirl

i'm pretty down on people in general, but stupid people are the worst... what are they for anyway... why can't we bring them off for "special treatment". they'll hardly be a loss to society.

I think someone else tried that before!
What are they for? How would you know if you were clever if there were no stupid people to gauge by?
They are also useful for helping one look foward to the weekend even more.
Some of them are pretty and contribute to society by making it easier on the eye.
Ill think of more when Im meant to be working.

Shabadu

My customers for the last two weeks have been Spanish Students. Some are lovely, really sweet and friendly. Some make me dream about strangling them with their own tounges. One guy wanted me to change 20€ into 10 and 5 cents for him today.

Megatron

Shabadu wrote:

One guy wanted me to change 20€ into 10 and 5 cents for him today.

can seem yself ( i know i'm ripping off adam sandler)

"Do you want me to insert them in your ass or do you want to do it yourself ?"

WhiteWashMan

Megatron wrote:

can seem yself ( i know i'm ripping off adam sandler)

"Do you want me to insert them in your ass or do you want to do it yourself ?"

where are you working now?

Megatron

WhiteWashMan wrote:

where are you working now?

The enemy ... Dell

simu

Well, maybe that customer is a genius who is too absorbed with deeper problems to pay attention to the ins and outs of phone-ordering. Well, did you think of that? Judge not the person on the telephone ordering skills thereof speaketh simu.

Dellgirl

Well, maybe that customer is a genius who is too absorbed with deeper problems to pay attention to the ins and outs of phone-ordering. Well, did you think of that

And then again, maybe they are just stupid.

i shallath doith my besteth not to judgeth their skilleth.
I have a lisp, youve made a fool of me now!

simu

Blingarella wrote:

And then again, maybe they are just stupid.

Tis the most probable explanation alright but I tell myself the other one to avoid becoming an utter misanthropist.

Fobia

Shabadu wrote:

One guy wanted me to change 20€ into 10 and 5 cents for him today.

I hope he handed them back after and asked for a €20 note afterwards - otherwise it's just not funny.

cornbb

I work in customer service for a travel insurance company. Some observations:
-people have trouble pronouncing "platinum" (its not "plattingham")
-the customer is ALWAYS wrong
-people have no idea how to go about getting what they want from a customer service pleb like me. If the rules say no, then the answer is no. If you behave like a moron or an asshole, in any way, the answer is a big fat NO with melted cheese on top and a side salad. If you try to act like a decent, polite human i'll do my best to sort you out.
-its entirely possible to hold a conversation on the phone and post on boards simultaneously

Rubens

I love the Irony that people who are only bright enough to work in Dopey Customer Service roles spend their time trying to convince the rest of us that their customers are stupid.

Eh.. maybe the problem is not the customer but the intellect of the so-called "help"desk staff?

Altogether now folks ... rattle off a load of useless arrogant responses that I won't read anyway...

See Ya

RJ

Megatron

Rubens wrote:

I love the Irony that people who are only bright enough to work in Dopey Customer Service roles spend their time trying to convince the rest of us that their customers are stupid.

Eh.. maybe the problem is not the customer but the intellect of the so-called "help"desk staff?

Altogether now folks ... rattle off a load of useless arrogant responses that I won't read anyway...

See Ya

RJ

you must be in mangment then ....

Dellgirl

I

love the Irony that people who are only bright enough to work in Dopey Customer Service roles spend their time trying to convince the rest of us that their customers are stupid.

Eh.. maybe the problem is not the customer but the intellect of the so-called "help"desk staff?

I'm glad that's not my job then, King of the World.
But then again.......practise what you preach.

Don't be so aloof. If you want to help people post answers but don't riducule anybody who asks a question. It's easy to start an anonymous war behind the security of your PC - It's called keyboard terrorism.

][cEMAN**

Agreed. People like Ruben tend to get into management and think "Hey I must be smart to get here", when in reality they only get promoted because they can't do the job they're in.

Why promote someone who's really good at the job they do, into a job with more responsibility (it's fake) and less work for more pay? It's better to keep them in the job they're already doing, and try to find some way of paying them less, or making them do more for the same wage.

Ever hear the term "It's nothing personal it's just business"? It's really "It's nothing personal, it's just me fucking you up the ass and calling it a job".

drdre

i also hate stupid people because they are so stupid:D

Capt'n Midnight

Blingarella wrote:

:Stupidhead - "I want your product!
Me - "Certainly, What spec?"
Stuidhead - "I want that one"
Me - "Yes, Ok....how much would you like to spend on it?"
Stupidhead - "I want it"
Me - "(gggggrrrrr) I need to know your budget so I can assign the appropriate inclusions"
Stupidhead - "Why? Can I not just have it"

On the other hand a question I use for screening cold callers of software solutions is "how much would this system cost roughly - €3,000, €30,000, €300,000 ?" and if they can't telll me how much a typical system for X users costs within a factor of three, bye bye. There is no way I'm going to give the time of day to someone who knows so little about the bottom line, and the experiance has tainted my opinion of many vendors.

DonkeyStyle \o/

The only solution to this is buzzword-bingo.
Taking the píss out of the customer without them knowing makes you a much more patient person

Nightwish

stupid customers are the reason I'm going to have a coronary before I'm 25. I try avoid answering the phone in work cos its always people asking to reserve stuff, even though we've a seperate dedicated phone service for that. Or when they ring up I'm faced with some of the following stupid questions-
"How much does a microwave/lawnmower/random product cost"?
which I reply "Which one"?
"I don't know. What one is in stock"?

"Why can't I get a refund on a product, which I have no receipt or packaging for"?

or in store, they come up to the till, without their catalogue numbers with them-just saying "Can I have the blue suitcase? You know, the ones for 40 euro" :mad: :mad: :mad:

or- they want to view 5 different cameras, and don't buy any of them..........and, they destroy the packaging so they can't be sold

or-they never check if something is in stock, even though theres stock checkers in store

angelofdeath

argos eh?

yeah people are inherently stupid, but i can live with that because most of the time im free to sit and browse boards, yes now and again i have to deal with some ignorant/dumb/stupid assholes, but a small price to pay for not having to work a laborious job

Pighead

Jesus lads take some chill pills,I say hurrah for stupid people! Without stupid people, what would we do for mindless entertainment? We love stupid people because they have no fear, no common sense and have no idea when to stop.They also make us feel like geniuses

Ever since Jackass first hit the UK screens, stupid people have been coming out from the woodwork with very dim lightbulbs flashing in their heads. Jackass proves that stupid people have a chance of getting rich, just by being themselves. All they have to do is get run over by a steam engine like they did the week before, but this time with a friend filming them on a handheld video camera.

And they do all this for us! Why don't you love them?Maybe its all of you who are stupid.Duh.

Nightwish

angelofdeath wrote:

argos eh?

yeah.........unfortunately

stagolee

last time i got an annoying call it was from some stuipid ignorant bastard that within a couple of minutes of talking to him i realised was probably the most ill mannered trumped up , full of himself twat that i had had any form of contact with all year.
i just about managed to get off the phone without telling him what i thought of him and spent the rest of the day in a foul mood imagining him calling to the office in person and me beating the bejaysus out of him with a pc keyboard, smashing a monitor over his head and then strangling him with a mouse cord.
later i found out that he is the bloke that owns the company that i work for.
i hope i never have to talk to the arsehole in person :mad:

CuLT

' wrote:

[cEMAN**']Agreed. People like Ruben tend to get into management and think "Hey I must be smart to get here", when in reality they only get promoted because they can't do the job they're in.

Why promote someone who's really good at the job they do, into a job with more responsibility (it's fake) and less work for more pay? It's better to keep them in the job they're already doing, and try to find some way of paying them less, or making them do more for the same wage.

Ever hear the term "It's nothing personal it's just business"? It's really "It's nothing personal, it's just me fucking you up the ass and calling it a job".

If you're REALLY smart you'll pretend you're stupid enough to get paid more

nlgbbbblth

Cungi wrote:

They do say the customer is always right but thats not true. The customer's a feckin eejit who hasn't a clue what they want.

Exactly

That statement is so patently untrue. I hate when people say it and firmly believe that those who trot it out deserve to be spayed.

Suaimhneach

Ah, its very easy to say that when you don't deal with stupid people for a living.

I work in Market Research [yes, I am one of those people] and I get stupid people all the time.

Me: Would you like to do a survey?
Fool: A survey?
Me: Yes, a questionarre
Fool: I can't I'm deaf
Me: Okay, sorry to have bothered you, bye now.
Fool: Okay, bye

And a multitude of other stupid replies. "I'm going to a funeral" / "I am going on holidays, forever"

It's so easy to just say "No, thanks, I dont want to do a survey, can you take me off your list, thanks"

Fools.

angelofdeath

the customer is not always right, the customer who thinks he knows more about what you're professionally trained to know about, but clearly doesn't is always wrong

^my moto

alleepally

Jesjes wrote:

Ah, its very easy to say that when you don't deal with stupid people for a living.

I work in Market Research [yes, I am one of those people] and I get stupid people all the time.

Me: Would you like to do a survey?
Fool: A survey?
Me: Yes, a questionarre
Fool: I can't I'm deaf
Me: Okay, sorry to have bothered you, bye now.
Fool: Okay, bye

And a multitude of other stupid replies. "I'm going to a funeral" / "I am going on holidays, forever"

It's so easy to just say "No, thanks, I dont want to do a survey, can you take me off your list, thanks"

Fools.

Your right. I know plenty of people who take great umbrage when telephone marketers ring and get all uppity about it. I always say to them that the person at the other end of the line is only doing a job and you should treat them with respect and just say you're not interested.

I've never been worked in that type of job but I'd say it's not easy.

alleepally

angelofdeath wrote:

the customer is not always right, the customer who thinks he knows more about what you're professionally trained to know about, but clearly doesn't is always wrong

^my moto

You are right of course and the skill is being able to skillfully steer the stubborn minded around to the right way of thinking. It's a skill that can't be taught, imo.

pred racer

To all the helldesk people out there, surely you have also been on the other end of the phone, talking to some twit who doesnt know what they are talking about, and no matter what question you ask just trots out some prepared bullsh1t.

or are you guys/gals the type that wont help no matter what.

or the type that transfers you around until you give up.

or the type that wont answer the phone.

or the type that makes you wonder if they have to pay for your faulty product themselves, as they work so hard to find excuses not to give you a refund/replacement.

Dont get me wrong Ive been on your side of the fence too (my phone doesnt work, is it plugged in? of course its plugged in, oh its working now!!!!!

but in the last couple of years most companies could rename their helplines as an anger inducement lines. Are yez instructed specifically not to help?

Mabye its my phone manner, I always start out politely but normally that is like putting a sign on my head saying ass rape me.

iF i do ever actually get help, I normally ring up a supervisor or comment line etc and reccomend the person, and always ask for them by name in future!

jetsonx

pred racer , you left one out there!

I really love the helldesk staff who let on you've got "cut off" when they have a problem they cannot answer. So they give you all this stock bullS*it they have
for every customer, fumble for awhile and then just hang up...

having worked in customer services a few years ago...i know the joe public
can be bad to deal with but hanging up on customers which you are meant to be helping....argh!

pred racer

Yeah and when you ring back, even though its obviously the same person they let on to be somebody else!

Im not slagging off your justifyable rants guys as I say I was once in a public service company myself its just the standard of customer service/help has gone rapidly downhill, companies strive for your hard earned euro and then ensure you will never buy from them again by staffing their customer service lines with idiots. You cant help me if you dont speak english!

Reaver772

To all the helldesk people out there, surely you have also been on the other end of the phone, talking to some twit who doesnt know what they are talking about, and no matter what question you ask just trots out some prepared bullsh1t.

-Most helpdesks have a script and the minions are ordered to follow it no matter what or elses lashed by the overseers.


or are you guys/gals the type that wont help no matter what.

- Only if they have just started the job and haven't had the life sucked out of them


or the type that transfers you around until you give up.

-They can see on your history log that your problem is beyond them/ your an annoying fecker/ or they want to go out for a smoke.


or the type that wont answer the phone.

-Usually not enough people work in the call center so the queue is 30mins long


or the type that makes you wonder if they have to pay for your faulty product themselves, as they work so hard to find excuses not to give you a refund/replacement.

-Shifting the blame onto something else gets rid of you faster.


Dont get me wrong Ive been on your side of the fence too (my phone doesnt work, is it plugged in? of course its plugged in, oh its working now!!!!!

-Im pretty sure that this is the reason why there are restrictions on guns in Ireland


but in the last couple of years most companies could rename their helplines as an anger inducement lines. Are yez instructed specifically not to help?

-Short answer - yes. Long answer - all management care about is stats, a lot of call centres monitor every second of an employees time and targets are set for length of calls, bathroom breaks, first time fixes, the stats are all that matter and are usually unrealistic and they are all management care about


Mabye its my phone manner, I always start out politely but normally that is like putting a sign on my head saying ass rape me.

-Starting out politely will increase your chances of getting your problems sorted but the person on the other end of the phone has to listed to people complaining, whinging, threatening and being ignorant all day, its a law of physics the **** rolls downhill and they are higher up then you are.


iF i do ever actually get help, I normally ring up a supervisor or comment line etc and reccomend the person, and always ask for them by name in future!

-Thanks and praise go upwards not down the hill, its another law of physics.


-Thats my experience of working in a call center a couple of years ago and every time i have to ring one it seems that its still the way!

pred racer

Surely someone eventually has to see that if you offer meaningful customer service, that word will get around and people would buy their products.
Also it used to be about brand loyalty, ie they look after you, you buy more of their stuff.

to get back on thread, another couple of immutable laws.

Never make something idiot proof, or someone will make a better idiot.

Never bring a stupid fooker anywhere with you, you will always meet one when you get there!!!