Smart Router hanging

pizzahead77

Has anyone else experienced problems with the Aolynk DR814 ADSL2+ Router supplied by Smart Broadband hanging every 36 hours or so?

Sponge Bob

is it well ventilated ? nothing on top ?

these are cheap items , some of them do go every now, and then but check connections, power and ventilation to ensure its not overheating

then get on to them

Alisha

i got problems too but more often that just 36hours.
a few times during the days i see the connection seems active but it's in fact dead on every program using it.
and the router is't definitely ventilated and working. every little light it's ok like it should be working but in fact.. it's not untile i plug it off the socket and then replug it in.
i'm just writing to smart i hope they coudl find a solution for this.
you got any idea about it?

zuma

My Zyxel 623 from BT is ~50cm from my heater and it dies on me on average once a week.
My network switch is even closer...but there never appears to be much heat coming from it.
Annoying at times when downloading from a server that doesnt support resumes...but otherwise its acceptable.
It would be nice if it didnt just lockup once a week...but every 36 hours is a bit extreme...ring Smart and ask to speak to someone higher up than rep who reads answers from a database all day.

Mutant_Fruit

Are you bittorrenting? Routers are known to hang when an excessive amount of connection threads go through them (only happens if they're performing NAT really). Could that be the cause? If so, try reducing the mex number of connections you allow your client to have.

zuma

Mutant_Fruit wrote:

Are you bittorrenting? Routers are known to hang when an excessive amount of connection threads go through them (only happens if they're performing NAT really). Could that be the cause? If so, try reducing the mex number of connections you allow your client to have.

In my case(hanging once a week) it makes little difference as I could do the torrent scene solid for a couple of days or leave the torrents alone for a month...I would still end up unplugging the bloody thing.

Annoying once a week...hair ripping annoying ever 1.5 days IMHO.

pizzahead77

It sometimes crashes within 1 hour under heavy use.

The longest I have had it behave itself has been 2 days.

sleur

at first i thought this was my laptop going into hibernate but that wasn't the case. it has hung every night this week & during the day also. i have to end up unpluggin the router as it stops responding to everything. might be a good idea to get onto smart as it's really frustrating especially for large downloads over a period of time.

zuma

sleur wrote:

at first i thought this was my laptop going into hibernate but that wasn't the case. it has hung every night this week & during the day also. i have to end up unpluggin the router as it stops responding to everything. might be a good idea to get onto smart as it's really frustrating especially for large downloads over a period of time.

Are you a Smart BB customer as well???

sleur

yup

Alisha

i tried this solution and itìs working at the moment with an aolynk router dr814 provided by smart telecom.

on the configuration panel of the router (on IE url 192.168.1.1) under security there's a tab called IDS, where Maximum TCP Open Handshaking Count is set to 100. Try to set it to 500 or more or, from the security main page, chose to disable the intrusion detection (with a software firewall by the way you should be protected anyway)
at the moment works for me longer then hours considering that before my connection was frozen up every 10/20 minutes.

OfflerCrocGod

You can also try and disable your routers ability for DNS caching and query handling because P2P programs do a lot of that sort of thing the RAM used for the storage of the queries fill up quickly and in some routers it hangs them. So just disable any DNS stuff on your router and make sure you change your internet preferences to some proper DNS servers.

TimTim

OfflerCrocGod wrote:

You can also try and disable your routers ability for DNS caching and query handling because P2P programs do a lot of that sort of thing the RAM used for the storage of the queries fill up quickly and in some routers it hangs them. So just disable any DNS stuff on your router and make sure you change your internet preferences to some proper DNS servers.

I had the exact same problem, but I don't have the smart router. I had a D-Link DSL504 (I think) and until I disabled DNS relay it would crash every few hours. I was watching it over a serial console and see it drop into the debug menu. :mad:

Anyway, disabling all the dns stuff and setting the DHCP server to Zen's DNS servers work perfectly. (They're so fast for DNS updates)

begad

I'm having the same problem.....could someone please tell me how to diable this dns stuff and any other setting i should change?

OfflerCrocGod

begad wrote:

I'm having the same problem.....could someone please tell me how to diable this dns stuff and any other setting i should change?

Well it depends.....I have the same router as TimTim so thats why we solved our problem by doing the same thing but as for your problem it may not be that same thing at all......This page should help if you have the same router as me and TimTim else I'm afraid I can't help

zuma

Has anyone got a guide similar to what OfflerCrocGod linked to above for Zyxel routers???

Any type of Zxyel would be fine as they are all similar.

Vunderground

I have the Zyxel 623 from BT and used to experience cut outs frequently. I set the DNS thus:

Primary 192.111.39.1
Secondary 192.111.39.4

Went into router setup/wan and ticked the box 'nailed up connection'. The connection hasn't dropped for about six months now and I download a lot of torrents. Hope this helps as it was driving me mad too and BT help just weren't very clued in.

zuma

I have just modified my settings to use Nailed-Up Connection.

Hopefully I wont have to reset again as other users of my connection have limited technical abilities and would think the BB was down if the modem locks up if Im not around.

Heres a pic for others to follow:

zuma

I just got a little more info:

The "Nailed-Up Connection" prevents your session from timing out and disconnecting.

"idle-timeout = 0" means when no outgoing traffic to the remote node,
the device will not drop the connection.
But if the connection gets dropped by ISP, Prestige will not connect again automatically.

Basically by default when the Zyxel is disconnected by the ISP or any error...its just suspends itself.
By asetting the option to "Nailed-Up Connection" the router automatically re-connects...similar to a dialup connection.

Vunderground

There was one other setting that I didn't mention.
I changed the interface metric to 1 in advanced TCP/IP settings. This was all trial and error, but the combination of setting adjustments got me a connection that never drops and that's what we all want.

If I could do something about my speeds now. I get 1.65 average here on the Dolphin's Barn exchange, but I'm a good distance from that exchange and my speeds on dial up were shocking - an old line too I reckon - so I don't complain.
NTL would be nice someday!

zuma

I have mine set to "Automatic Metric" at the moment.

If it drops again then I'll change it...but Nailed-Up Connection is probable what made the difference.

Alisha

actually the problem i really think is the number of connections.
most routers can't go behind 100.
moreover aolynk is quaite crappy :P
i bought a netgear dg834 and configured it as i did for the aolynk with the instructions of smart on the paper, and now it's working without any problem since a week ago with emule downloading @90k/sec

TimTim

Alisha wrote:

actually the problem i really think is the number of connections.
most routers can't go behind 100.
moreover aolynk is quaite crappy :P
i bought a netgear dg834 and configured it as i did for the aolynk with the instructions of smart on the paper, and now it's working without any problem since a week ago with emule downloading @90k/sec

Since my dsl-504 went bust (long story, involves serial consoles and firmware) I've upgraded to the netgear dg834 and it has to be on of the best soho routers out there, and even better azureus works perfectly with uPnP on it for all my legit linux iso downloads, I rarely ever have to port forward these days.

dub45

TimTim wrote:

Since my dsl-504 went bust (long story, involves serial consoles and firmware) I've upgraded to the netgear dg834 and it has to be on of the best soho routers out there, and even better azureus works perfectly with uPnP on it for all my legit linux iso downloads, I rarely ever have to port forward these days.

Just a reminder for anyone thinking of making a similar purchase make sure you get the adsl2 version of the netgear 834 or indeed the linksys wag54g.
Adsl2 versions are available and both are cheaper than what smart are offering.

TimTim

dub45 wrote:

Just a reminder for anyone thinking of making a similar purchase make sure you get the adsl2 version of the netgear 834 or indeed the linksys wag54g.
Adsl2 versions are available and both are cheaper than what smart are offering.

To upgrade the netgear to adsl2+ all you need to do is download the latest firmware.

Not sure about the linksys though.

Alisha

well obviosuly you have to upgrade the firmwavre before it works.
acutally what i did was downloading the firmware before then upgrade it and then it was perfect.

the latest firmware for netgear dg834 or dg834g(wireless model) can be found here http://kbserver.netgear.com/products/DG834.asp

in anyone need any further details on how to configure it for smart broadband or emule just ask me

begad

Has anyone had any luck fixing this problem with the aolynk smart router???
Mine keeps hanging every 8 hours or so.....

Would love to fix this problem instead of having to shell out for a new router.....by the way Alisha where did you get your netgear dg834 from???

dub45

begad wrote:

Has anyone had any luck fixing this problem with the aolynk smart router???
Mine keeps hanging every 8 hours or so.....

Would love to fix this problem instead of having to shell out for a new router.....by the way Alisha where did you get your netgear dg834 from???

IT direct in Parliament St have them for about 120 euros but you can get the linksys wag54g for less than 110 euros also in IT direct.

Some of the English suppliers are offering a Netgear
bundle.

begad

I looked into the netgear router and you need to have an ethernet card which i don't have....does anyone know of a good usb 1 router i could get instead.....also i was wondering if it would be better just to buy an ethernet card and the netgear router...does anyone know if i could get any ethernet card are is there a particular one i would need for that router?

dub45

begad wrote:

I looked into the netgear router and you need to have an ethernet card which i don't have....does anyone know of a good usb 1 router i could get instead.....also i was wondering if it would be better just to buy an ethernet card and the netgear router...does anyone know if i could get any ethernet card are is there a particular one i would need for that router?

Best bet is to buy an ethernet card - they are only about 15 euros and are very easily fitted. You should be able to pick one up in any shop that sells routers.

zuma

You can get a NIC for around €10 these days.

http://www.komplett.ie/k/kl.asp?bn=10287

scary

Hi all,

I have been having the same hanging probs aswell, I got the netgear router mentioned in this thread and solved my prob, but i now have a slow connection, when i start the router speeds are fine but the progressively get slower as the day goes on and i have to reset. Is there anything i need to set on the router to prevent this?

scary

begad

scary wrote:

Hi all,

I have been having the same hanging probs aswell, I got the netgear router mentioned in this thread and solved my prob, but i now have a slow connection, when i start the router speeds are fine but the progressively get slower as the day goes on and i have to reset. Is there anything i need to set on the router to prevent this?

scary

Was wondering if you fixed this problem as i'm still considering wheter are not to buy a netgear router as im sick of the smart one hanging?????

TimTim

begad wrote:

Was wondering if you fixed this problem as i'm still considering wheter are not to buy a netgear router as im sick of the smart one hanging?????

Did you try this

begad

Yeah I tried that TimTim and it improved the problem but is still hangs but just goes longer maybe eight hours sometimes longer without hanging...not bad but i like the idea of it never hanging so i can leave it on when i leave the house....

TimTim

begad wrote:

Yeah I tried that TimTim and it improved the problem but is still hangs but just goes longer maybe eight hours sometimes longer without hanging...not bad but i like the idea of it never hanging so i can leave it on when i leave the house....

Set it as high as it can go then. Try 500 or 1000 and see what happens.

begad

i'll try 1000 tonight maybe and see what happens......cheers TImTim

Stout77

I'm also suffering with this problem.
The only thing that helped was to disable IDS in router configuration (talking about this, there is no point to higher the Maximum TCP Open Handshaking Count after you disable IDS), but just less frequent hang.
That's not enough!
Is someone brave enough to try this?
http://en.huawei-3com.com/servlet/com.huawei3com.aolynk.download.servlet.DownloadContent/DR814V100DD026.img?resource=/files/en/aolynk/download/Software%20of%20SOHO%20product/DR814V100DD026.img
No documentation, but seems to be the right firmware
(in the status page of the router my actual version is DR814V100DD024)

arikv

In the software section here:
http://en.huawei-3com.com/servlet/com.huawei3com.aolynk.download.servlet.DownloadTitle

Only for advanced users!

wanwarlock

just got my modem (aolynk dr814) and experiencing the hangups as well. i've changed the number to 500 and even flashed to the new firmware above (so it doesn't really help!!)

any more tip?

was thinking of getting a linksys (maybe wrt54g, had good experience with that). would that be compatible with smart or would i nee a modem with router which has adsl2+ support? any recommendations?

dub45

wanwarlock wrote:

just got my modem (aolynk dr814) and experiencing the hangups as well. i've changed the number to 500 and even flashed to the new firmware above (so it doesn't really help!!)

any more tip?

was thinking of getting a linksys (maybe wrt54g, had good experience with that). would that be compatible with smart or would i nee a modem with router which has adsl2+ support? any recommendations?

This all in one is available in Argos and around town for about 100 euros probably not much more than a wireless router. The netgear 834 is also adsl2 ready in the latest version but is about 20 euros dearer I think.

arikv

Stout77 wrote:

I'm also suffering with this problem.
The only thing that helped was to disable IDS in router configuration (talking about this, there is no point to higher the Maximum TCP Open Handshaking Count after you disable IDS), but just less frequent hang.
That's not enough!
Is someone brave enough to try this?
http://en.huawei-3com.com/servlet/com.huawei3com.aolynk.download.servlet.DownloadContent/DR814V100DD026.img?resource=/files/en/aolynk/download/Software%20of%20SOHO%20product/DR814V100DD026.img
No documentation, but seems to be the right firmware
(in the status page of the router my actual version is DR814V100DD024)

Also increased tcp handshakes to 500, still no joy

Alisha

begad wrote:

Has anyone had any luck fixing this problem with the aolynk smart router???
Mine keeps hanging every 8 hours or so.....

Would love to fix this problem instead of having to shell out for a new router.....by the way Alisha where did you get your netgear dg834 from???

i bought it from pixmania.ie for 98euros shipping in cluded and had it in a few days.
btw i'm willing to change my netgear 834dg for the wireless model, so if you're in the dublin area and still need the modem i would gladly sell it for i don't know, let's say around 80euros since i used it less than a months and i still got the whole package.

BTW i just read about the ethernet/usb things. the netgeras is also usb, it just can't handle 4 pcs as it could via ethernet but just one. bt it has usb and driver for it too.

begad

Hi Alisha

I would be interested in the netgear dg834 router if I can use it through my usb 1 connection.....i live in dublin so PM me if you'd be interested in selling it.....cheers

Begad

arikv

Is there any final solution for aolynk dr814 (smart telecom) router who's stuck when I p2ping (emule torrents) or download big files?
I've left only msn open on my computer this morning, up untill now (4 hours) it's still connected.
Tried increasing tcp handshake to 500 (also disabled intrusion detection and black lists and firewall) which made the router a bit more stable but still without p2p it's o.k. for a few hours and while p2p it it's a matter of minutes till I need to unplug the router.
I also have the latest firmware installed (originally had 25):
http://en.huawei-3com.com/servlet/c...14V100DD026.img.

Please help

pauldave

I am a fairly new smart telecom BB customer only got the first bill 2 weeks ago. and have instructed them that i am not paying them because i haven't got a service from them yet I dont mind paying for the calls i made but not for BB. They have agreed to this. (When I signed up the agreement said i dont have to pay anything til i'm 100% satisfied.) They sent me a replacement modem same crap. so until i get a new modem from them that works I'm not paying for the non existing service. I advise anyone else having problems to do the same.
That is if they'll take your calls or reply to them. Customer service is very poor . :rolleyes:

My modem could hang as soon as 5 mins on p2p. tried all the possible fixes but nothing is better. have to reboot the modem could be after 10 mins or 12 hours. its ok for browsing etc but as son as i try to download anything big it hangs.

GarfieldConnoll

pauldave wrote:

I am a fairly new smart telecom BB customer only got the first bill 2 weeks ago. and have instructed them that i am not paying them because i haven't got a service from them yet I dont mind paying for the calls i made but not for BB. They have agreed to this. (When I signed up the agreement said i dont have to pay anything til i'm 100% satisfied.) They sent me a replacement modem same crap. so until i get a new modem from them that works I'm not paying for the non existing service. I advise anyone else having problems to do the same.
That is if they'll take your calls or reply to them. Customer service is very poor . :rolleyes:

My modem could hang as soon as 5 mins on p2p. tried all the possible fixes but nothing is better. have to reboot the modem could be after 10 mins or 12 hours. its ok for browsing etc but as son as i try to download anything big it hangs.

pauldave,

Just for clarity, it's not that it's a 'non existing service' [sic], but rather that it is only P2P attempts (RedHat ISOs, etc...) that cause the router to hang?

Garfield.

arikv

GarfieldConnoll wrote:

pauldave,

Just for clarity, it's not that it's a 'non existing service' [sic], but rather that it is only P2P attempts (RedHat ISOs, etc...) that cause the router to hang?

Garfield.

BTW, I've made my router a pure bridge (so he wont do the routing/dhcp) and of course created a pppoe dialer on my xp pro sp2, I've change emaule's settings back to 500/400 and it now hangs only after a few hours! which is much better, so as long as I'll unplug him like 4 times a day I'll be able to use p2p :-S.
Rather then that it's great BB, and the router is not the worst one in the world.

machalla

I picked up a Linksys WAG354G (linked in one of the previous posts) in Argos for €100 and so far its been an excellent replacement for the AoLynk router. Its also allowed me to set up a connection back into my home server as its supports dyndns. Bittorrents have been much better as well although I haven't exactly stressed it out on that point. Only some linux isos.

arikv

machalla wrote:

I picked up a Linksys WAG354G (linked in one of the previous posts) in Argos for €100 and so far its been an excellent replacement for the AoLynk router. Its also allowed me to set up a connection back into my home server as its supports dyndns. Bittorrents have been much better as well although I haven't exactly stressed it out on that point. Only some linux isos.

I've talked to a nice guy from smart, he gave me another dns server settings (not home so not sure if they're the same as those automatically created), I'll set'em up manually, but so far my p2p client works on 60 kbps average without hanging for around 5 hours now (and counting) since disabled routing (previous reply).

cal29

GarfieldConnoll wrote:

pauldave,

Just for clarity, it's not that it's a 'non existing service' [sic], but rather that it is only P2P attempts (RedHat ISOs, etc...) that cause the router to hang?

Garfield.

But if you want to use your broadband connection for P2P, torrents etc even just running in the background then Smart is useless as you cannot use the connection for anything else once it hangs

The problem is that Smart are using a crap modem that has a major issue in that it will not allow torrents or P2P and in effect makes the broadband service useless

Why Smart invest money in going with their own equipment and using ADSL2 and then let themselves down by using cheap crappy aolink modems that are clearly not up to the job is beyond me

Surely someone in Smart can see that they have enough problems with the way Eircon has ****ed them about without making it any worse for themselves by having the brave souls who have changed their phone numbers etc to go with smart on here complaining about cheap ****ty modems etc

Come on be Smart replace those crappy Aolinks with someting that is capable of doing the job before the people who have smart frighten the rest of us from taking it up

Personally there is no way I am going to Smart if they cant supply a half decent modem